The staff acted quickly to address issues. That is not an issue. The staff is amazing. If I am renting a room called a suite I want it to have those features.The location was convenient to all I needed. Having been there for only one night I really cannot provide information on all of the aspects requiring a description.

The room was adequate. For the suite aspect, I would have expected an additional sitting room, an area for watching TV with the bed not in the same room if there were a need for this condition, and for the price it should have had more accommodations. The rate was jacked up due to graduation weekend. When I was first looking at it to book it it was $450+ a night. The price doubled as soon as the graduation dates were released. It felt more like a business motel experience but it has it's conveniences.

Stayed in May 2024

Nothing I can think of.

Everything went very well. The Breakfast Buffet Was Exceptional!

Stayed in May 2024

On the other hand, the hotel could benefit from some updates. The structure itself is showing signs of age, and certain areas could use renovation. The infrastructure, including the elevators and plumbing, seemed a bit outdated and in need of improvement. These updates would greatly enhance the overall guest experience.

I recently stayed at the Hyatt Regency Cambridge and had a fantastic experience. The hotel's location is excellent, being conveniently close to both MIT and Boston University, making it ideal for visiting students or attending events at these institutions. One of the standout aspects of my stay was the super courtesy of the personnel. From the moment I arrived, the staff were exceptionally friendly and accommodating, always ready to assist with any request or provide helpful information about the local area. Their warm and professional demeanor truly made me feel welcome. The overall atmosphere in the hotel was vibrant and positive, contributing to a pleasant stay. The public areas were clean and well-maintained, and the decor was modern and inviting. My room was comfortable and well-appointed, offering all the amenities I needed for a relaxing stay. The good vibes throughout the hotel made it a memorable experience. Whether enjoying a meal at the on-site restaurant or simply relaxing in the lobby, the pleasant ambiance was evident. The Hyatt Regency Cambridge successfully combines a great location, excellent service, and a welcoming atmosphere, making it a top choice for anyone visiting the area.

Stayed in May 2024

Location. Old facility.

Decent size rooms.

Stayed in May 2024

Getting to/ from parking garage is tedious.

Concierge very helpful

Stayed in May 2024

Location and support/encouragement for the Boston Marathon runners.

Stayed in April 2024

Somewhat old facilities

Friendly staff

Stayed in April 2024

I expected two queen beds and not two fulls. Also,the rug outside the bathroom was soaked when we arrived. Overall, an okay experience

The court yard view was nice, overall nice experience. A water view would have been better.

Stayed in April 2024

Price and despite feeling safe it was a little farther away from the places where I wanted to visit.

Safe area

Stayed in March 2024

The parking garage was a little tough if you have lots of luggage but the Valet is accommodating if you want to drop off bags before you park.

Very quiet and clean and comfortable rooms. Excellent and friendly staff at bar. Great food and drinks!

Stayed in March 2024

There are only 4 really slow elevators that practically stop working when a lot of people are trying to use them. It took forever to find the stairs to get to the TWELFTH floor. Because of the building's shape, it's just one long staircase to the top so I was basically climbing a mountain to get to my room. This was only an issue when I arrived and I was able to use the elevators after that, but they could definitely be faster.

Convenient location, friendly staff, clean room and an incredible view of the Charles River. In theory the design of the hotel is very cool but...

Stayed in February 2024

Staff

Stayed in January 2024

Very clean and modern

Stayed in January 2024

The internet was down for two days due to maintenance

It is a good location, very quiet, near the Harvard & MIT.

Stayed in November 2023

Hardly any hot water; dead bolt didn't work

Wonderful; beautiful room

Stayed in November 2023

Would like more dining options (and hours!) on the property.

Wonderful view of the Charles River, especially rowing on the river, from the 2nd floor restaurant and some hotel rooms. In fact we've booked for Head of the Charles Regatta for October 2024! The walk along the river is terrific!

Stayed in October 2023

overpriced....

Good staff, comfortable room, good location

Stayed in October 2023

breakfast should have more options,

exceptional location, very good installations, big room, very comfortable, I would recommend to my colleagues

Stayed in October 2023

no breakfast included

spacious rooms and lobby

Stayed in October 2023

`food selection and quality

everything except food

Stayed in September 2023

Main drawback is the location - its a bit out of the way if you don't have a car - but I have stayed here many times so it doesn't bother me. lots of places to walk from here. I even walked to and from TD Gardens and Boston Common (each 5 km one way), although T is easy to get at Main/MassAve or over the bridge at BU.

Gautam in the front desk was amazing. I had a problem downloading to my phone concert tickets I had bought on line. He worked with me for half an hour trying to find a way forward. All this in between serving guests - I couldn't ask anything more - he was Outstanding !!!! I also liked the bottles of water. I really liked Trader Joe's not being far away to get things not available at the hotel.

Stayed in October 2023

Nothing to mention

The building even if probably not so new is interesting with four elevators visible from the internal open space. The room was with view at Charles river, beautiful. The parking is very good, large, self parking. A cafeteria în a Starbucks style is available în the hotel which is useful for a coffee or eating fast.

Stayed in October 2023

Vending machines were lacking. Wish more snacks were available.

View from the room was lovely.

Stayed in September 2023

Maid service (bed was not made), phone did not work, we reported it and nobody came to fix it. Hotel is dated and very business like, Price doesn't match the amenities.

Like the room, spacious, nice view. Meal at the restaurant was fine too.

Stayed in September 2023