The rooms were nice but could use a little updating. Not as nice as the pictures, but very nice.

The staff were exceptionally friendly and helpful! The location to the beach, restaurants and waterpark was great.

Stayed in May 2024

Our doors are would not open most of the time.. elevator by our room stopped working on second day and still was not working by the time we left.. Keriug machine was broken.. queen size mattress needs to be replaced sides moldy… Otherwise.. it was nice

Nice location

Stayed in May 2024

There is no pool unless you pay to enter water park which varies from $15-$34 per person. On the weekends there was no parking in the parking garage because of the water park - you were suppose to have a parking pass but many cars did not and the hotel did nothing to reinforce this. It was very frustrating as we paid to stay in that hotel and had no where to park.

We upgraded our room to a one bedroom apartment. The room was really great and large, our room had a washer and dryer in it which was great! It was always equipped with paper towels, plenty of plates and bowls as well as cooking utensils/pans. It was a short walk to the beach and near by stores.

Stayed in May 2024

No pool, had use of Waterpark but only got 1 pass a day. Couldn’t really use the lazy river, Lots of unsupervised kids.

Location to the Beach a Nd Restaurants

Stayed in May 2024

Up

2nd time here. Was very upset to here that hotel don't more own Waterpark and they provide just 1 free pass on group of 4. And no discount for hotel guests. $30 adult $27 kids. Bigger rooms are great you as. Lot of room, good kitchen, big bathroom. But for 5 days there was no cleaning, and you have to ask for towels change. Sometimes twice a day, because they can easily forget. Location is great, 4 minuts to best beach with amazing sand. Very good for little kids.

Stayed in May 2024

The view

Stayed in May 2024

Did not like that the pool was only open early morning and late evening. The beds were not very comfortable and the AC in the room didn't work very well. There were no curtains on the windows. They did not have vending machines and the elevator did not work. Also they did not let us know that the water park was an extra 35 dollars per person.

We liked that it was close to Restaurants and the Marina.

Stayed in May 2024

Maintenance person never showed up to check out dishwasher. No black-out shades or drapes. The blinds are not enough. Everything around is so lit up that all through the night if you opened your eyes, you thought you overslept because it looked like daytime outside the windows.

Convenience of having the beach, restaurants and water park very close by. I work on an Island and cater to our Homeowners and Guests all the time (northcaptiva.com). Felt good to get some relaxed time for myself. Thank you to all your wonderful staff.

Stayed in May 2024

We didn't know that the waterpark was an extra fee, wish this would have been better explained prior to booking.

The reception being outside the hotel was a bit inconvenient, but the staff was very friendly and welcoming. The room was a little bit smaller, and there was no breakfast provided. However, there was a great café within walking distance, which made up for it.

Stayed in April 2024

the hotel adds a resort fee on top of the room rate and uses images of its water park to attract guests. However, the water park is only open from 10 am to 6 pm. Admission to the water park is not included and incurs an extra charge, though the hotel does offer one free pass per room for a one-night stay. As a family traveling with young children, we were looking forward to enjoying the water slides and lazy river for an hour or two, but due to our late arrival and early departure, we could only access the basic swimming pool, which offers a view of the water park but no access to its facilities. This was disappointing.

Clean room and friendly staff

Stayed in May 2024

The promotional vacation company was not expected

Beautiful area

Stayed in April 2024

Only gave you one pass a day for the pool. Only two elevators and one was broken!

Close to the beach! It had a full kitchen and washer and dryer.

Stayed in April 2024

Does not have its own pool or hot tub onsite. Unfortunately it advertised as having a pool but we didn’t get use of a pool because as guest, you get use of Splash Harbour’s pool next door but they close it down early. In addition you have to pay to get into Splash Harbour, this room only comes with 1 ticket as opposed to it being advertised as giving 2 tickets. One of the beds is highly need of replacing. As you sink straight to box spring .. we 3 had to squeeze into the one bed that was ok.

The location was spot on, steps from the beach, Splash Harbour and restaurants!

Stayed in March 2024

Waterpark isn't part of the hotel. Wish there could be a partnership so they could offer discounted admission to the waterpark with reservations to the hotel.

Was perfect walking distance to quite a few venues. Beach is literally across the street from the hotel. The Waterpark was okay the kiddo's enjoyed themselves, and that's all that mattered.

Stayed in April 2024

Those sales men are persistent lol, also the additional price for the water park . And to find our check in.

I liked most everything about it, staff was good, those sales men tell you what are persistent couldn’t leave the hotel without being stopped by a golf cart.

Stayed in April 2024

Our room smelled like fish. When we came to our room the doors were open as they were trying to air it out. They gave me odor spray to spray around our room. It never went away.

Location near the beach

Stayed in April 2024

The expense of the water park, I wish they could do something a little more to help with the expense. We have a bigger family so it cost us quite a bit extra even with the 2 free passes.

We loved our condo, it was clean and the mattress was amazing. I loved how they accommodated us to be on the lower level due to being afraid of heights.

Stayed in April 2024

Rooms are very spacious but could be updated.

Stayed in April 2024

You have to pay extra for the pool and water park, and there is no access to any pool.

The location, price, beds, and apartment size were perfect.

Stayed in April 2024

I didn't like that we only got 2 passes to the water park area. We have 5 people in our family so we needed to buy three extra each time we wanted to use the water park.

Loved that the beach was withing walking distance. The room was clean and the laundry in the unit was very helpful.

Stayed in April 2024

I could hear EVERYTHING my meow as doing plus they were cooking something and whatever it was made our whole room smell and it was not a good smell!!!!!!!

Good location

Stayed in April 2024

Only one ticket per family at the water park.

Being close to the beach.

Stayed in April 2024

I asked for a view of the harbor and of the pool my balcony was basically in the corner to where I had to stand on my tippy toes to even see either or

Stayed in March 2024

Needs some attention and updating. Curtains in back bedroom were gross. We’ve stayed in a similar unit before that provided items for the beach. We missed having access to those kinds of things (chairs and umbrella etc).

Loved the size of the unit, the number of beds and bathrooms, washer /dryer, and the location. Quiet and comfortable. Waterpark was nice. Lobby with drinks and breakfast items was nice. Beds were comfy and clean and plenty of pillows.

Stayed in April 2024