9700 West Military Drive, San Antonio, TX 78251, United States of America
#26 of 320 hotels in San Antonio
Guests' ChoiceBased on 484 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
9.1
Staff
9.1
Value for money
8.4
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 25, 2023
Melissa
United States of AmericaThe bed could have been a bit more comfortable.
We loved the pool and the lazy river!
Stayed in May 2023
Reviewed: May 23, 2023
Taylor
United States of AmericaRooms could use updating, BUT it didn’t affect our stay at all! Just an older vibe!
The amenities were perfect for our family! Staff were extremely helpful and friendly!
Stayed in May 2023
Reviewed: May 22, 2023
Gabino
United States of AmericaBeautiful scenery. Pool was large with water slides. Beds were comfy. Room and rest of hotel were clean. Entire resort exceeded all expectations!
Stayed in May 2023
Reviewed: May 2, 2023
Nudelissan
United States of AmericaStaff were very kind and helpful. Loved the amenities. Very clean and family friendly. Already made my 2nd family reservation to come back.
Stayed in May 2023
Reviewed: April 24, 2023
Mary
United States Minor Outlying Islandsit is dated
location
Stayed in April 2023
Reviewed: April 18, 2023
Beatrice
United States of AmericaThe property is a timeshare with Hyatt and you will get a hard sell on attending the presentation. My hubby was very stern and declined the invitation. They did call the room a few times during our stay, but we did not answer the phone!
Lovely property far enough but also close enough to the riverwalk. Luxurious property with many amenities! Great hot tubs and indoor/outdoor pool with waterslides. We had a one bedroom with full kitchen and washer and dryer in the unit. Unit was very clean and inviting. If you stay at this property, you can also access the Hyatt Regency Hill Country Resort which is located less than a mile from this property!
Stayed in April 2023
Reviewed: April 16, 2023
Stice
United States of Americagood size rooms and friendly staff. also liked that there was a lot to do on the property for kids
Stayed in April 2023
Reviewed: April 10, 2023
Ashley
United States of AmericaCheck in was super long wait I got to hotel at 3:45pm n didn't get my room available till 5:10pm and kids were so unpatient.
Everything
Stayed in April 2023
Reviewed: March 31, 2023
Elizabeth
United States of AmericaThe staff was very accommodating.
Stayed in March 2023
Reviewed: March 27, 2023
Jessie
United States of AmericaCheck out time was too early and Check in was a bit late, but other than that . Great 👍
Everything was fine and very well maintained and in order, staff very friendly and kind, helpful.
Stayed in March 2023
Reviewed: March 27, 2023
Joaquin
United States of AmericaQue no pude durar mas but i will be back soon
I like all 100
Stayed in March 2023
Reviewed: March 26, 2023
Andrea
United States of AmericaSpacious rooms and great amenities. We loved the heated pool and beautiful grounds. Location was quite but still close to SeaWorld and restaurants.
Stayed in March 2023
Reviewed: March 25, 2023
Anthony
United States of AmericaThe pool and JBs
Stayed in March 2023
Reviewed: March 20, 2023
Michael
United States of AmericaExtended hours for the fire pit for smores. One of the slides lacked power and my 5 and 8 year old's would get stuck due to lack of water pressure. More luggage carts available would be nice, as there were only two and we had to wait on arrival and upon leaving.
The facilities were great. The pools were warm and clean. Plenty to do all over the resort with entire family. There were a couple things closed but they offered the free pass to their sister location about 5 minutes away that did have additional options available, including what was closed.
Stayed in March 2023
Reviewed: March 16, 2023
Erika
United States of Americarestaurant close too early, I never understand how housekeeping works there, until the day 4 they make my room , thats new for me and for the price that you pay even breakfast should be included .
we stay 5 days but don’t have time to use none of the pools or activities.
Stayed in March 2023
Reviewed: March 14, 2023
Nicole
United States of AmericaI loved everything
The amenities were amazing! Think a tropical paradise resort! Very kid friendly. Kids club, Lazy river, gym, sauna room, kids movie night and s’mores!
Stayed in March 2023
Reviewed: March 11, 2023
Jeani
United States of AmericaThe only complaint I may have if I had to pick is our room seemed very dark but other than that it was clean as could be and we all had plenty of room and it was amazing!
We had a wonderful time. My kids didn’t want to leave the property! They enjoyed relaxing by the pool and all the other fun amenities!
Stayed in March 2023
Reviewed: February 27, 2023
Cherlynn
United States of Americanothing
everything
Stayed in February 2023
Reviewed: February 22, 2023
Kelli
United States of Americabeautiful property minus renovations
Stayed in December 2022
Reviewed: February 22, 2023
Juliana
United States of Americalack of food options
quiet
Stayed in February 2023
Reviewed: February 21, 2023
Jenna
United States of AmericaShower head was little and water seemed cold even though I had it all the way on hot. Neededvmore covers for the sleeper sofa.
room was nice, and it was great having a little fridge/freezer, microwave, coffee machine and toaster- saved money on breakfast by packing our own to make.
Stayed in February 2023
Reviewed: February 21, 2023
Salazar
United States of AmericaThe food was bad at JB restaurant, and way overpriced.
Beautiful grounds
Stayed in February 2023
Reviewed: December 20, 2022
Frieda
United States of Americanothing!
The 2B2b suite is ENORMOUS!
Stayed in December 2022
Reviewed: December 19, 2022
William
United States of AmericaOK - one thing. We checked in after dark. Finding our way from the reception center to our building - which would have been a 2 minute walk - was hard to find. More visible signage or lights making the signs more visible would be nice
Swimming Pool - I have grandkids I was visiting in the area. They loved the pool most
Stayed in December 2022
Reviewed: November 16, 2022
Steve
United States of Americathe restaurant was only open till 5
Stayed in October 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content