Reviews of Hotel Indigo Old Town Alexandria, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
220 South Union Street, Alexandria, 22314, United States of America
#6 of 59 hotels in Alexandria
Guests' ChoiceReview Score
Based on 434 hotel reviews
8.7Score breakdown
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Cleanliness
9.3
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Comfort
9.2
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Location
9.7
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Facilities
9.0
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Staff
9.0
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Value for money
8.2
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Free WiFi
8.8
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Reviewed: May 4, 2024
Reihing
United States of America4 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Queen Room with Two Queen Beds and View - Top Floor
- • Stayed 4 nights
- • Submitted from a mobile device
Front desk staff was excellent.
Stayed in April 2024
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Reviewed: May 4, 2024
Marchais
France3 Reviews10“I will definitely get back”- • Business trip
- • Solo traveler
- • Standard King Room with Courtyard View - Top Floor
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
The perfect location and the superb hotel, with a large and comfortable bedroom
Stayed in April 2024
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Reviewed: April 27, 2024
Brittany
United States of America1 review10“Great Stay Experience”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds and View - Top Floor
- • Stayed 1 night
- • Submitted from a mobile device
I wouldn't change a thing!
The check experience and all staff were wonderful! Location was great for visiting the area.
Stayed in April 2024
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Reviewed: April 18, 2024
Michael
Norway2 Reviews8.0“Great location, some staff could use re-training”- • Business trip
- • Group
- • Standard King Room with Courtyard View - Top Floor
- • Stayed 4 nights
Staff were uninterested in serving anyone. The waiter at breakfast was often chatting with colleagues or on his phone during slower periods. Checkout person claimed they could not print the receipt for business expense as they 'had no printer'...upon being pushed that this was extremely unusual, they admitted they had a printer, but it was not working. They also could not e-mail the receipt because it was booked through Bookings.com This was eventually settled by her colleague printing out the receipt on the other printer at reception desk. The initial front desk person acted annoyed their colleague printed my receipt. I have rarely experienced, as a business traveler in the U.S. or abroad, a customer facing hotel employee with an attitude that was so poorly suited to the job.
Location was excellent with many good restaurants very near. The offered breakfast menu was good, if simple.
Stayed in April 2024
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Reviewed: April 18, 2024
Ahmet
Turkey23 Reviews1 helpful vote9.0“Hotel Indigo is a great hotel to stay in Old Town Alexandria with no doubt.”- • Couple
- • Premium King Room with Neighborhood View
- • Stayed 5 nights
- • Submitted from a mobile device
We would be happy if they had a vallet and a bell boy service.
The location is exceptional. The staff was very helpful with a smile all the time.
Stayed in April 2024
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Reviewed: April 7, 2024
Nicole
United States of America7 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Standard Queen Room with Two Queen Beds and Courtyard View - Top Floor
- • Stayed 1 night
- • Submitted from a mobile device
Free parking would have been nice for the price.
Clean, safe and comfortable
Stayed in April 2024
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Reviewed: March 29, 2024
Amy
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds and Courtyard View
- • Stayed 1 night
- • Submitted from a mobile device
it was amazing 🤩 loved the room the place is amazing i will def be back prob in the summer when the weather is nice went to dc had a lot of fun . thanks so much for everything we will see you soon ……………
Stayed in March 2024
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Reviewed: March 24, 2024
Anthony
United States of America1 review9.0“Great.”- • Leisure trip
- • Couple
- • Premium King Room with Neighborhood View
- • Stayed 2 nights
- • Submitted from a mobile device
No microwave in the room.
Close to the waterfront.
Stayed in March 2024
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Reviewed: February 27, 2024
Kelly
United States of America2 Reviews10“Excellent hotel and helpful staff.”- • Leisure trip
- • Couple
- • Premium King Room with Courtyard View
- • Stayed 3 nights
- • Submitted from a mobile device
Only 1 elevator to lower parking
Room views, furnishings, comfy beds, very clean
Stayed in February 2024
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Reviewed: February 1, 2024
Hernan
United States of America4 Reviews10Exceptional- • Leisure trip
- • Couple
- • 1 King Standard Neighborhood View Top Floor
- • Stayed 4 nights
- • Submitted from a mobile device
Great hotel, great price and great location, would definitely recommend
Stayed in January 2024
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Reviewed: January 31, 2024
Kimberly
United States of America1 review10“I will book another IHG hotel from here on out!”- • Leisure trip
- • Solo traveler
- • 1 King Standard Neighborhood View
- • Stayed 2 nights
Everyone was extremely welcoming and helpful! I felt very safe being by myself and even though I had a flat tire when I went to leave, the parking attendant was very helpful and even stayed with me when my roadside assistance got there to make sure I was safe.
