401 W High Street, Lexington, KY 40507-1833, United States of America
#39 of 86 hotels in Lexington
Guests' ChoiceBased on 760 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
8.4
Staff
8.9
Value for money
7.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Margaret
United States of AmericaPrices were overpriced due to a graduation.
Stayed in May 2024
Reviewed: May 4, 2024
Alyce
United States of AmericaEveryone was very friendly and helpful
Stayed in March 2024
Reviewed: April 28, 2024
Ruby
United States of AmericaCarpet was dirty
Bed was great
Stayed in April 2024
Reviewed: April 27, 2024
Tressa
United States of AmericaThe bathroom in our room was way too small...Anyone other than a single person staying in the room would get bumped in the head Or plowed over if a family member was to open the bathroom door if they were sitting on the toilet or standing in front of the sink. There was no exhaust fan in the bathroom. The pool was over chlorinated and literally smelled of chlorine as soon as you walked in the door for the pool. The AC in the room took forever to cool off the room. I had never spent this much money on a room before in my life.... I guess I expected a whole lot more for my money since it is next door to a Hilton and was almost $75 cheaper than a room at the Hilton. Either way it wasn't cheap...but I enjoyed the fact that it was directly connected to Rupp Arena. Not much different than a stay at a Comfort Inn. At least at a Comfort Inn, You'd have a bigger bathroom, A microwave, and a coffee maker too.
Staff was super sweet and helpful. The bed in our room was comfortable, room was clean, the view from room was nice. The breakfast buffet was excellent and simply delicious! Mini fridge in our room kept our drinks nice and cold.
Stayed in March 2024
Reviewed: April 16, 2024
Kelsey
United States of AmericaHigh price without options for at least breakfast included.
Close to the convention center
Stayed in April 2024
Reviewed: April 15, 2024
Gregory
United States of AmericaThere was no microwave in the room.
Diane (and all of the staff) was wonderful! Great customer service!
Stayed in April 2024
Reviewed: April 8, 2024
Chris
United States of AmericaI didn't like that there's not both a bottom and top sheet on the bed. The duvet was thin, as were the extra blankets we requested. Also, there was no information about the hotel or the amenities in the room. I didn't know where the ice machines were, what the WiFi password was, etc. Finally, there no advance info about where to park if taking advantage of self parking. FYI - it's across the street from the hotel entrance marked Gate 1.
The room was clean and the mattress was VERY comfortable. The staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 7, 2024
Brittany
United States of AmericaThe operations lady was truly a rude person.
Its location was perfect. I was attending a concert that ended up being next door.
Stayed in March 2024
Reviewed: April 5, 2024
Lyndy
United States of AmericaYou could tell that they are trying to improve the property but there were patches of paint missing, the carpet in the hall was not tacked down well, water damage on the shower, drawer missing, and a cloudy window.
With it being attached to Rupp Arena was great for the concert we attended. The staff was amazing. We had issues with our room missing a drawer and they moved us rooms and took into consideration my son loves being up high.
Stayed in March 2024
Reviewed: April 4, 2024
Niki
United States of AmericaAdd more room lighting, seemed a bit dingy and need to repaint or clean the walls
Hotel staff was phenomenal. Front desk and valet were very knowledgeable of the area.
Stayed in March 2024
Reviewed: April 1, 2024
Ray
United States of AmericaRoom was hot despite AC being set low. Room lighting was minimal with only lamps.
Location next to rupp and local dining
Stayed in March 2024
Reviewed: April 1, 2024
Ashley
United States of AmericaParking is across the street, kind of far. But they validate the parking ticket and it’s free.
Loved the location!!
Stayed in March 2024
Reviewed: March 29, 2024
Jansen
United States of AmericaGreat location, comfortable bed, great views.
Stayed in March 2024
Reviewed: March 18, 2024
Amanda
United States of AmericaCould not get our room to cool down in March. Holes in sheets. One wash rag in bathroom. Very slow elevators, used the stairs several times. Paper thin walls, we could hear conversations next door. Cable channel selection was subpar. Parking is dicey.
Proximity to Rupp
Stayed in March 2024
Reviewed: March 13, 2024
Rodger
United States of Americaall was good
perfect location for attending ballgame
Stayed in February 2024
Reviewed: March 12, 2024
Sheriff
United States of AmericaRooms are a little dated.
The property is in a terrific location! It’s very clean. The staff was EXCELLENT check in/ and out!
Stayed in March 2024
Reviewed: February 24, 2024
Latonia
United States of AmericaIt did not have a restaurant that catered to vegans
The area of the convenience of going to local restaurants
Stayed in February 2024
Reviewed: February 20, 2024
John
United States of AmericaLocation
Stayed in February 2024
Reviewed: February 20, 2024
Chris
United States of AmericaAll feather pillows.
Convenient location.
Stayed in February 2024
Reviewed: February 5, 2024
Angela
United States of AmericaI hated the toll free number. I would have preferred to speak to someone in the property. Shower drain was clogged and no shower gel
Check in staff was wonderful. Very very helpful
Stayed in February 2024
Reviewed: February 3, 2024
Tony
United States of AmericaAwesome
Stayed in January 2024
Reviewed: January 28, 2024
Gregory
United States of AmericaThe soda machine on my floor would not work. I was suppose to have gotten a king bed and pull out bed for both rooms and only got rooms with a king bed. Other than that, it was a pretty good place
Stayed in January 2024
Reviewed: January 15, 2024
Juan
United States of AmericaFront desk lady staff was great
Stayed in January 2024
Reviewed: January 8, 2024
Lisa
United States of AmericaBreakfast included would have made it much better & the length of time to use elevator was not good after event Thank you
Room view & Bed was very comfort ! Thank you
Stayed in January 2024
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