It’s okay

Good

Stayed in May 2024

They wanted to charge me for a requested 30 min late checkout on a Monday morning. The room was already $300+ for a very basic room not really close to the AP and not close to anything else. It just felt like another money grab for what anywhere else is a simple yes or no request.

Casino was really nice and the noodle house was authentic Hong Kong style food.

Stayed in May 2024

Restaurant very little meal options Should be included

Stayed in May 2024

Being an airport hotel built in to a casino, there were some questionable folk knocking around. Hotel restaurant is also the Sugar Factory, which is not everyone's cup of tea!

Rooms were quite modern and the gym had a good selection of machines and equipment for a hotel. TV was big with a good selection of streaming options. Convenience store downstairs was handy, but very pricey!

Stayed in March 2024

The location was little offsite otherwise 10/10

Stayed in April 2024

The offering of food should be a lot better, more options!

Location close to JFK was excellent!

Stayed in April 2024

Nothing in particular.

Cleaness, good value of money. Sugar factory restaurant close to . Nice staff.

Stayed in March 2024

Everything is fine but more than the hotel reservation price has been charged, the reception said that the extra fares will be returned to my account within 3 days, still not done, please check.

Everything is fine but more than the hotel reservation price has been charged, the reception said that the extra fares will be returned to my account within 3 days, still not done, please check.

Stayed in April 2024

Nothing in particular.

Clean confortable. Cafeteria within and restaurant very close . Very friendly and polite staff. Same bulding of the Casino .

Stayed in April 2024

Overpriced.

Good location, near the train station. Friendly staff.

Stayed in March 2024

My flight got in at 10am from.Egypt and had to pay 100+ US for a early check in.

I didn't have bfast

Stayed in March 2024

loud construction noise on the day of my stay

where was breakfast?

Stayed in March 2024

I found the breakfast very expensive for what was available.

Stayed in March 2024

It was too short a stay to like of like or dislike anything. However, coming it as late as I did, I wanted a light meal. I was unable to find it. That was disappointing.

I stayed overnight. I was not able to experience the full benefits of the hotel. So I am unable to really speak to the experience. It was a bit expensive for an overnight. I did like their gym and the cafe. The gym had a full range of equipment to have a satisfying workout. The cafe made a decent morning tea that was tasty!

Stayed in March 2024

No hotel shuttle.

The staff was friendly. The place(my room) very clean. Large TV. Comfortable bed. Close to the airport and near entertainment from the casinos.

Stayed in March 2024

been so close to the airport it would be nice if you offered a shuttle bus service or something similar

Stayed in March 2024

The front office staff not so friendly , they don’t expect apple bay

Comfortable and clean

Stayed in March 2024

No JFK shuttle.

Stayed in January 2024

How can there be no shuttle to the airport? Really don't understand that. The whole vibe of the hotel/resort world was off. There was no pool or hot tub (how can you call that a resort?). The food court was sad and lacked options. It was mostly Chinese food, which is fine but it would be nice to have more options. We stayed here the night before an early flight and I would think twice about doing it again based on the food options and the lack of kid friendly experiences. We didn't go to the casino but did see it from the food court and wow, that is a sad sad place. Way too many lights and sounds with all the slots. Would definitely not recommend bringing kids based on that and the sketchy vibe. The room was great but the whole place felt very strange.

The hotel room itself was really nice and comfortable. Slept well on a good mattress. The location near JFK was unbeatable except the fact that there's no shuttle. The staff were nice. Check in and out process was easy. No complaints about the room.

Stayed in January 2024

I didn't like that I wasn't prepared for what I got and couldn't stay longer.

Whoever did the layout for this hotel was thinking of the customer and exemplary service!

Stayed in December 2023

Wouldn’t rate this as an airport hotel. We were lead to believe there was a shuttle from JFK so made our way to the shuttle bus depot (with 8 bags and a baby) only to find out there is no shuttle to the airport. It made an already long day of travel much longer

Very modern, nice staff, lovely rooms

Stayed in February 2024

Close to airport

Stayed in January 2024

Clean environment

Nice staff

Stayed in February 2024

Sketchy people around in lobby/casino

Friendly staff

Stayed in January 2024