170 Railroad Street, Santa Rosa, CA 95401, United States of America
#22 of 33 hotels in Santa Rosa
Guests' ChoiceBased on 412 hotel reviews
7.6Cleanliness
8.3
Comfort
8.4
Location
8.6
Facilities
7.9
Staff
8.3
Value for money
7.3
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Hulagirl37
United States of AmericaFood options at the hotel. Would have been nice to have a bit more. Towels at the pool ran out quickly.
Staff was friendly, lobby and fire pit common areas were large enough to allow a group of 10 have dinner comfortably. Rooms were good as well, and the pool was heated for a 7:30am swim! The only downside was breakfast only offering buffet instead of a la carte when we went.
Stayed in May 2024
Reviewed: May 23, 2024
Dan
United States of AmericaThe hallways are dingy and in need of some TLC, especially the ground floor hallways. I was surprised not to receive housekeeping service, no mention of this was made at check in.
Room was clean and well appointed. Check in was easy and friendly
Stayed in May 2024
Reviewed: May 16, 2024
Martine
United KingdomThe bar area is very small with inadequate seating.
Nice clean hotel, the pool area and the breakfast was nice.
Stayed in May 2024
Reviewed: May 8, 2024
Matthias
GermanyNothing to complain about.
Really nice hotel with a great breakfast buffet, also checkout out restaurant „la gare“ close to it!
Stayed in May 2024
Reviewed: May 3, 2024
Christy
United States of AmericaRoom was quiet providing a good nights sleep. Coffee and Juice available in the morning was plentiful. Complimentary yoga class was great. Loved the yoga teacher Sarah. Self parking was close and easy.
Stayed in March 2024
Reviewed: April 29, 2024
Stephen
United States of AmericaHot tub out of service
Clean, close to the square.
Stayed in March 2024
Reviewed: April 15, 2024
Joseph
United States of AmericaTrim some of the trees to allow fuller views from the rooms.
Parking is good. Location is great. Food, shopping, and parks are all within walking distances.
Stayed in March 2024
Reviewed: April 11, 2024
Ambere
United States of AmericaParking fee
Room pool location
Stayed in April 2024
Reviewed: April 1, 2024
David
United States of AmericaParking was horrible. If u get stuck having to park out on the opposite side of the property from the lobby it is a long walk. An entrance for guests out on that side would be nice.
Stayed in March 2024
Reviewed: March 28, 2024
Rick
United States of AmericaCheck in was terrible. Took 20 minutes because of issues with hotel computers.
Bed was comfortable.
Stayed in March 2024
Reviewed: March 25, 2024
Darryn
United States of Americaprevious guest obviously had a dog in the room. the little couch was covered in dog hair, when my wife sat down there was dog hair stuck to her pants. we also found dog kibble on the floor I am an asthmatic and deathly allergic to dogs and cats if the hotel allows guests with pets, they should be in designated rooms. Also this means the house keeping is doing a minimal job in preparing the rooms
Staff is awesome helpful and friendly Location is great
Stayed in March 2024
Reviewed: March 21, 2024
Anushka
United States of AmericaUnder-staffed, room phone did not work, had to pay extra for parking, they are not cleaning rooms every day and also, we had to beg them for hair dryer and fresh towels. We ran out of coffee and the staff was super short.
Firepit, room, pool, location and hotel grounds.
Stayed in March 2024
Reviewed: March 19, 2024
Gina
United States of AmericaAccommodations weren't quite as presented online. A nice hotel but hardly the luxe accommodations presented and expected. Secure entrance was broken; exterior door open all night. Disappointed by lack of welcoming experience normally presented by Hyatt Hotels at check-in. Three staff members were present with no other guests in lobby or at check-in yet no one welcomed us or offered to assist with check-in. Felt like we were putting them out by checking in. Not a pleasant or welcoming experience.
Breakfast in the restaurant was delicious. Parking was convenient. Location was convenient.
Stayed in March 2024
Reviewed: February 24, 2024
Robert
Thailandassistance with arrival and departure by taxi
room was good, bed and pillows comfortable, bathroom and shower good, plenty of hot water.
Stayed in February 2024
Reviewed: February 12, 2024
Dennis
United States of AmericaGreat pool and hot tub facilities.
Stayed in February 2024
Reviewed: January 15, 2024
Eladio
United States of America18 dollars per parking
Stayed in January 2024
Reviewed: December 31, 2023
Megan
United States of AmericaNot enough light in the room. Really frustrating. Would have appreciated more and brighter light.
Room, location, lobby, free glass of wine one day
Stayed in December 2023
Reviewed: December 30, 2023
Norma
United States of AmericaThe heater wasn’t working right
Everything was nice and comfy but
Stayed in December 2023
Reviewed: December 1, 2023
Bonnie
United States of AmericaThe heat was hard to regulate, which made sleeping difficult.
Everything! The room was spacious, with a great view of pool. Liked having a private deck too. Very nice lobby and fireplace.
Stayed in November 2023
Reviewed: November 26, 2023
Lynn
United States of AmericaThe bedsheets were rough and the bed topper was very thin. Pillows...not too nice. The room doors are very heavy and slam hard when closing. When the room above us slammed their door shut the glass shower doors in our room rattled! The front lobby does offer morning coffee (unavailable throughout the day) but only provides non-flavored creamer. It was $18 per day to park, and if you got back to the hotel after 8 p.m. it was difficult to find a parking space.
The facility is nicely decorated with an indoor fireplace and lounging area. There are outside lounging areas and one space has a large firepit that was enjoyable.
Stayed in November 2023
Reviewed: November 5, 2023
Erica
United States of AmericaParking was insufficient. Can be loud if staying on the highway side or the courtyard side as there are events held there.
Easy to get on the highway. The lobby ambiance was great. Bartender was friendly.
Stayed in October 2023
Reviewed: October 10, 2023
Matthew
United States of AmericaHidden fees as well as charging me twice. Booked through booking and hotel charged me the full price(more then booking) as well as being charged the full price through booking. This was the second time they have done the same thing to me after explaining the second time before checking in!!!
Convenient location easy to get to everything
Stayed in August 2023
Reviewed: September 30, 2023
Erric
SingaporeWe had a very happy winery tour arranged by the hotel. Thanks a lot!
Stayed in September 2023
Reviewed: September 10, 2023
Simona
United States of Americait is overly expensive given what you get for it. the pressure of the shower was lacking. towels were only smallish and there were no toiletries. you’d think you could have a comfortable shower and nice towels when you pay over 400$/night
pleasant hotel with nice outdoor space and spacious rooms
Stayed in September 2023
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