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  5. Reviews of Hotel Indigo Lower East Side New York

Reviews of Hotel Indigo Lower East Side New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

171 Ludlow Street, Lower East Side, New York, NY 10002, United States of America

#342 of 418 hotels in New York

Guests' Choice

Review Score

Based on 543 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.6

  • Staff

    8.0

  • Value for money

    7.0

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 14, 2024

    8.0
    Good hotel with a good vibe
    • Business trip
    • Group
    • Deluxe Queen Room with View
    • Stayed 2 nights

    I thought breakfast was included. Signs in the lobby invited guests to have it on the rooftop bar. When I got there, however, there were only a few options at expensive prices, which was not very inviting.

    Room, bed and location

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    I went for the club!
    • Leisure trip
    • Family with young children
    • Grand Deluxe King Room with View
    • Stayed 1 night
    • Submitted from a mobile device

    Felt a bit like I was at Disney land.

    Mr.Purple and the view

    Stayed in April 2024

  • Reviewed: April 14, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room with View
    • Stayed 3 nights
    • Submitted from a mobile device

    Really noisey on level 10, club upstairs on level 15 has music pumping until 3am or more

    Perfect location.

    Stayed in April 2024

  • Reviewed: January 25, 2024

    7.0
    Very comfortable room - staff need to cheer up!!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff are unfriendly, very noisy nightclub on 15th floor

    Location is great, close to subway, bars and restaurants. Very spacious, comfortable room with an amazing view.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    8.0
    Great Hotel, great location lovely staff.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of a comfortable lounge area downstairs.

    Very friendly staff.,Great view from our room on the 8th floor. Very comfortable bed and pillows.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Fantastic hotel, pricey during the holidays, and avoid it on the weekends when the bar becomes club.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with View
    • Stayed 2 nights

    I didn't like the bar noise from the rooftop bar and in hallways after midnight that I could hear from my room when trying to sleep. The noise went on until 2am.

    Location was great, hotel was beautiful, rooms were clean/comfy.

    Stayed in December 2023

  • Reviewed: December 20, 2023

    8.0
    Nice hotel, good location for an authentic New York experience
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Patio door had a convoluted locking handle with instructions that didn’t seem to work

    Comfortable bed, nice big bathroom, good location for lower Manhattan fun. The room was quiet too.

    Stayed in December 2023

  • Reviewed: December 13, 2023

    6.0
    It was decent. Probably wouldn’t stay there again
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Staff wasn’t super friendly. Room was kind of rundown.

    Good location. Comfy bed

    Stayed in December 2023

  • Reviewed: November 7, 2023

    6.0
    I oiled not stay again…they need to decide if they are a hotel or a nightclub
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We were in the 9th floor & the night club is on the 14th- our room was vibrating because of how loud the pumping music was. I called the front desk….they said it didn’t close until 4am and would I like them to bring me some ear plugs and remove my amenity charge….ridiculous. No water or glasses in room…mini bar looked as though it had been ransacked prior to use arriving (and no waters in there either). The room was fine but rugs were dirty/stained and room needed a good painting.

    Location was great!

    Stayed in November 2023

  • Reviewed: September 18, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    pillows aren't that comfortable

    location, great bar

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Not bad but not great.
    • Leisure trip
    • Couple
    • Executive King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our bathroom sliding door was off its track and required great strength to move it. Staff was a little busy at times to attend to things. A roller bed was offered and then not available?? They can’t charge drinks or food to the room at the hotel bar??

    Location is good and the place is nice.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Locations

    Stayed in August 2023

  • Reviewed: August 19, 2023

    8.0
    We had a great time!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no mini fridge or microwave in the room. Did not get a proper orientation to the hotel.

    Location was close to amazing restaurants, shops and venues. Bar and lounge, along with pool and outdoor bar was really impressive.

    Stayed in August 2023

  • Reviewed: August 16, 2023

    8.0
    great
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    noisy outside

    convenient location

    Stayed in July 2023

  • Reviewed: August 1, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not the most accommodating staff. Didn't restock the mini bar when asked. This is a party hotel, so the rooms were a little worn out, but very clean nonetheless. Pool closes at 1 on weekends and then turns into an expensive club. Would be good to still have a discounted guest access.

    Loved the location and view. Fun easy going environment at the hotel. Great pool when it was open.

    Stayed in July 2023

  • Reviewed: July 13, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There’s no space in the fridge (barely enough for two bottles of water). I moved a few things so I could put a bottle of water away and was charged. It’s better to act like you just don’t have a fridge and avoid the whole issue altogether.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    Basic
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms expensive for the style. Very dirty corner of the city. The room was very humid and i dont think there is a fan in the bathroom. There is a mini fridge with personal place for only a sandwich. Felt like a motel with modern art. Cheap breakfast. No attention to details.

    Lots of restaurants around. Parking not so far. Its kind of well located to get to many places. Fast room service and very friendly staff.

    Stayed in July 2023

  • Reviewed: June 19, 2023

    6.0
    Decent sized rooms but gone downhill in recent years
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 4 nights

    This was my second stay at this hotel, and one of the main reasons for booking was because during my last visit I made good use of the 14th floor lobby bar as a working space in-between my meetings in town. It was such a shame that this space has now closed (and it wasn't clear on the booking.com information that this was the case either - pictures still remain). Although I was able to use Mr Purple for this purpose during the daytime, there was no option to buy food or drinks (other than coffee and pastries before 11am). In the absence of the lobby bar, it would be nice to have the ability to buy some refreshments in the hotel even if just snacks. The entire bar was also closed one afternoon/ evening for a private hire - it was a shame this wasn't communicated at check in as again it was a big factor in me choosing this hotel instead of others. Booking.com mentioned that the destination fee included welcome drinks at arrival - this wasn't the case.

    The room was a decent size, very comfortable bed, nice desk area and good toiletries. Most of the staff were very friendly and helpful (with a couple of exceptions who didn't want to be there).

    Stayed in June 2023

  • Reviewed: May 29, 2023

    6.0
    modern hotel in lower east side.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    our room was definitely not high enough up. we heard so much road noise, drunk people etc… while the shower itself was nice, anytime the hot water was on it made a very loud banging noise the entirety of your shower. we could here it from other peoples rooms too.

    loved that the room was hardwood floor and tile. Bathroom door was stylish. beds were far better than many places we’ve stayed.

    Stayed in May 2023

  • Reviewed: May 10, 2023

    7.0
    it was just fair enough not to be 100% disappointed.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    Lobby was not welcoming, stuff at the reception was not welcoming either. There is no breakfast at the property.

    it was clean in the room.

    Stayed in May 2023

  • Reviewed: April 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed for 1 night and went to the bar upstairs between checking in and having a drink I had 600$ worth or pre authorization for no reason charged me for my room and then pre authorized cost of room and an extra 200 which is absurd

    close to venue I was going to

    Stayed in March 2023

  • Reviewed: April 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the bathroom tile cracked and had mold stains - room was basic

    the lobby was nice and the rooms were a great size

    Stayed in April 2023

  • Reviewed: April 13, 2023

    6.0
    average
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 5 nights

    there was a club in 15.th floor and lots of noice,and elevators are with interesting people

    room is clean ,locaiton is excellent,fast reception , doormens interesting !!

    Stayed in April 2023

  • Reviewed: April 11, 2023

    7.0
    this was my second visit. I’ll be back x
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    no kettle in the rooms ! bathrooms need regrouting needs refreshing - bit stained making it look dirty …

    love bar love location love view from roof terrace reasonably priced lovely staff

    Stayed in April 2023

Showing 1 - 25

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