Stayed in January 2024
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Reviewed: January 7, 2024
Caitlin
United States of America1 review8.0“Fun and well kept hotel in a great area.”- • Leisure trip
- • Family with young children
- • 2 Queen Standard Neighborhood View
- • Stayed 1 night
- • Submitted from a mobile device
I did have a stain on my sheets. I could tell they had been washed but it was kind of gross. Parking garage available but not included.
Location! Clean, fresh and airy. Perfect for what we were doing. Beautiful modern rooms. Beautiful and updated bathrooms. My sister and I both commented how nice it was to have a hotel with liquid hand soap! Haha. Loved our stay.
Stayed in January 2024
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Reviewed: December 31, 2023
Luís
Portugal34 Reviews2 helpful votes9.0“Second time in the Hotel and will for sure come back. Love the location and the quality of the rooms”- • Leisure trip
- • Couple
- • 1 King Standard Neighborhood View
- • Stayed 3 nights
Staff could have been more emphatic - this was a change from our previous stays. There is some construction going on just in front of the hotel. Although I understand that the hotel can't do anything about it, it should let customers know and at least offer the possibility of a room facing to the other side. Parking is too expensive, hotel guests should be offered a discount depending on the lenght of the stay
The hotel location is superb, very close to Alexandria main atractions and in a quiet zone. Easy access from major highways. The rooms are very pleasant, well equipped and comfortable.
Stayed in December 2023
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Reviewed: December 20, 2023
Tonya
United States of America1 review10“Great place”- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds and Courtyard View - Top Floor
- • Stayed 1 night
- • Submitted from a mobile device
Location cleanliness and environment
Great location will definitely be back
Stayed in December 2023
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Reviewed: December 17, 2023
William
United States of America10 Reviews2 helpful votes9.0“Very enjoyable. Hotel met all expectations.”- • Leisure trip
- • Couple
- • 1 King Standard Neighborhood View
- • Stayed 3 nights
That it did not have a microwave.
Room location was adequate. The room was clean and provisions provided were adequate. It would have been nice to have a small microwave in the room.
Stayed in December 2023
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Reviewed: December 4, 2023
Michelle
United States of America11 Reviews9.0“A lovely hotel, front desk is awesome”- • Leisure trip
- • Family with young children
- • Standard King Room with Courtyard View - Top Floor
- • Stayed 1 night
- • Submitted from a mobile device
Well, parking isn't really clear when the Full Sign is up. Apparently that is for people not staying. As a result, we spent an extra hour to find parking fine miles away.
The check-in is seamless, provided by Carlos at the front desk. A huge shout out for him in helping me navigate parking. The hotel is convenient to everything. Surprisingly quiet from exterior traffic noise. People on your floor talking, nope. Very boutique. The bar is fantastic!
Stayed in December 2023
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Reviewed: November 28, 2023
Elizabeth
United States of America7 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard King Room with Courtyard View
- • Stayed 1 night
- • Submitted from a mobile device
NA
Location
Stayed in November 2023
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Reviewed: October 31, 2023
Eileen
United States of America39 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
location
Stayed in September 2023
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Reviewed: October 28, 2023
Valerie
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
great location and great staff
Stayed in October 2023
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Reviewed: October 25, 2023
Sally
United Kingdom3 Reviews10“Excellent!”- • Leisure trip
- • Solo traveler
- • Standard King Room with Courtyard View
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing.
Staff were excellent, location is superb for being in Alexandria Old Town. Very, very happy with all aspects of my stay.
Stayed in September 2023
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Reviewed: October 13, 2023
Zotter-schober
Switzerland7 Reviews10“We will come back, perfect hotel for this price”- • Leisure trip
- • Travelers with friends
- • 1 King Standard Neighborhood View
- • Stayed 1 night
- • Submitted from a mobile device
Everything’s was perfect.
Stayed in October 2023
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Reviewed: October 13, 2023
Michael
United States of America2 Reviews10“A pleasant and enjoyable weekend stay in a comfortable location.”- • Leisure trip
- • Couple
- • Standard King Room with Courtyard View
- • Stayed 2 nights
No suggestions. completely satisfied.
Easy check in. Location was perfect for us...close to the harbor, close to our favorite restaurants, close to our church.Easy parking, great restaurant on location, friendly staff, nice lobby. beautiful views in a nice neighborhood.
Stayed in October 2023
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Reviewed: October 4, 2023
Bruce
United States of America7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room with Courtyard View
- • Stayed 2 nights
- • Submitted from a mobile device
No pool or hot tub
Location 👍
Stayed in October 2023
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Reviewed: September 28, 2023
Kathy
United States of America7 Reviews9.0“Great location for walking to the water and King St. shopping/restaurants.”- • Leisure trip
- • Couple
- • 1 King Standard Neighborhood View
- • Stayed 2 nights
Parking at the hotel is expensive - extra $35.00 per night + tax. No microwave.
Staff extremely pleasant, greeting us coming and going. Room was huge and well appointed with everything you need
Stayed in September 2023
