the hotel adds a resort fee on top of the room rate and uses images of its water park to attract guests. However, the water park is only open from 10 am to 6 pm. Admission to the water park is not included and incurs an extra charge, though the hotel does offer one free pass per room for a one-night stay. As a family traveling with young children, we were looking forward to enjoying the water slides and lazy river for an hour or two, but due to our late arrival and early departure, we could only access the basic swimming pool, which offers a view of the water park but no access to its facilities. This was disappointing.

Clean room and friendly staff

Stayed in May 2024

The promotional vacation company was not expected

Beautiful area

Stayed in April 2024

Only gave you one pass a day for the pool. Only two elevators and one was broken!

Close to the beach! It had a full kitchen and washer and dryer.

Stayed in April 2024

Does not have its own pool or hot tub onsite. Unfortunately it advertised as having a pool but we didn’t get use of a pool because as guest, you get use of Splash Harbour’s pool next door but they close it down early. In addition you have to pay to get into Splash Harbour, this room only comes with 1 ticket as opposed to it being advertised as giving 2 tickets. One of the beds is highly need of replacing. As you sink straight to box spring .. we 3 had to squeeze into the one bed that was ok.

The location was spot on, steps from the beach, Splash Harbour and restaurants!

Stayed in March 2024

Waterpark isn't part of the hotel. Wish there could be a partnership so they could offer discounted admission to the waterpark with reservations to the hotel.

Was perfect walking distance to quite a few venues. Beach is literally across the street from the hotel. The Waterpark was okay the kiddo's enjoyed themselves, and that's all that mattered.

Stayed in April 2024

Those sales men are persistent lol, also the additional price for the water park . And to find our check in.

I liked most everything about it, staff was good, those sales men tell you what are persistent couldn’t leave the hotel without being stopped by a golf cart.

Stayed in April 2024

Our room smelled like fish. When we came to our room the doors were open as they were trying to air it out. They gave me odor spray to spray around our room. It never went away.

Location near the beach

Stayed in April 2024

The expense of the water park, I wish they could do something a little more to help with the expense. We have a bigger family so it cost us quite a bit extra even with the 2 free passes.

We loved our condo, it was clean and the mattress was amazing. I loved how they accommodated us to be on the lower level due to being afraid of heights.

Stayed in April 2024

Rooms are very spacious but could be updated.

Stayed in April 2024

You have to pay extra for the pool and water park, and there is no access to any pool.

The location, price, beds, and apartment size were perfect.

Stayed in April 2024

I didn't like that we only got 2 passes to the water park area. We have 5 people in our family so we needed to buy three extra each time we wanted to use the water park.

Loved that the beach was withing walking distance. The room was clean and the laundry in the unit was very helpful.

Stayed in April 2024

I could hear EVERYTHING my meow as doing plus they were cooking something and whatever it was made our whole room smell and it was not a good smell!!!!!!!

Good location

Stayed in April 2024

Only one ticket per family at the water park.

Being close to the beach.

Stayed in April 2024

I asked for a view of the harbor and of the pool my balcony was basically in the corner to where I had to stand on my tippy toes to even see either or

Stayed in March 2024

Needs some attention and updating. Curtains in back bedroom were gross. We’ve stayed in a similar unit before that provided items for the beach. We missed having access to those kinds of things (chairs and umbrella etc).

Loved the size of the unit, the number of beds and bathrooms, washer /dryer, and the location. Quiet and comfortable. Waterpark was nice. Lobby with drinks and breakfast items was nice. Beds were comfy and clean and plenty of pillows.

Stayed in April 2024

Confusing signage. Lobby is located inconveniently and is not very attractive. Parking garage was small and dimly lit. It had a lot of cement pillars and the walls were all scuffed indicative of the tight curves.

Great location

Stayed in March 2024

I didn’t like that the carpet by the bathroom was ripped up and I kept stepping on the tack strip

We liked the location

Stayed in March 2024

Facilites

Nothing

Stayed in March 2024

No hotel lobby, but an office across from the hotel. Felt like we had to sneak into the hotel through the parking garage to access our room. Parking only on a gravel lot across from the hotel, if you could find a space. No ice bucket or ice machine available, so don't have a cold drink. Pool in water park is unheated, and only accessible early or after 6 pm until dusk unless you have a water park pass.. 1 pass to water park per room.

Beds were comfortable. Location close to beach was good, and family members were able to rent a boat slip to visit with us. Jim McAvoy, Mariah and other staff were most helpful

Stayed in March 2024

No lobby.

Walking distance to the beach.

Stayed in February 2024

We started off rocky at checkin but the staff did redeem themselves and the fact you can text the office for more towels, toiletries, ice, etc was great!

The location is great and convenient to walk to everything you need. The parking was great as well especially for guests to visit us.

Stayed in March 2024

Shower head was terrible. Old with limited flow Toilet fill valve needs to be replaced.

Room was very spacious Couch was great Beds were super comfortable AC was great. Very cool.

Stayed in March 2024

Charged for waterpark tickets

Location

Stayed in March 2024

1. Pool - Although our main reason for visiting this area was the beach, we did also want to relax by the pool. The problem there is that you have to PAY to use the pool! The pool is part of the Waterpark. Although we had 3 adults in our party, we were only given ONE free ticket to the Waterpark a day! In order for the rest of our party to go to the pool, we had to purchase tickets. The tickets were between $25-$30 per person a day. This isn't told to you until you have already purchased your stay. When we asked about the pool, we were told that the use of the pool was free once the park closed at 6pm. Then we figured if we got a pass each day and just saved them, our party could go to the pool one day together without having to purchase tickets. NOPE, they date the ticket and it's only good that day. Oh well. 2. Parking - The hotel is in a busy area. There is only a small gravel lot, it probably holds 10-12 cars. Other than that, you have to find street parking. We were lucky and got a spot in the gravel lot and didn't move our car while we were there, this was easy as everything is within walking distance.

The hotel was within walking distance of the beach, which was a necessity! We felt very safe walking around to different bars and restaurants. Overall, it was a good stay.

Stayed in March 2024