There’s a fragrance in the lobby.

Very helpful person brought luggage to my room. As I’m disabled, this was a welcome service.

Stayed in April 2024

Good location lot of food choices

Stayed in April 2024

N/a

Location

Stayed in April 2024

The website wasn’t clear whether breakfast was included or just available at one of the surrounding restaurants.

Helpful staff told us where our dinner reservations were located and gave us a map of the area.

Stayed in April 2024

The soft pillows and mattresses in our room were not very comfy. Ice machine on our floor was not working. The staff at the dining hall might have been new and charged us for breakfast even though we'd noted that our stay package included breakfast. However, the hotel staff sorted things out and the issue was effortlessly resolved.

The hotel staff were friendly, helpful and professional. The property was spacious and tidy. The fitness center is well equipped, clean and spacious. The location was superb! Everything from shopping, entertainment, dining and access to the freeway was very conveniently located in close proximity to the property. There's ample underground parking while we were there over the weekend.

Stayed in March 2024

No microwave in room

Easy access to most of surrounding stores and entertainment

Stayed in March 2024

Asked for late check-out and we came with a group for convention and we were told different times or no late check out available.

Central location to everything.

Stayed in February 2024

Nothing in particular

Great location. It is right across the street from the Bell Square mall.

Stayed in November 2023

Some noises on the hallway and the cleaning facility. For example I had some glasses and they did not clean them even after 3 or 4 times they did the room

Almost everything

Stayed in February 2024

Perfect location Clean Comfy

Stayed in January 2024

Everything was wonderful

Close to elevator, 13 coins for wonderful breakfast, coffee shop off lobby love your hotel will stay only there again. Location to outside activities, movie, shopping exceptional. Love your place

Stayed in December 2023

Liked everything.

Great room service. Great breakfast.

Stayed in December 2023

Pool too cold, very hard pillows, breakfast at one restaurant was sub par

Beautiful hotel, loved Christmas decor, special gift for kids, location with easy access to mall and activities, nice restaurants

Stayed in December 2023

The price

It’s spacious, solid and view was good

Stayed in November 2023

The hotel is pet friendly but should be dedicated to certain floors because one night, we awoke to barking.

Dining District was within walking distance of our room. There were so many choices that it was hard to decide. Shops were also within steps of our hotel. Entertainment included a movie theater, a bowling alley, pool tables, arcade, and nightly parade. It's a short walk or drive to nearby parks. We love this place.

Stayed in November 2023

We did not eat breakfast there. I think the staff was the best. Everyone was helpful & very pleasant. You just don't get that kind of service anymore.

Stayed in November 2023

Nothing! Location ideal.

Breakfast was delicious and the restaurant staff welcoming and attentive. I love to cook and rarely eat out for breakfast but the chef’s offerings were innovative and scrumptious!

Stayed in October 2023

The staff was good until my checkout experience where the employee who checked me out simply denied a receive of what I paid because the reservation was done by booking.com from Brazil. BTW, I didn't know that once the company I work for uses a travel agency called COPASTUR.

Location and property cleanliness

Stayed in November 2023

They need to hire people who can speak fluent English.

Great location

Stayed in October 2023

The location was awesome. Great staff

Stayed in October 2023

Carpets stained and furniture in common areas were worn and paint chipped

The room was nice, clean and comfortable

Stayed in August 2023

The price for parking on a regular weekday.

The facility is fantastic. Room was great. Overall hotel is very very nice! Staff in her esques lounge were fantastic!

Stayed in August 2023

THEY CHANGE THE TIPS AMOUNT YOU GIVE AT BREAKFAST, AND EVEN IF YOU COMPLAIN, THEY DONT CHANGE IT BACK. WATCH OUT! Every day I left tips at the breakfast, however when checking-out, the amount for every day was much higher than what I had written on the bill. I contested, and they said they could not change, but would make a note and everything would be fixed and the money returned. They simply created two debits into my card, the hotel one, and the breakfast one, with the higher price. This is a total abuse. Watch out!

Good facilities, really nice breakfast (read below however), large bedrooms.

Stayed in June 2023

Nothing. Everything was excellent.

I love how the house cleaners were efficient at their job

Stayed in July 2023