117 Vilano Road, St. Augustine, 32084, United States of America
#11 of 60 hotels in St. Augustine
Guests' ChoiceBased on 113 hotel reviews
8.8Cleanliness
9.4
Comfort
9.3
Location
9.0
Facilities
9.0
Staff
9.1
Value for money
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Jacqueline
United States of AmericaBar closes early
The location. Close to beach and 2blocks to tiki bar
Stayed in May 2024
Reviewed: May 2, 2024
Zack
United States of AmericaWe arrived at the hotel at 10 PM and proceeded to take our luggage out of the vehicle. We were greeted by a valet. I told him I won't be using valet services. The valet insisted that it was required to use the valet, that we would be charged whether we used the valet or not, and that overnight street parking was illegal. He also stated that people have been observed looking into the parked vehicles, suggesting possible criminal intent. There are no signs indicating that parking is unlawful at any time around the hotel. Many other vehicles were parked outside as well. As I walked inside to the front desk to inquire about this policy, the valet proclaimed that I had to move my vehicle within 10 minutes. The attendant at the desk also stated that overnight street parking was illegal, per town ordinance. I insisted that I will not pay for valet, a service that I will not be using, and that I will be parking on public streets. Booking advertised the hotel as not having any parking at all and not mentioning a required valet fee of $25.99 plus tax per day whether it is used or not. The attendant "did me a favor" and did not charge for valet at all. I safely parked on the street for my five day stay, without incident. Anyone who experienced this similar interaction should demand a refund.
The room was pretty large in size. The hotel is brand new.
Stayed in April 2024
Reviewed: April 30, 2024
Tatiana
United States of AmericaIt was great and in a good location
Stayed in April 2024
Reviewed: April 28, 2024
Heidi
United States of AmericaAbsolutely nothing
We love this place Staff is friendly, hotel is nice and clean and everything in good condition Highly recommend !
Stayed in April 2024
Reviewed: April 28, 2024
Nicole
United States of AmericaNot that we didn’t like it, but…. just wondering why only Spanish music was playing with in hotel and by the pool? Would have liked a variety of music playing.
Loved the room and bathroom. Loved the seating area in the room too! Pool was great too!
Stayed in April 2024
Reviewed: April 25, 2024
Cynthia
United States of AmericaNeed a little more variety for breakfast
The location everything was within walking distance or close by
Stayed in April 2024
Reviewed: April 24, 2024
Cummings
United States of AmericaI had no dislikes!
The friendliness of the staff. Very pleasant stay!!!
Stayed in April 2024
Reviewed: April 23, 2024
Cynthia
United States of AmericaParking only Valet
The place was wonderful, the staff were outstanding
Stayed in March 2024
Reviewed: April 20, 2024
Pike
United States of AmericaClose to the beach Publix and the peir for fishing or boat tours all in walking distance only had to use our car to go to the town
Stayed in April 2024
Reviewed: April 18, 2024
Debra
United States of AmericaWe did not have a microwave
I love the place!! Very clean
Stayed in April 2024
Reviewed: April 16, 2024
Keith
United States of AmericaWe liked it all.
Breakfast was lovely. Staff were always helpful and attentive. The room was serviced each day which is unusual these days. Valet service was good. No complaints we would go again
Stayed in April 2024
Reviewed: April 8, 2024
Tawanda
United States of AmericaNothing
Clean
Stayed in April 2024
Reviewed: April 6, 2024
Tracy
United States of AmericaNothing
Everything was great !! The staff very friendly & helpful. My room was comfortable & clean. I had dinner at the hotel it was delicious & they even brought me out a cookie birthday cake with a candle for my birthday!! So sweet
Stayed in April 2024
Reviewed: April 5, 2024
Cornelius
United States of AmericaNone
Staff was so nice! The room was perfect for our family. It was very close to the beach and pier!
Stayed in April 2024
Reviewed: April 1, 2024
Kathy
United States of AmericaThe menu was limited for vegan and vegetarian options.
The location was excellent! I have severe food allergies and the wait staff and chef worked with me on creating a meal that would work for me!
Stayed in March 2024
Reviewed: April 1, 2024
Jerezfamily
United States of AmericaThere is no free parking, as a matter of fact there is no place to park at all, we were told to either "find parking on the street or valet", which I think it's ridiculous, we travel regularly and there is always self parking at the hotels. This is poor planning. The rooms are noisy, there it was always a noise in the room similar to when there is not enough insulation and you hear the people next door using the bathroom for showers, etc, except the noise came from the side of the room where there it was no bathroom, another noise was from when we think tje AC kicked on, not sure what it sounded like. Again, poor building design and planing. Now, the elevators, there are 3, which are not enough in the late afternoon/early evening when people are trying to reach the upstairs restaurant/bar. We ended up taking the stairs to the 3rd floor twice.
The hotel is new, clean, service was excellent. We didn't try the restaurant or the bar at the top, but the breakfast was excellent with a great variety.
Stayed in March 2024
Reviewed: March 31, 2024
David
United States of AmericaNot very Close to restaurants
Roof top bar was great
Stayed in March 2024
Reviewed: March 21, 2024
Hall
United States of AmericaClose to walking to places and there was an excellent restaurant on the pier
Stayed in March 2024
Reviewed: March 19, 2024
George
United States of AmericaParking situation and the beds were NOT comfortable
Very clean, great breakfast, great location
Stayed in March 2024
Reviewed: March 18, 2024
Marty
United States of America$25 @ night parking fee is outrageous...$3 for a bottle of Aquafina...$15 for 5 roasted oysters that should have never been served due to the small size
Roof top bar ..period !
Stayed in March 2024
Reviewed: March 17, 2024
Dan
United States of AmericaBeautifully remodeled. Loved the vinyl flooring rather than carpet. Fabulous breakfast. Friendly staff.
Stayed in March 2024
Reviewed: March 17, 2024
Lyndsay
United States of AmericaThe rooms were clean hotel was clean. Staff was wonderful. Loved the complementary breakfast in the morning. Love the area.
Stayed in March 2024
Reviewed: March 16, 2024
Alemíguez
ArgentinaIt seems that breakfast facilities are limited for the hotel capacity. The neverending corridors to reach our room, that was far from the only set of elevators .
The location near beaches, the spacious and comfortable room, the facilities of the hotel with a large pool and a terrace bar. The helpful staff and good breakfast.
Stayed in February 2024
Reviewed: March 7, 2024
Joann
United States of AmericaUnfortunately the elevator was not working but that happens. They seem to have gotten it fixed quickly. There really wasn’t anything negative about my stay.
Most importantly this place looked and felt very clean. Staff was very nice from valet staff to front desk to cleaning staff. Breakfast was great with several options. I loved the location as well and the Art Deco style. So close to the beach and to the historic downtown. Beds were very comfortable. Bathroom and room was updated and clean. Rooms are very spacious.
Stayed in March 2024
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