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  5. Reviews of Hyatt Place St Augustine Vilano Beach

Reviews of Hyatt Place St Augustine Vilano Beach This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

117 Vilano Road, St. Augustine, 32084, United States of America

#11 of 60 hotels in St. Augustine

Guests' Choice

Review Score

Based on 113 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 8, 2024

    10
    Fabulous
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed - Balcony/Mobility Accessible
    • Stayed 5 nights
    • Submitted from a mobile device

    Bar closes early

    The location. Close to beach and 2blocks to tiki bar

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Overall it was ok, however, no included parking, no future visits.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed - Balcony/Mobility Accessible
    • Stayed 5 nights

    We arrived at the hotel at 10 PM and proceeded to take our luggage out of the vehicle. We were greeted by a valet. I told him I won't be using valet services. The valet insisted that it was required to use the valet, that we would be charged whether we used the valet or not, and that overnight street parking was illegal. He also stated that people have been observed looking into the parked vehicles, suggesting possible criminal intent. There are no signs indicating that parking is unlawful at any time around the hotel. Many other vehicles were parked outside as well. As I walked inside to the front desk to inquire about this policy, the valet proclaimed that I had to move my vehicle within 10 minutes. The attendant at the desk also stated that overnight street parking was illegal, per town ordinance. I insisted that I will not pay for valet, a service that I will not be using, and that I will be parking on public streets. Booking advertised the hotel as not having any parking at all and not mentioning a required valet fee of $25.99 plus tax per day whether it is used or not. The attendant "did me a favor" and did not charge for valet at all. I safely parked on the street for my five day stay, without incident. Anyone who experienced this similar interaction should demand a refund.

    The room was pretty large in size. The hotel is brand new.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    It was great and in a good location

    Stayed in April 2024

  • Reviewed: April 28, 2024

    10
    Love this place !
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely nothing

    We love this place Staff is friendly, hotel is nice and clean and everything in good condition Highly recommend !

    Stayed in April 2024

  • Reviewed: April 28, 2024

    10
    Wonderful and relaxing!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed - Balcony/Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Not that we didn’t like it, but…. just wondering why only Spanish music was playing with in hotel and by the pool? Would have liked a variety of music playing.

    Loved the room and bathroom. Loved the seating area in the room too! Pool was great too!

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    The stay was amazing
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Need a little more variety for breakfast

    The location everything was within walking distance or close by

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Awesome
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    I had no dislikes!

    The friendliness of the staff. Very pleasant stay!!!

    Stayed in April 2024

  • Reviewed: April 23, 2024

    10
    Relaxing close to the beach, the breakfast was outstanding , staff knowledgeable and helpful we can't wait to go ba
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking only Valet

    The place was wonderful, the staff were outstanding

    Stayed in March 2024

  • Reviewed: April 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Close to the beach Publix and the peir for fishing or boat tours all in walking distance only had to use our car to go to the town

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    I love the hotel so much
    • Business trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    We did not have a microwave

    I love the place!! Very clean

    Stayed in April 2024

  • Reviewed: April 16, 2024

    10
    Thoroughly enjoyable
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    We liked it all.

    Breakfast was lovely. Staff were always helpful and attentive. The room was serviced each day which is unusual these days. Valet service was good. No complaints we would go again

    Stayed in April 2024

  • Reviewed: April 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean

    Stayed in April 2024

  • Reviewed: April 6, 2024

    10
    Highly recommend!! I really enjoyed my stay
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything was great !! The staff very friendly & helpful. My room was comfortable & clean. I had dinner at the hotel it was delicious & they even brought me out a cookie birthday cake with a candle for my birthday!! So sweet

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    Loved it!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    None

    Staff was so nice! The room was perfect for our family. It was very close to the beach and pier!

    Stayed in April 2024

  • Reviewed: April 1, 2024

    10
    The stay was excellent and I am planning another trip soon.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights

    The menu was limited for vegan and vegetarian options.

    The location was excellent! I have severe food allergies and the wait staff and chef worked with me on creating a meal that would work for me!

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Acceptable.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no free parking, as a matter of fact there is no place to park at all, we were told to either "find parking on the street or valet", which I think it's ridiculous, we travel regularly and there is always self parking at the hotels. This is poor planning. The rooms are noisy, there it was always a noise in the room similar to when there is not enough insulation and you hear the people next door using the bathroom for showers, etc, except the noise came from the side of the room where there it was no bathroom, another noise was from when we think tje AC kicked on, not sure what it sounded like. Again, poor building design and planing. Now, the elevators, there are 3, which are not enough in the late afternoon/early evening when people are trying to reach the upstairs restaurant/bar. We ended up taking the stairs to the 3rd floor twice.

    The hotel is new, clean, service was excellent. We didn't try the restaurant or the bar at the top, but the breakfast was excellent with a great variety.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    9.0
    Really good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Not very Close to restaurants

    Roof top bar was great

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Close to walking to places and there was an excellent restaurant on the pier

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking situation and the beds were NOT comfortable

    Very clean, great breakfast, great location

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Over Priced
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    $25 @ night parking fee is outrageous...$3 for a bottle of Aquafina...$15 for 5 roasted oysters that should have never been served due to the small size

    Roof top bar ..period !

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Beautifully remodeled. Loved the vinyl flooring rather than carpet. Fabulous breakfast. Friendly staff.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Can’t wait to come back
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were clean hotel was clean. Staff was wonderful. Loved the complementary breakfast in the morning. Love the area.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Good new hotel near St. Augustine
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    It seems that breakfast facilities are limited for the hotel capacity. The neverending corridors to reach our room, that was far from the only set of elevators .

    The location near beaches, the spacious and comfortable room, the facilities of the hotel with a large pool and a terrace bar. The helpful staff and good breakfast.

    Stayed in February 2024

  • Reviewed: March 7, 2024

    9.0
    Clean, Comfortable, Perfect
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately the elevator was not working but that happens. They seem to have gotten it fixed quickly. There really wasn’t anything negative about my stay.

    Most importantly this place looked and felt very clean. Staff was very nice from valet staff to front desk to cleaning staff. Breakfast was great with several options. I loved the location as well and the Art Deco style. So close to the beach and to the historic downtown. Beds were very comfortable. Bathroom and room was updated and clean. Rooms are very spacious.

    Stayed in March 2024

Showing 1 - 25

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