Her room is not very clean. it needs more detail work. The corners were dirty. The desk was dirty on the top.

Connected to the convention center

Stayed in May 2024

The staff wasn’t the most inviting and friendly. They put on a faux customer service front that wasn’t entirely believable but maybe it was just a bad night. With the price of the room I assumed breakfast was included especially with how the front desk woman made it sound while checking in, but it wasn’t. We had a room all the way at the end of the hall in a corner so the Netflix and tv would frequently cut out while looking for WiFi. Maybe just another router closer to the ends so those rooms can utilize the internet with ease. These are all minor things, the stay was acceptable and if we come to Rochester we will consider the Hyatt.

The room was very nicely laid out, bedding was soft, clean and comfy.

Stayed in May 2024

My car was damage in the parking lot

Stayed in May 2024

Wasn’t informed about my room being connected with another

Close to the city

Stayed in April 2024

The area

Customer service could be better

Stayed in March 2024

A lot of money

The view and room was nice

Stayed in February 2024

Pool was being renovated and was closed.

Friendly staff. Delicious breakfast.

Stayed in February 2024

pool was cold

breakfast was ok

Stayed in January 2024

Pillows were not comfortable at all but above all thats all I could complain about. Hotel was clean and room was comfortable.

Walking distance to arena and great food in area.

Stayed in December 2023

It was a holiday, but we were there for 4 nights, and there was no food. We had an expensive breakfast at Astor that was the worst and cold. Nothing else available any day.

The rooms were nice and comfortable

Stayed in November 2023

The walls are very thin. We heard the alarm next door like it was ours, and then the half hour they blew dry their hair at 5 AM

Property was nice and great location for a concert at the blue cross arena

Stayed in November 2023

Our room had a very strange sound coming from the heater in the middle of the night sounding like someone was sneezing in the vent. The chairs in the room had tears in them and it looked as though other areas of the room had been poorly patched up. We were at the end of the hall and the hallway was always cluttered with housekeeping carts, bags of linen thrown on the floor and bags of trash, it was difficult to get around them with our luggage and overall just looked unsightly, especially after seeing such a pretty well kept lobby. I expected a little more for the rest of the hotel.

Great location, very close to the arena we were going to.

Stayed in November 2023

I did like how the bathtub and the toilet were poorly cleaned. The bathtub had a permanent ring around it and the bowl of the toilet was filthy.

I loved how updated the hotel was and all of the amenities.

Stayed in November 2023

The hotel advertised Starbucks but it was absolutely not! Want Starbucks don’t expect Starbucks coffee there

property was great but there were absolutely no food choices around besides Dinosaurs which was ok..

Stayed in October 2023

The area where the hotel is located is very desolate. This might be different if you are attending an event at the stadium, but during our stay, it was lonely out there.

It was comfortable and clean.

Stayed in June 2023

The phone in the room did not work & there are no ice machines. I asked for ice to be brought to my room abd 45mins pass where I had to call again to request it because they had forgot.

Stayed in August 2023

The noise. The elevator ding was extremely loud and woke me a few times when the elevator came up. The AC made a huge chunk noise when it stopped and started. The shower head was eye level with me, meaning I had to bend to wash my head, I'm 5'8". Whomever they booked above me moved chairs around a ton and that was obnoxious. Finally, the cleaning staff just walked in my room on the second day. No knock or anything.

The view from the 24th floor was great. Room was clean. Tons of outlets for charging and lots of lighting. The beds were comfortable.

Stayed in August 2023

Room was on 8th floor. Lots of outside street traffic noises.

No breakfast unfortunately, convenient parking garage.

Stayed in July 2023

The parking passes didn't work for us

Didn't know they had breakfast and would've liked to have that they should've told us. The parking was very hard the passes didn't work

Stayed in May 2023

The microwave was clean lol and they had no plates.

The location and the staff. It’s always easy with the staff

Stayed in May 2023

we arrived 10 mins before check in & were made to wait since it wasn’t check in ( I mean really ? mins before 3 pm ) . Their pool wasn’t open at all & no one at check in told us , the bar tender at the restaurant bar was rude and their elevators to the parking garage smelled like marijuana .

beds were comfortable & it was close to where we needed to be for our daughters dance competition

Stayed in April 2023

There were quite a few noisy guests coming and going after midnight that woke us up.

comfortable and cosy with helpful staff

Stayed in April 2023

The hotel policy was quiet hours between 9pm-7am and in the policy they welcome celebrations after 9pm to use the lobby area. However, the room next to us was extremely loud past midnight. And when we called the front desk to ask for assistance no one answered the phone.

The location was fantastic. Check in was flawless and the front desk was super kind and courteous when we checked in. The lobby bar was a great place to visit at the end of our day and Nicole, the bartender, was terrific. The room was comfortable and equipped with everything we needed for our weekend.

Stayed in April 2023

Breakfast was not included and it Was very basic. I would expect more from Hyatt

Stayed in April 2023