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  5. Reviews of Hotel Indigo Kansas City - The Crossroads, an IHG Hotel

Reviews of Hotel Indigo Kansas City - The Crossroads, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2020 Grand Boulevard, Kansas City, MO 64108, United States of America

#24 of 114 hotels in Kansas City

Guests' Choice

Review Score

Based on 359 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2024

    9.0
    Modern hotel in great location but noise from trains disrupted sleep
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights

    Rooms are noisy as hotel is near the train station and trains past through honking their horns at night. We had a top floor room so when the rain and hail came down in the early morning it was very noisy on the flat roof.

    Great rooms and very friendly staff. Good location for walking to tourist sites

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very walkable area, check out the nearby Messenger bakery/cafe for breakfast!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The bathroom electrical outlet is hiding under the towel! :)

    Great location, close to several things we wanted to visit, like the WWI Museum and restaurants.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    10
    The staff at the reception desk were all very helpful and had a great customer service oriented manner.
    • Business trip
    • Solo traveler
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very clean, nicely designed and definitely larger than expected.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    Beautiful hotel walking distance to great restaurants!
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was clean and staff was friendly!

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Kind.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 6 nights

    The dog park right out back - if you get up earlier no problem, if you are trying to sleep in a little bit, good luck, dogs are barking early!

    Lovely Hotel - clean and comfortable

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room ran hot, even when we adjusted the AC, we have a hard time sleeping while hot, but the bed and pillows were super comfy

    Very nice and modern

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that u had to park on street or pay for there parking it should b free to guest but there was plenty of street parking so no need to pay for parking

    I liked how everything was fresh and new like and the bar was convenient and good

    Stayed in February 2024

  • Reviewed: March 22, 2024

    10
    Had a great stay. Definitely recommend
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trendy and upscale. Location.

    Stayed in February 2024

  • Reviewed: March 19, 2024

    10
    A hip, clean and comfortable stay in the Crossroads Arts District of Kansas City!
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights

    I liked everything about this place. Hotel Indigo is always a good bet!

    I loved the location and the vibe of the re-purposed industrial building! On a quiet street with a large grass park just at the end of the block that my dog appreciated, plus he was given healthy locally made dog cookies that he loved by someone at the front desk! The room was spacious, clean and comfortable with a good view. I accidentally left some items behind and the next day, staff worked with me to find it and get it shipped back to me speedily! I really appreciate their attentiveness and help to get my items back to me!

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee maker didn’t work.

    Loved the decor of the room. The shower and room were lovely.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Great hotel, near the heart of the city, that was cozy and comfortable.
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking options are dismal. Valet parking is expensive, and there is not much of it available. Street parking is limited to short time frames. Not nearby to public garages. The hotel itself is great but the parking was a headache.

    Modern, comfy rooms. Great shower and bathroom layout. Quieter part of downtown, nearby to T-mobile center and lots of shops. Very cute hotel and staff were nice.

    Stayed in March 2024

  • Reviewed: February 5, 2024

    10
    EXCEPTIONAL…..PERIOD!
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything

    Great location and smells great walking in. Clean beautiful environment and kind staff. The room was comfortable amazing. Bed was great, slept well. Bathroom was nice and clean. Shower was Everything !!!!

    Stayed in February 2024

  • Reviewed: January 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our shower was broken in our room, the tv remote wouldn’t work and the phones in the hotel were down.

    Good location. Staff were nice.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    9.0
    A comfy place to lay our heads before our sons surgery
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing comes to mind

    Location was excellent to hospital access.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    10
    Great hotel in KC.
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing not to like.

    Very clean, modern and updated hotel. I loved the design and furniture in the room. Bed was so comfortable. The smell in the whole hotel is great and welcoming. The price is affordable to everyone and the staff are so nice.

    Stayed in December 2023

  • Reviewed: November 20, 2023

    9.0
    Peaceful
    • Leisure trip
    • Solo traveler
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I believe that there should be some type of bar food served at night. That would be a great addition to the hotel

    I loved the location and how we had access to park on the street for free during the weekends

    Stayed in November 2023

  • Reviewed: November 3, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nothing at all needed to be improved upon.

    Very kind and helpful staff. Very clean as well.

    Stayed in September 2023

  • Reviewed: October 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking

    Loved everything

    Stayed in August 2023

  • Reviewed: October 10, 2023

    9.0
    great location, active area and always consistent stay.
    • Business trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night

    not a big deal however, a bit more lively bar scene would have extended our evening

    did not have breakfast

    Stayed in October 2023

  • Reviewed: October 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bar staffing was poor. You missed out on many that did not want to wait. You should staff better on game days….

    Front desk staff excellent!

    Stayed in September 2023

  • Reviewed: October 3, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It was clean, the staff was friendly, & it was in a good location.

    Stayed in October 2023

  • Reviewed: September 19, 2023

    10
    We went to the Royals Baseball ⚾️ Game
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The Ice room was very Hot🥵when getting ice, even the glass panel of the door was hot 🥵 There was a lot of places to eat at on Sunday. We only found the RockHill Grille and Papa Johns pizza.

    It was easy to get to. Quiet loved the room. The Breakfast is very Good

    Stayed in September 2023

  • Reviewed: August 22, 2023

    10
    Don't hesitate to stay here
    • Business trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was very comfortable. Room was perfect. Staff was extremely friendly and helpful.

    Stayed in August 2023

  • Reviewed: August 16, 2023

    9.0
    Overall very pleasant and stylish with an awesome location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The only issue we had (and not a big deal for us) was the front desk clerk getting the valet ticket numbers mixed up. We waited a while for our vehicle to come out because of that. Also, this same clerk seems to be very tired since they kept falling asleep at the desk.

    Location is great, especially for the price. Room is very stylish and clean - we love the shower! Valets we’re very nice, and check in staff was very nice and made it all very smooth.

    Stayed in August 2023

Showing 1 - 25

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