I initially got a charge on my credit card much higher than the nightly rate I booked and at check in they presented nightly rates much higher (double or triple the rate booked through booking.com). Though after showing my booking.com confirmation and direct confirmation of the hotel of my booked rate they corrected the charge to me. The hotel had a laundry with a washing machine and dryer though it was out of order while I was there. There was wifi though it was a completely open network, was not fast and at times not reliable.

The room was really good and comfortable, it beat my expectations from the photos and seemed to be new. The hotel offered a free shuttle service to take me downtown not just to the airport which was very handy.

Stayed in May 2023

The lobby had some type of flood, so it was drafty and cold, after checking in, and proceeding to my room, there was a small area that was saturated on water and the carpet was very wet and mushy.

The manager and staff were superb, very polite, helpful and professional.

Stayed in May 2023

Carpet could use an upgrade. I was charged the full amount for my room when I checked it, and when I checked out at the end of my week, I was charged again. Staff not helpful in resolving, said I needed to wait. If it wouldn’t have been for the fact that I really did enjoy my room, that over charge would’ve ruined everything.

Close to downtown. Had a room with a large tub for two people. Clean.

Stayed in April 2023

pool area need to updated has some rusted in pool area and in the hall way

the staff here are nice and helpful my room was cleaned nice

Stayed in April 2023

The rooms were old and the bathroom had items that were “fixed” but not finished. The walls had raw sparkle and rooms were in need of an update. Technology was old keypads were dated technology.

The staff was exceptional. Friendly and helpful. I needed to get some things from the general store and the shuttle driver drove me and waited for me to get what I needed. Above and beyond.

Stayed in April 2023

I was told they did wake-up calls and requested one for Thursday and Friday morning, never received either call. I was almost late for my class on Thursday as a result. Notified person at desk Thursday morning that the TV in my room wasn't working. I asked if someone could check it out. I was informed that they could do that but I could fix it myself by following the instructions she gave me. She then implied that I could go back to my room and try it etc when I informed her that I didn't have time and wouldn't be back until evening. That evening the TV still wasn't working but I did what she told me and it finally worked. I had to do this every time I turned the TV on.

The person on duty when I checked in, Wednesday evening, was fantastic. Very friendly and welcoming. I also liked the very well lit bathroom.

Stayed in April 2023

The hotel is a little worn.

Staff was friendly and helpful.

Stayed in March 2023

close to airport and comfortable

Stayed in March 2023

Had a problem in the pool there were kids trying to jump my nephew for splashing the water and because he is a different race and is autistic ... the other kids went to get there parents which came down and was very rude towards my nehepw and making smart remarks about him and toward me so I had to remove me and my nephew and my own children from the pool staff did not do anything about these kids or there parents

Everything was ok room was clean

Stayed in March 2023

the jacuzzi suite was wholly overpriced based on the condition of the room. Everything was clean but very dated.

it was clean

Stayed in February 2023

Clean n quit

Stayed in January 2023

I like the location of this hotel. It is very close to Omaha Eppley airport and I have stayed here when I've had a late flight in and didn't want to drive the long trip home late at night. It's a good basic hotel with good parking, safe location, and quiet. I keep coming back so they are doing things right.

Stayed in February 2023

The staff, counter in particular, is horrible. Should not be in the customer service industry. Staff family members seem to run that hotel. Between the smell of pot. a car with blaring music every night in the parking lot, family members using a pool that is "closed" for guests. We were forced to change rooms half way through our stay. We were ready to leave!!

Room was clean, everything worked. Breakfast was standard hotel fare.

Stayed in January 2023

Front desk clerk didn't have time for simple requests like extra towel or pillow,, putting us off until later or morning. That was surprising. Never heard that one. Apparently she was too busy on the computer, possibly given too many duties.

Nice hotel and close to the airport

Stayed in January 2023

The property is getting tired.

I loved that this property was in close proximity to the CHI center.

Stayed in December 2022

No close food or drinks, needs to be freshened up a bit. Temperature in room difficult to regulate. Nice staff, no issues there.

Location is great for airport .good parking.

Stayed in December 2022

The communication between Hotel staff and shuttle driver seemed at times a little uncertain. Also bathroom needed a little updated.

The breakfast was good and always well stocked. I like the location between the airport and downtown. I realize it was a busy weekend for Omaha with the shuttle but they did the best they could and was mostly accommodating to getting us where we needed to go to.

Stayed in December 2022

the heat was off in the room when we arrived and it was very cold in the room. the heater took a long time to warm up and even when set on almost 90° the room didn’t get comfortable until the middle of the night.

it was clean and in a convenient location

Stayed in December 2022

breakfast hours

easy check in, shuttle accommodations to and from the airport

Stayed in December 2022

Wi-Fi didn’t work upstairs in room so my kids and I were not happy. I needed to download more movies for flight so that didn’t happen. Pack and Play they had was broken so baby slept on floor.

close to airport and indoor pool

Stayed in November 2022

Not enough towels

Comfortable and great breakfast

Stayed in November 2022

very dated, broken towel bar, very worn out bathroom

close to the airport and old market

Stayed in November 2022

that they charged my card 3 times for our rooms and charged my card for parking..when my car was not left there for our trip..another member of our group paid to leave their car there while we were gone..their card and my card where charged for the parking..

close to the airport..the evening staff was pleasant and attentive..

Stayed in November 2022

Some cosmetic imperfections in bathroom.

The breakfasts were great! Clean. Staff was friendly.

Stayed in November 2022

convenient

Stayed in August 2022