Reviews of Hyatt Place Richmond Arboretum This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
201 Arboretum Place, Richmond, VA 23236, United States of America
#30 of 75 hotels in Richmond
Guests' ChoiceReview Score
Based on 372 hotel reviews
7.9Score breakdown
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Cleanliness
8.4
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Comfort
8.3
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Location
8.5
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Facilities
8.1
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Staff
8.6
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Value for money
7.7
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Free WiFi
8.2
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Reviewed: May 13, 2024
Carolyn
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Paying for parking. No lotion on the room
Stayed in May 2024
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Reviewed: April 3, 2024
Amy
United States of America2 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Paying for parking.
Easy check in process, quiet and clean room, friendly staff
Stayed in April 2024
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Reviewed: April 1, 2024
Leif
United States of America2 Reviews8.0“Comfortable and quiet during our stay, be aware of parking fee”- • Leisure trip
- • Couple
- • Specialty King Room with Sofa Bed
- • Stayed 1 night
Carpets throughout the hotel needed vacuuming, including our room when we first arrived. I think a hotel in a suburb of a small city should have free parking.
Breakfast was pretty good (not exceptional) and free, and the room quietness seemed better than most hotels. The bed was quite comfortable.
Stayed in March 2024
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Reviewed: March 28, 2024
Biti
United States of America1 review7.0“It was ok”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The staff. There was one lady in the morning who had such a bad attitude and very unhelpful.
It was very clean and the rooms were spacious
Stayed in March 2024
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Reviewed: March 19, 2024
Vanessa
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Paid parking and no microwave
Cleanliness and room size
Stayed in February 2024
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Reviewed: March 19, 2024
Kenneth
United States of America7 Reviews3 helpful votes9.0“Restful and excellent valie”- • Business trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The hotel was extremely quiet, a major plus. And it seemed it was well booked.
Stayed in March 2024
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Reviewed: March 11, 2024
Phylis
United States of America5 Reviews3 helpful votes8.0“Ok but could be better. Small beds!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Beds were not queen they were smaller, shame!parking fee 👹I would like to have coffee and water available in lobby all day, we expect this
Liked breakfast and room layout
Stayed in March 2024
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Reviewed: March 3, 2024
Armesha
United States of America1 review8.0“My stay was as expected peaceful.”- • Leisure trip
- • Couple
- • Specialty King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The side door. I had to park around back and tried to use the side door to avoid walking all the way to the front because of the rain and my card key would not work on that door. I believe it’s broken. I tried to add my firestick to the tv so that I could watch my apps and it wouldn’t work on the tv. It just kept buffering.
Breakfast was good. A little crowded but expected for a sold out hotel. I love the shower. The water was consistently hot the entire time. It was quiet which was exactly what I was looking for.
Stayed in March 2024
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Reviewed: February 4, 2024
Rick
United States of America3 Reviews8.0“Good, not great”- • Business trip
- • Couple
- • Specialty Double Room with Two Double Beds and Sofa Bed
- • Stayed 2 nights
Parking fee
Did not use
Stayed in January 2024
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Reviewed: January 2, 2024
Cathy
United States of America1 review9.0“It was an enjoyable stay for my mother's 81st birthday.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The heating and cooling system did not operate well. The restaurant was closed for dinner. Hotel rep said the fryer was broken.
Breakfast was good and more than expected. The hotel was nice and the staff was pleasant.
Stayed in January 2024
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Reviewed: January 2, 2024
Richard
United States of America8 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Get rid of the paid parking. You are not in a big city. Also should be noted before booking.
Hotel is very nice.
Stayed in January 2024
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Reviewed: December 27, 2023
Moya
United States of America2 Reviews8.0“no hesitate to stay second time we are there we are happy”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 2 nights
gym can be better
very good for good price
Stayed in December 2023
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Reviewed: December 27, 2023
Coleen
United States of America9 Reviews7.0“Very quick overnight and a pleasant stay.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Needs new pillows
Location to 95
Stayed in December 2023
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Reviewed: November 20, 2023
Kim
United States of America1 review7.0“The stay was decent.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
That we requested a late check out and was granted the check out by the Manager. However, the maid tried to come into the room prior to even standard check out at Noon. Then a Secondary person went to gain access to our room again and neither my husband nor I was dressed. So, it made it a bit uncomfortable.
It was quiet and very clean, comfortable.
Stayed in November 2023
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Reviewed: November 13, 2023
Kisha
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The $9 DOLLAR PARKING FEE!! Either encapsulate it into the room cost or do away with it all together. No microwave was also a thumbs down.
Everything about our stay was exceptional EXCEPT THE $9 DOLLAR PARKING FEE!! That alone will have us look for the same amenities and service in another hotel MINUS the parking fee. It would be a first choice place to stay without that parking fee. Staff was amazing. Very professional and friendly.
Stayed in November 2023
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Reviewed: October 30, 2023
Raisa
United States of America1 review8.0“Comfortable”- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
We just didn’t like room placement but otherwise fine
Clean establishment
Stayed in October 2023
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Reviewed: October 12, 2023
Carol
United States of America1 review7.0“This worked well for a quick overnight getaway to see a show and enjoy a bit of Richmond dining.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The property is just a bit dated but still still gives off a modern vibe. This certainly not a deal breaker.
The property was very clean and the staff very pleasant, accommodating, and attentive. I appreciated having a non-dairy beverage option for my coffee.
Stayed in October 2023
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Reviewed: October 5, 2023
John
United States of America3 Reviews8.0“Overall stay was good and room was comfortable.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Room check in a little unusual as key did not work in door and had to be let into room and was told had to change rooms the next day. But the next day a new front desk clerk issued a room key for the same room with no problem. Also, I did not like having to pay for parking.
Breakfast choices were good.
Stayed in October 2023
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Reviewed: September 25, 2023
Joanie
United States of America4 Reviews8.0“It was nice. The place was clean and staff were polite. The place is old and needs updating. Had to pay for park separat”- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Needs updates it’s look really old and used.
It was clean but you can tell it is old and needs updates. Due to rain the gym was closed because it gets wet. The luggage cart wheel was flat.
Stayed in September 2023
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Reviewed: September 17, 2023
Lynette
United States of America3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed and Accessible Tub - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
The mattress could have been firmer.
The breakfast had a good variety to select from. The food was fresh and hot or cold what ever the case. The bed was too soft. It had a drop were people would usually sit.That was the first time that happened to me in all my years of hotels.
Stayed in September 2023
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Reviewed: September 15, 2023
Shernita
United States of America20 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The hotel maid in the am she was very rude busting in the door on us.
The location the quiet the cleaniness
Stayed in September 2023
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Reviewed: August 28, 2023
Monika
United States of America1 review8.0“we had an exceptional experience”- • Business trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
can’t of anything however a balcony would be nice to think about for future projects
real coffee cups and other dishes at breakfast. Wonderful food and loved the items food was served in. Felt like coming down for breakfast at a family or friends home
Stayed in August 2023
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Reviewed: August 23, 2023
Angela
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast hours of operation snd the staff closed 30mins earlier. The breakfast was included in the price of your stay.
Location and the room
Stayed in July 2023
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Reviewed: August 23, 2023
Lefcourt
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The trash cans in the rooms were a bit too small for my liking
Stayed in August 2023
