Front desk, valet were not the most welcoming.

The location was great. Walked to restaurants, even over to Brickell Island and up to Bayfront Park. The room was minimal but comfortable.

Stayed in May 2024

it's very noisy due to construction next to hotel and the location of the hotel

rooms were spacious and clean. The staff was super friendly

Stayed in May 2024

I would have preferred to be told about incidentals costs prior to arrival, being the first time travelling to USA and staying in hotel especially coming from another country. Rather than to be told on arrival although I could cover the cost, its not a true reflection of the actual cost.

Stayed in April 2024

Was playing music at a moderate level during the day time and received a noise complaint.

Overall, very comfortable stay.

Stayed in March 2024

No bar facility in the afternoon while on holiday

Nice modern hotel

Stayed in April 2024

Loved the bathroom shower and other parts of the bathroom, but would’ve preferred more counter space in bathroom… but I didn’t really mind in the end because you were smart enough in the design to add plenty of cabinets counter space and outlets in the room near mirrors… kudos on the design and placement of key areas

How clean… design and easy in and out for Uber drivers to pick up and drop off.

Stayed in March 2024

Cleaning was a bit shy than ok. Getting a well-done is something more and more difficult these days.

It's a nice hotel, adequate for the price tag. Good beds (2x double) and pillows + a nice gym and restaurant. The location is best, two blocks walking from City Center.

Stayed in January 2024

The location is very good. Restaurants nearby and stores .

Stayed in March 2024

Doors of Bathroom it disturbs the partner in room as it’s sliding and sound passes

Location & the washing machine & dryer facility

Stayed in March 2024

Room was a little loud, corridors tatty

Good location to get to cruise port. Friendly staff.

Stayed in February 2024

There were no pool towels when we go there. Check in was late at 4 pm. We arrived early 130. Understood room not ready when we returned at 3 45. Checking in many guests but our room was not ready. Our bathroom door did not close

Breakfast was good. Location was good

Stayed in February 2024

Nothing

Clean, comfortable, modern, but the best attribute is their staff. Special thanks to the front desk staff that were so welcoming and friendly and the to highly educated ex- school principal who is retired and is now a waiter at your hotel. It was such a pleasure, taking to them made us feel warm and at home!

Stayed in February 2024

There was no free coffee or breakfast, except for in the room we had 2 kcups.

Very pretty, close to things to do, we were able to check in early which was amazing because we hadn’t slept since flying in from Denver

Stayed in February 2024

There was a cockroach under one pillow

Stayed in December 2023

Our room joined to another, who was not part of our party of friends. They were extremely loud both late at night and early morning.

Breakfast outside was fantastic! Pool was lovely. Front counter staff was helpful and friendly. Our room was clean and comfortable.

Stayed in October 2023

Convenience, close to transport

Stayed in December 2023

The lady at the reception desk refused to give me an invoice (it was a business stay) - and erroneously claimed that if I made a booking via booking.com, booking.com should handle the invoice, which booking.com always tells me is not true and that it is the property's task. Well, I think there is some room for improvement in the hotel's customer care - driving a customer from pillar to post after she spent six nights at a modern hotel is sure the best way to end the entire experience in a sour note (if that is the effect you wanted to achieve). P.S. Your reply still does not give a clear answer: Booking.com says the property owner always issues the invoice, whereas you say Booking.com should issue the invoice. Colleagues, seriously? What should a VAT payer do? Any ideas? Regarding customer care, driving a customer from pillar to post is hardly a solution to the problem. I stayed in many hotels booked via Booking.com, and it was never a problem. Since when has it become a Gordian knot?

I was assigned a room on the 11th floor, with a nice view of the Brickell district and a pool on the 6th floor. I liked both dinners I had at the hotel restaurant (plus one breakfast) - the service was very attentive, and the food was tasty. The bed was very comfortable, there was also a small yellow sofa by the window (not blue) which turned out to be an instrumental piece of furniture where I could prepare myself in peace for my business assignments. I was glad I could open the window - it is an important thing if you are not a fan of air-conditioning. I could also hear the sound of the city (music people played on their terraces, the metro rail etc.) which I found very inspiring. I spent 6 nights in this hotel and there is nothing really to complain about - apart from one thing:

Stayed in October 2023

Staff and the cleanliness

Stayed in November 2023

Really basic breakfast.

Good location and nice, modern room. The fitness center is simple but has got the basics.

Stayed in November 2023

Complimentary water bottles would've been nice. But you can fill your water bottle up in the gym. So it's not terrible. Nothing more to say as it's a good value hotel for the area. For anything more, you'll have to pay more as well.

Had a great stay here. The standout was the service from the front desk and the manager, Ray. Ray helped me to find a document that I had my bank send to the property. He went and found it for me personally. He also helped me with a late checkout so that I could run a few errands before leaving for my flight. The gym is decent and the pool area is nice too.

Stayed in November 2023

Phone wasn’t working, couldn’t connect to room service

Easily accessible

Stayed in October 2023

Small insects in the room

Big room and bathroom

Stayed in October 2023

Sliding door on bathroom didn't offer much privacy

Bed was really comfortable

Stayed in October 2023

Only criticism is the stable style door in the bathroom as this didn’t completely close.

It was clean, stylish and well presented

Stayed in August 2023