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  5. Reviews of Spark by Hilton Lancaster Dutch Country

Reviews of Spark by Hilton Lancaster Dutch Country This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2110 East Lincoln Highway, Lancaster, PA 17602, United States of America

#31 of 35 hotels in Lancaster

Guests' Choice

Review Score

Based on 250 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.8

  • Location

    7.5

  • Facilities

    6.2

  • Staff

    7.2

  • Value for money

    6.7

  • Free Wifi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 30, 2024

    5.0
    Too much price for the inconveniences!!
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No ice bucket in the rooms for ice or cups! The people next door sounded Like they where in the room with us! You can hear everything!

    Convenient

    Stayed in April 2024

  • Reviewed: January 1, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    had a roach & cleanliness wasn’t very good.

    Staff was cool.

    Stayed in January 2024

  • Reviewed: November 22, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The room had roaches. My credit card was used to pay someone else's security deposit. Check out process was long trying to sort it out.

    It was ok

    Stayed in November 2023

  • Reviewed: November 20, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were uncomfortable. No ice bucket for ice in room.

    Convenient to area attractions

    Stayed in November 2023

  • Reviewed: November 15, 2023

    5.0
    Comfortable beds but you get what you pay for
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our first room smelled like smoke so they moved us to another room. I was afraid it was going to smell like smoke but luckily it didn’t. The bathroom had dusting of mold.

    The beds were comfortable. You get what you pay for. It wasn’t expensive just under $100. The man that checked us in was very kind and helpful.

    Stayed in November 2023

  • Reviewed: October 19, 2023

    6.0
    The facility was acceptable for the cost but they could have had coffee. Everything was clean.
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There was a cockroach in my bathroom. This was upsetting.

    There was no breakfast or coffee. No coffee was a disappointment. The location was great.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    5.0
    It was ok. But. Couldn’t understand the employees.
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No cups nor towels

    It was clean

    Stayed in September 2023

  • Reviewed: October 16, 2023

    5.0
    Short but disappointing no breakfast
    • Business trip
    • Solo traveler
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was in need renovation

    The bed was very comfortable

    Stayed in October 2023

  • Reviewed: October 16, 2023

    5.0
    Good value for the money.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a picture on the wall with a big chunk of glass broken out of it. Tile grout in the bathroom around the tub was somewhat moldy.

    The bed was comfortable. The guy at the front desk was friendly. The room was clean.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    7.0
    Nice, and Convenient
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night

    Building was clean but needs an upgrade.

    The Location

    Stayed in October 2023

  • Reviewed: October 15, 2023

    7.0
    Typical American motel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. It exceeded my expectations.

    Quite clean, coffee machine. Had rather low expectations given the reviews, but the motel and room are just what you expect of an American motel (in a positive way).

    Stayed in October 2023

  • Reviewed: October 13, 2023

    5.0
    No smiles or social skills
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The manager and staff that were there when we arrived were very unpersonable and lacked customer service skills. It might be a culture thing as they seem to be from Jamaica or Barbados. But they were cold and rude. Both manager and women behind the desk couldn't look up our reservation because my last name was entered first. Instead of being professional and figuring out the error, she questioned our reservation and acted like we did something wrong. Our room then wasn't ready, after I had called to make sure it would be, and was told it would be ready by another employee earlier, that had no problem looking up my reservation. We waited about a half hour in the lobby with no information, as the women at the desk blankly staired at the computer. Strange. I think a smile, communication, and some kindness would have went a long way. The staff seemed to be irritated and annoyed by customers. Their was no happiness in that hotel, just dry expressions and bad attitudes.

    The room was a decent size, yet needed a new bathroom. The toilet was old and ran for a long time, and the sink and bathtub were dingey and needed updating.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    7.0
    It was a good price. I just wanted a quiet , affordable room and it was.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    I don't know

    What breakfast ? I didn't hear or see anything about it

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    For the value, it was a great stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    - Outside lights were not on in the parking lot or building when we arrived around 7pm - wall paper inside lobby and in the room was peeling. - looked like the upkeep of this hotel was not a priority.

    - The value was great for the area. - We were able to book last minute (literally) and apparently just prior to the hotel being fully booked. - Proximity to attractions.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    $100 security deposit was blocked on my card - no clue why, other hotels did not request such a deposit. 3 days after my check-out I called them to release, they said they can not accelerate this. Eventually it was not released for more than a week (!!!) after my check-out! Outrageous!

    Stayed in September 2023

  • Reviewed: October 3, 2023

    5.0
    The stay was okay but we could have had a better stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The property was a bit disappointing and looked tired. The fact that housekeeping did not fix the issue with the one bed was upsetting.

    We spilled something on the one bed and I told the front desk but no one changed the bedding on that bed. It did not look like they had mopped under the bathroom sink in a while. The spa was closed and that was one attraction we wanted to use.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    5.0
    I’ll not go back.
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not a lot

    Out dated

    Stayed in October 2023

  • Reviewed: September 25, 2023

    6.0
    My stay was pleasant however staff needs to pick up on cleanliness.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had an odor possibly from previous smokers, stains on the lamp shades and curtains. The cleaning staff did not check to see if we needed fresh/new towels, cloths, or bedding, they also never came by to empty trash cans. There also wasn’t a phone in the room.

    Check in and out were equally quick and easy.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Line & long time to check in No breakfast available Lobby, hallway & elevator need vacuuming

    Room size

    Stayed in September 2023

  • Reviewed: September 21, 2023

    7.0
    It was okay. I will not stay there agian
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like the sloppy job in the bathroom walls. For example the grout applied on the edge of the sink counter and wall and in the shower walls look sloppy and unprofessional. Adding to that the sink faucet is lose, the bathroom door is peeling off. There is a poor maintenance administration. I have paid the same amount of money in other places with a higher maintenance in facility.

    It was quite. The room was clean. Good parking space. Accessible and close to other places. Slept okay.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night

    WAS NO BREAKFEST

    Stayed in September 2023

  • Reviewed: September 19, 2023

    6.0
    Clean room.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast would have been great.

    No breakfast

    Stayed in September 2023

  • Reviewed: September 18, 2023

    5.0
    It was okay but I would not stay there again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room could have been cleaner. There was a jacket behind the chair in the room and the shower was disgusting.

    Location was acceptable. The room was quiet and comfortable.

    Stayed in September 2023

  • Reviewed: September 14, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    if curtain would close to shut out the outside lights

    Stayed in September 2023

Showing 1 - 25

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