Unfortunately we had to leave before breakfast.

Stayed in January 2022

The breakfast was a little disappointing -- we've stayed at Hyatt Place before and were always please with the quality of the food -- but I assume that the limited offerings may have been due to COVID precautions.

Great location for everything we wanted to do while in Richmond, and the staff was very friendly and helpful. Plenty of space in the room for my family too.

Stayed in December 2021

Stiffer pillows. Soft pillow hurt neck. Small beds.

Bathroom extremely small. Door hit the toilet when open and closed. Beg

Stayed in December 2021

This review is hidden because it doesn't meet our guidelines.

staff

good value

Stayed in November 2021

kinda hard to get to at night, some outlets didn’t work in the room. staff wasn’t the friendliest.

property was nice, clean, and quiet.

Stayed in November 2021

I’ve seen better from Hyatt Place hotels. The room could’ve been a lot cleaner. Stain on cover. Rust on window seal. Carpet not as clean as jr should be. Sofa has stains and shower took 13 mins to warm up.

Location was great.

Stayed in October 2021

Dated room. There wasn’t any bar soap. Staffing issues may have contributed to the overall service. The room needs a good facelift.

The lobby was nice, and the size of the room. The room had a comfortable bed, a spacious shower.

Stayed in October 2021

not enough Morgan!

Morgan!!!

Stayed in October 2021

Beds were small.

Stayed in October 2021

I hated masking under the supposed Covid threat. We never did that with flu season or Ebola. No microwave in the room. The bath/shower design is not friendly, I am 5'10", 188 pounds. Getting in and out/off the seat is a squeeze. Closing the door; ridiculous! Other guest smoking marijuana on the location was a nuisance. It carried in the hallways.

Breakfast was Covid restricted; it was not what I am accustom to at a Hilton facility. Boiled eggs, no meats -- not my idea of breakfast. The bed was very comfortable -- at home comfortable. My wife said I fell asleep quickly, although I was tired from 6 hours driving, the comfortable bed was a welcomed extra. The suite was clean and smelled clean. The location was conveniently located, pharmacy, car wash, restaurants within 3- 4 miles of this location.

Stayed in August 2021

Need better restaurant selections near hotel. Not many good choices.

The staff was friendly, and helpful. Pool was clean and nice. Breakfast was good as well. Room were nice and clean, bed we're comfortable.

Stayed in August 2021

We stayed in an accessibility room and there were some issues. The room smelled wet the entire time we were there. Maybe they shampooed the carpets before we came, but it kept the damp smell the entire trip. The mattress is way too soft, which makes it painful and very hard to move around in and get out of. My 75 year old grandmother struggled to get up because it was too soft. The pool railing is not cemented into the ground and may be dangerous for someone. With the amount the room costs, the facilities should be on top-top shape.

Great location and very spacious rooms. We searched all over for a hotel with a handicapped room and low bed. Finally the kind people here assured us they had one and even allowed me to look at a room before booking. The staff were excellent. The breakfast had a variety of items and was delicious. The hotel was very clean (except for the elevator and the smell in our room- read below)

Stayed in July 2021

Reservations was the worst. They charged my card before I arrived. And When I changed cards, and went into detail of what my needs were. They continued to charge the same card. Then they double charged the second card, causing my bank account to be overdrawned. I was very disappointed with reservations. They couldn't seem to get their system to be in present time. Secondly, my room was never cleaned during my stay. On a positive, everything else was amazing, very friendly staff in every capacity, room spacious and comfortable. Pool amazing, I will stay again, Just know that my stay has to be reserved with only one card

Breakfast was great.

Stayed in June 2021

would never book here again.

Always ran out of plates. Staff didn't speak English and didn't understand us when we would ask for plates. Jessica the cook was amazing though. She was the nicest staff member there. I would never book here again. Room was dirty. Found clumps of hair on bathroom floor. Red ants in the bathroom and my husband got bit by them.

Stayed in June 2024

I made a reservation at Hyatt Place Arboretum which was ‘confirmed’ but upon arrival was told that there were no rooms available. The reception front staff (Tomasa) and the central reservations team made no effort to help - in short, they were first blaming their own system bug, then suggesting it was Booking.com error - this is totally missing the point that there is a customer late on Wednesday night in need of accommodation. Eventually, they offered to book me to another Hyatt Place at a rate available at the time, which was significantly higher than the original rate, which I declined and decided to make alternative arrangements. Overall, this was an appalling customer service from Hyatt - zero care for the customers who chose their brand. They will only care if you book directly with them, but if you resrve via booking.con be ready for ‘get lost’ type treatment.

Stayed in June 2024

Paying for parking. My poor rating is because of the $8 per day plus $1 surcharge for daily parking. The only time I have EVER paid to park at a hotel was in DC and National Harbor because of the parking garage and limited street parking, etc. Hotel staff should be able to explain why paid parking is necessary. I would be hesitant to stay here again because of the paid parking. I will be making many overnight trips to Richmond due to my AAU schedule but I will avoid this location.

Beautiful property room was immaculately clean. Room smelled fresh, linen was fresh. I don't think I've been in such a clean hotel before.

Stayed in June 2024

The fact that the property overbooked and the bridal party had no rooms the night before the wedding

Nothing. Didn’t get to see anything

Stayed in March 2024

N/A

N/A

Stayed in June 2024

Paying to park 😭

Everything was great

Stayed in June 2024

The bathroom was extremely small. I had a hard time getting in and out of the bathroom due to its awkward design. The shower took a while to heat up, and the breakfast was very slim, not a lot of options to choose from.

I liked that’s a facilities were so clean. The staff was nice.

Stayed in June 2024

The toilet is super close to the bathroom door. It's impossible to close the door when you are sitting on the toilet

Comfortable bed. Clean rooms

Stayed in May 2024

Parking fee was a cash cow. Lots of room. Terrible WiFi. Glasses and cup filthy. No room for a desk and chair so they wedged on an old wooden desk in front of the refrigerator. Both together were unusable. Terrible value for the price. No reason to ever return with so many better options in the area that I am sure will be of better value and much more sanitary

Location

Stayed in June 2024

Sofa bed mattress and cover was soiled

Quaint

Stayed in May 2024

The staff that set me up to my room

U took $150.00 from my account after I paid $350.00 for 2 days

Stayed in March 2024