400 New Jersey Avenue Northwest, Northwest, Washington, D.C., DC 20001, United States of America
#110 of 156 hotels in Washington, D.C.
Guests' ChoiceBased on 542 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.5
Value for money
7.3
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 20, 2024
Jeanne
United States of AmericaCost
The location and the restaurant
Stayed in May 2024
Reviewed: May 13, 2024
Antonio
United States of AmericaLack of staff service -- I asked for a blanket 3 times never delivered.
Room
Stayed in May 2024
Reviewed: May 6, 2024
Shane
United States of AmericaN/A
All was well
Stayed in May 2024
Reviewed: April 14, 2024
W
United Kingdomrooms could have been closer together - we were on different floors
Breakfast was excellent - a full buffet every morning. Staff were polite and friendly
Stayed in April 2024
Reviewed: April 8, 2024
Pedro
MexicoThere was a lot of pressure on the shower, it was no serious problem, but it was a bit hard to adjust flow and temperature. The coffee maker used very particular capsules, not Nespresso.
It has a very convenient location for its proximity to museums and monuments, and to the train stations. The room was clean, comfortable.
Stayed in March 2024
Reviewed: April 5, 2024
Balthazar
United States of AmericaCorners of the tub/shower had black molds; cleaning lady was not friendly at all; some of the front staff do not smile
Perfect location. Walking distance to the capitol, union station, & the mall. Trolley stops in front of the hotel.
Stayed in March 2024
Reviewed: April 2, 2024
Miki
United States of AmericaRough housing at the pool. Teens throwing a football hit me three times. The servers in the restaurant (not all but several) ignored my son and I for a while on at least three visits. I had to ask for creamer for my coffee literally three times one morning in the restaurant.
The room smelled like urine the first day. The housekeeper cleaned the following day which took the smell away.
Stayed in March 2024
Reviewed: April 1, 2024
Damian
United States of AmericaThe late check out had to be paid.
I didn't even know there was breakfast. None of the staff mentioned anything about the facility.
Stayed in March 2024
Reviewed: March 15, 2024
Bryan
United States of AmericaRestaurant was full, didn’t know I needed to make reservations days ahead to get a table for dinner
Stayed in March 2024
Reviewed: February 8, 2024
Monica
United States of AmericaThe bar and restaurant people weren't that friendly. My boyfriend waited 25 minutes, and another couple came and sat down, they were served before he was.
Nice hotel, and the location was convenient. This hotel is perfect for family and older people. I wouldn't stay here again though.
Stayed in January 2024
Reviewed: December 22, 2023
Anastasios
GreeceGreat location one block away from the Capitol and Union station. Includes a mini-grocery inside for snacks, coffee and other travelling essentials. Very friendly staff.
Stayed in December 2023
Reviewed: November 22, 2023
Cathie
United KingdomThe poorly cooked evening meal.
Location and cleanliness.
Stayed in November 2023
Reviewed: November 8, 2023
Ponnusamy
United Arab EmiratesStaff were not friendly. Limited options for breakfast. Breakfast area is small for such a big hotel. Every time we had to wait for breakfast. Electric kettle was not there in the room and not provided even after asking.
Hotel locality
Stayed in October 2023
Reviewed: October 12, 2023
Edwards
United States of AmericaI believe I was overcharged
Stayed in September 2023
Reviewed: October 5, 2023
Richard
United States of AmericaGreat cleaning staff
Stayed in October 2023
Reviewed: September 13, 2023
Feliciano
SwitzerlandToo intensive air conditioned in the lobby and restaurant. No really needed
Location
Stayed in September 2023
Reviewed: August 26, 2023
Syed
Saudi ArabiaGood location
Stayed in August 2023
Reviewed: August 21, 2023
Erica
USARooms are overdue for an upgrade. Hallways carpeting is grungy.
Staff was great and courteous
Stayed in August 2023
Reviewed: August 21, 2023
Bogdan
CanadaValet parking is a little bit more expensive than what I was expecting. :(
awsome hotel. awesome location. awesome room.
Stayed in August 2023
Reviewed: August 14, 2023
Bram
Indonesiacan't think of any!
Location and amenities!
Stayed in August 2023
Reviewed: August 11, 2023
Sharon
United States of AmericaI know it’s DC but the price for the parking after spending a great deal on the hotel was a little much (and I lived in DC before).
Staff was great! Super friendly and responsive.
Stayed in August 2023
Reviewed: August 5, 2023
Antoniette
United States of AmericaThe elevators were very slow given the amount of people. The toilet flush was so hard to press on. There was no microwave 😩 The breakfast cue took so long. There was a comference that should have been organized so as not only to slow down the service.
The breakfast options were great! The room was clean.
Stayed in July 2023
Reviewed: August 2, 2023
Seth
United States of AmericaParking. Got the valet service when checking in. Big sign saying “$62 over night” (plus other hourly rates and whatnot but overnight was the highest charge). We handed the keys over when we checked in and called the valet upon checkout. $62 per day,+$20 “destination fee”,+ $4 “destination fee tax”. Really put off by the lack of transparency. Unless you want to spend $85 a day to park your car, find a garage nearby and walk.
The restaurant food was very good. The ribeye was huge, cooked expertly, and the sides hit it out of the park. The gym is not your standard hotel gym. Nice Life Fitness machines in their own area, dumbbells up to probably 60lbs, and plenty of cardio equipment (some peloton machines in there). Pool is small and 4.5 at the deepest but it’s clean and is in a glass wall/roof area.
Stayed in August 2023
Reviewed: August 1, 2023
Pamela
United States of AmericaBig groups staying made elevators slow
Proximity to Capitol, friendly touches
Stayed in July 2023
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