A sit down restaurant is needed.

Quiet!!!!

Stayed in May 2024

Found a used bottle of cologne in the sleeper bed!

Amazing large room!

Stayed in May 2024

Very spacious room, clean, and amazing location.

Stayed in March 2024

Am pretty easy to please but scrambled eggs tasted unusual and bacon was turkey bacon. Heard other guests commenting about that as well.

Room was nice although door slams. Building as conversion was good. Food wasn't all that great for breakfast. Bathroom and shower terrific with good water pressure and temp.

Stayed in April 2024

No parking nearby. Valet was $32 per night. I went with the one room suite assuming the "room" had the bed. It did not. It was a conference room area.

Nice large room. Great shower.

Stayed in April 2024

Nothing

The breakfast was a good selection of food and good quality. It was within walking distance of many different restaurants and the parking nearby was cheap

Stayed in February 2024

It was hard to find, all that is there was a small street sign.

The place is very nice, the room was huge. It was quiet and staff was very friendly.

Stayed in February 2024

Would rather self-park but the valet staff was nice

The rooms were very cool with high scrolling and a unique layout

Stayed in February 2024

Feels more like camping in a repurposed space than an actual hotel

It’s interesting that it’s in an old postal building.

Stayed in February 2024

The first lady who checked me... totally dry. I m a visitor...welcome to Minnesota would have been nice. Is this your first time? Ask me anything... I m here to help. None of that. My bed was uncomfortable so the pillows. No view in the pool.

I like the location, it was my first trip and I found it easy to get around though it s a walk to find a convenient store. My purpose was a concert it was easy to get to and get from. It is a turn away from the airport and the mall. I liked the pool but I wished it had a view like the one in Minneapolis and a hot tub. I like the privacy and the breakfast buffet. After seeing several front desk people...at the end Brenda was the best. I was glad they let me check in earlier and stay an extra hour. I like my coach facing the window.

Stayed in February 2024

The front desk attendant was very rude checking out. Didn't greet us! Was visibly annoyed. When asked why she was unfriendly or helpful. She implied she had been working 15 hours, which is understandable but not an excuse to treat guests with no regard. We paid and was handed a receipt with out a thank you at all. We walked off and noticed the invoice only covered one of two rooms. We returned to the desk to ensure the other room was paid for and were rudely told the other was printing. Had we not returned, We wouldn't have been told we weren't done checking out. No, thank you's at all. We requested our car from the valet and heard her very loudly voicing that she was frustrated, exhausted, and obviously not happy to be there. Not a pleasant or professional first or last impression of such a reputable hotel chain.

The esthetic of the hotel, facility, location, cleanliness. Valet Attendents were very friendly.

Stayed in February 2024

Booking.com is the problem because they said there was onsite parking. There is only valet parking available. Nearest ramp 2 bocks away and no on street parking. I would not have booked this hotel.

Stayed in January 2024

Dust hanging from vents. Cold, bachelor pad decor feel. Marijuana wafting in hallways.

The room was very spacious and perfect for those who want to spread out. Very high ceilings, nice size entry, closets and bathroom. Facility was fairly quiet. I didn’t like the marijuana wafting in the hall, which is always distasteful to me when in shared spaces. The pool is not worth using as it’s 3ft deep, the breakfast was satisfactory and I felt safe. Valet parking is $25 a day all access. There was someone sleeping in the locked lobby on the marble floor, which is shared with condos. Hotel is buzz in. I found it a bit lacking in amenities and small details. Heavy dust in ceiling vents. But all in all it’s a nice sized hotel and decently maintained.

Stayed in January 2024

Only healthy option at market was week old salad. Wine bottles pricey. Rooms are pretty beige n bland.

Good room comfort, gym, staff, security and bar. Adequate indoor pool, lobby, bar and market.

Stayed in December 2023

We stayed three nights. At no point did we have room service. One very little thing I love is having our bed made properly. I don’t need sheets changed, and the bathroom doesn’t need cleaning ( we keep things ordered). No replacement coffee pods! Also, when I make a comment that the breakfast makes IHG breakfasts (not the one at CDG in Paris) look good, that is saying something! Very disappointing. I honestly think it was much better last time we stayed there. Perhaps it was because our stay was over Christmas. Not sure.

We have stayed here before and we absolutely love the accommodation! It is just SO chic and the room is delightful on every way.

Stayed in December 2023

The pool was a bit cold. Hot tub would have been nice.

Location was great! Breakfast was on point. Very clean. Staff was super friendly and helpful.

Stayed in December 2023

The first room we got the heater was in badly need of repair very loud the second room we had was in need of a redo the third room was had a few of a wall but I was to tried to complain

Location is great close to everything in the downtown are very walkable

Stayed in December 2023

Ridiculous arrangements to check-in. No signage! Only one pull over place labeled Custom House Valet Parking. If missed, no next right turn was One Way and next left turn was approximately a mile away. No signage to ring bell and no one responded to attempt to open locked doors. Disinterested to rude staff. A year of dust on the light fixture over the pull out sofa.

Spacious room; high ceilings; close to Union Depot.

Stayed in December 2023

Expensive parking

The rooms are spacious with high ceilings and nice beds.

Stayed in November 2023

The hotel has a very unusual policy, which was nowhere evidently stated, regarding cleaning. They don't clean the room daily. Honestly, I was there for about twelve days and I never did figure out what the cleaning schedule was. That was a little annoying. Clean towels were a bit of an issue, and one day it was like they cleaned half the room but not the other half. It was strange and less than idea.

The building is really fun--it's an old post office--and the room was spacious with lovely and very high ceilings. The staff were all friendly but easy going in the right ways.

Stayed in November 2023

Valet parking only

Love this hotel. Historic and beautiful

Stayed in November 2023

Breakfast is always disappointing. We will not be taking advantage next time around.

Staff and rooms were wonderful. Everything was clean and tidy. This is our favorite hotel downtown.

Stayed in November 2023

Parking was difficult-either pay extra for valet of lug your stuff from parking garage down the street. No hot tub.

Close to the event we were in town for, clean, spacious room, good breakfast with nice dining/sitting area, pool wasn’t big or deep which was perfect for the toddler we were tracing with.

Stayed in November 2023

Our room wasn’t cleaned but we kept our room clean as is.

The breakfast was the best very clean place

Stayed in October 2023