4100 Cox Road, Short Pump, VA 23060, United States of America
Based on 367 hotel reviews
7.5Cleanliness
7.9
Comfort
7.9
Location
8.6
Facilities
7.6
Staff
8.3
Value for money
7.4
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 23, 2022
Shannon
United States of AmericaMore tv channels or smart tvs to stream tv services and use gaming systems. A microwave in the room would have been nice and vending machines.
We loved the room. Wish the tv had more channels or offered more free movies and shows to watch or even could stream Netflix. My kids couldn’t hook up their game system either so that was a bummer. The man at the front desk was super nice. We went down to use the microwave a few times. Wish there was one in the room as well. Overall it was a fun time. We did enjoy the Japanese shows offered for free :)
Stayed in February 2022
Reviewed: February 22, 2022
Tionna
United States of AmericaHousekeeping never came and changed out towels or asked if we needed anything.
Friendly Staff and Close proximity to the city.
Stayed in February 2022
Reviewed: February 21, 2022
Kristina
United States of Americathere’s a Starbucks in the lobby that hasn’t been operating for two years
the location and the layout of the room
Stayed in February 2022
Reviewed: February 19, 2022
Tiffany
United States of AmericaThat it didn’t have kitchen amenities
Everything
Stayed in February 2022
Reviewed: February 19, 2022
Tumicka
United States of AmericaLuggage carts off track
Breakfast was good & fulfilling
Stayed in February 2022
Reviewed: February 18, 2022
John
United States of AmericaThe rooms could use a renovation.
The staff were friendly, especially Bob. He was personable and friendly.
Stayed in February 2022
Reviewed: February 15, 2022
Becca
United States of AmericaWifi did not work
Breakfast options were great, wish there were more aigs and sausages!
Stayed in February 2022
Reviewed: January 2, 2022
Louis
United States of Americathe food was not good
clean and everyone was very friendly.
Stayed in December 2021
Reviewed: December 17, 2021
Lady
United States of Americawas a bit worn down
location, very clean and nice workers
Stayed in November 2021
Reviewed: December 8, 2021
Tessee
United States of Americait wasn’t very clean the back of the bathroom door had yuck running down it with hair stuck in it 😣 also the wall paper was stapled up in bathroom
ease of access and the fact they had 3 beds so the whole family could be together
Stayed in December 2021
Reviewed: December 8, 2021
Cameron
United States of Americaroom design
Stayed in December 2021
Reviewed: November 3, 2021
Erica
United States of AmericaThere was nothing I didn't like about this stay. I will definietly be back to this location if every in Richmond again
The room was very clean, it was quiet in the hotel and clean in the common areas as well. Breakfast was set up very COVID friendly and fresh. I rtuly enjoyed this stay and was able to get some work done with no internet issues.
Stayed in November 2021
Reviewed: October 28, 2021
Christian
United States of Americafriendly staff, comfy beds, huge rooms, clean
Stayed in October 2021
Reviewed: October 18, 2021
Shirley
United States of AmericaCould use an update, furniture in lobby looking a little shabby.
Location, size of room, breakfast:)
Stayed in October 2021
Reviewed: October 14, 2021
Carol
United States of AmericaThe toilet ran constantly and woke us up through the night. Second night of our stay we slept with the bathroom door closed, which helped. The shower didn’t drain well and I had water almost to my ankles while showering.
Large room with sitting area and pull out sofa. There were two sinks which was nice having 3 adults in the room.
Stayed in October 2021
Reviewed: August 26, 2021
Annoying
United States of AmericaThe bathroom wasn't very clean and outdated
Front desk employee was very nice and friendly
Stayed in August 2021
Reviewed: August 1, 2021
Michael
United States of AmericaNo pool to use, it was closed and we may have changed where we stayed if we knew this.We stayed two days and had to use our dirty towels and washcloths for a second day?
Location and value of room compared to other places to stay.
Stayed in July 2021
Reviewed: July 21, 2021
Reyes
United States of AmericaThere was just a sofa in the room not a sofa bed. They were ants in the bathroom.
Stayed in July 2021
Reviewed: July 16, 2021
Alan
United States of AmericaIt wasn’t stated on the website when I booked our reservation that the pool wasn’t operational and wasn’t available. This was a major reason for booking at this hotel. I missed having our room cleaned daily and I felt that breakfast was the bare minimum. I usually enjoy staying at the Hyatt but this was a disappointing experience
The staff was pleasant
Stayed in July 2021
Reviewed: July 3, 2021
Racheeme
United States of AmericaNo microwave in the room was my only dislike
Room was nice and clean
Stayed in June 2021
Reviewed: June 30, 2021
Kamala
United States of AmericaThe bathroom was extremely small.
Location.
Stayed in June 2021
Reviewed: June 28, 2021
Stephanie
United States of AmericaI didn’t find much I disliked. Other then the pool.
I liked how comfortable the beds were. Staff was polite as well.
Stayed in June 2021
Reviewed: June 21, 2021
Chapelle
United States of AmericaPool needed to be serviced/cleaned I was told they just got it working. Other than that I truly enjoyed my stay. The staff was lovely, the room was as advertised and expected . I’d definitely come back!
Stayed in June 2021
Reviewed: June 17, 2021
Destini
United States of AmericaThe continental breakfast
Cleanliness
Stayed in June 2021
Reviewed: June 9, 2024
Rayleb
IsraelThe receptionist! On the time I checked in. Very (extremely) rude & unfriendly.
Absolutely nothing. Old building needs renovation badly. Probably will never ever stay there again.
Stayed in May 2024
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