1610 East Sonterra Boulevard, San Antonio, TX 78258, United States of America
#72 of 315 hotels in San Antonio
Guests' ChoiceBased on 545 hotel reviews
8.3Cleanliness
8.4
Comfort
8.6
Location
8.8
Facilities
8.4
Staff
8.8
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Danny
United States of AmericaThe biggest disappointment was the pool being closed. With 3 little kids we look for places with pools. I wish if the pool was not useable it would be updated on the website.
It was clean and the rooms were great. The breakfast was great also.
Stayed in April 2024
Reviewed: April 27, 2024
Nasser
United States of AmericaAll good.
Room was great. Clean and updated. Hot breakfast was good. Afternoon drink was a plus. Very comfortable bed and pillows. I always carry my pillow when on road trip. I did not use it here. Lobby very cozy and suitable for small and short meetings.
Stayed in April 2024
Reviewed: April 9, 2024
Chatmon
United States of AmericaThe room was a bit dusty in some Places.
Location was great
Stayed in March 2024
Reviewed: March 22, 2024
Aaron
United States of AmericaI was traveling with my family a total of four I made it too check in the hotel around 10pm from SeaWorld, so it was straight to the shower we went I notice the drainage in the tub wasn’t working as I started to clean the tub (I always sanitize and put my own clean to any room) so I approached the front desk and notified the staff member that was working(African-American woman with a low hair cut) she phoned maintenance & proceeded to locate a snake which she suggested I use to unclog the tub. After I told her that was not my job I’m the guest I paid to be properly accommodated she gave me a puzzled look while shrugging her shoulders basically indicated that it’s not her problem if I wasn’t going to snake out whatever was clogging up the tub myself it wasn’t going to get done. I don’t feel that was the proper way to handle the situation even though she was overwhelmed with how busy it was in the hotel but that’s no reason to lack good customer service skills.
The environment was clean, very nice, & felt safe.
Stayed in March 2024
Reviewed: March 17, 2024
Frank
United States of AmericaBed was too soft for us
Clean, friendly, decent breakfast options
Stayed in March 2024
Reviewed: March 12, 2024
Tovia
United States of AmericaThe distance from family
The hotel was nice
Stayed in March 2024
Reviewed: February 19, 2024
Silvia
United States of AmericaThe only thing I did not like was the trash can in the breakfast area. It was a small hole.
The breakfast was good. Wish they had bacon though.
Stayed in February 2024
Reviewed: February 17, 2024
Maria
United States of AmericaLocation too close to freeway, we could hear the noisy traffic speeding by. We did not like the soft water in the bathroom. It felt like you never rinsed your shampoo or soap off your skin. No microwave in rooms. Some of the staff could have been friendlier. I always greeted them first with a hello or good morning. 🫤
The bed was so comfortable, and we loved the full breakfast served each day. The room was really clean and spacious, too. Nice large television.
Stayed in February 2024
Reviewed: February 9, 2024
Ben
United States of AmericaBed could be slightly.more comfortable but just preference
Clean, nice facility great value
Stayed in February 2024
Reviewed: January 24, 2024
Danielle
United States of Americathe indoor pool is out of service
the breakfast
Stayed in December 2023
Reviewed: January 20, 2024
Larry
United States of AmericaClean and well maintained.
Stayed in January 2024
Reviewed: January 4, 2024
Paulina
MexicoTHE WAY THE MANAGER,ADRIANA, EXPRESSED HERSELF WAS NOT ADEQUATE, SHE WAS RUDE AT A PROBLEM SHE HAD
BED AND OTHER PARTS ROOM SPACIOUS
Stayed in January 2024
Reviewed: November 22, 2023
Debra
United States of AmericaThe staff is super friendly and helpful. When I checked in I was greeted by Destiny who was very friendly patient and accommodating.
Stayed in November 2023
Reviewed: November 10, 2023
Raul
United States of AmericaSalt water pool,, and no ice machine had to go to front desk for i
Everything went well
Stayed in October 2023
Reviewed: October 6, 2023
Yoselin
MexicoBreakfast
Location and staff
Stayed in August 2023
Reviewed: September 18, 2023
Dania
United States of AmericaBathroom light with fan was loud and distracting
Clean, good location
Stayed in September 2023
Reviewed: August 6, 2023
Norihiko
United States of AmericaElevators are a bit scary. Jerky and noisy.
My room which was on an upper floor was much better than a room on the first floor I stayed previously. The room on the ground floor was dirty and not well-kept.
Stayed in July 2023
Reviewed: July 30, 2023
Colleen
United States of AmericaFood. Furnishings ok. Sofas uncomfortable.
Breakfast was sub par to other hotel offerings. Placement of utensils, plates, etc. Was awkward. Worst eggs ever.slow on refilling everything.
Stayed in July 2023
Reviewed: July 24, 2023
Leon
United States of AmericaWish they have EV chargers
Location, rooms
Stayed in July 2023
Reviewed: July 23, 2023
Brooklyn
United States of AmericaThe people that cleaned our rooms they half cleaned.
It was a really nice area.
Stayed in July 2023
Reviewed: July 20, 2023
Leo
United States of AmericaThe Billing part was upsetting. After reserving the room, the following day I had 2 authorized holds on my card. Manager said it was a system glitch. Then when charged for room, was taken an additional authorization as well for room amount .. Took a couple of days for everything to clear but messed up some of my finances
Hotel was very nice and in a great location
Stayed in July 2023
Reviewed: July 6, 2023
Prasanna
IndiaThe hand wash area is outside the bathroom
Rooms were clean and sufficient for family of 5. Breakfast was good.
Stayed in July 2023
Reviewed: July 2, 2023
Norma
United States of AmericaEvery thing was fresh
Very good
Stayed in July 2023
Reviewed: May 27, 2023
Courtney
United States of Americamy room was not really clean; hair in sheets
location and accessibility, allowed early check in
Stayed in May 2023
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