11033 Gateway Boulevard West, El Paso, TX 79935, United States of America
#88 of 99 hotels in El Paso
Guests' ChoiceBased on 861 hotel reviews
6.3Cleanliness
6.7
Comfort
6.8
Location
7.7
Facilities
6.5
Staff
7.4
Value for money
6.8
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Jose
United States of AmericaCleanelines, and damaged doors.
Location and price
Stayed in April 2024
Reviewed: April 21, 2024
Melissa
United States of AmericaI couldn't get a hold of the office as soon as we go into our room. Phone will ring and automatically drop off. I did not know this place would be dingy and sketchy.
Stayed in March 2024
Reviewed: April 14, 2024
Leonor
United States of AmericaThe outside was very dirty and creepy people were screaming walking around in the middle of the night
The bed was very comfortable
Stayed in April 2024
Reviewed: April 12, 2024
Mark
United States of AmericaVery poor breakfast. Eggs, cereal, waffle maker, but no syrup, and toast that was it. The guests had to start their own coffee maker, and not very good coffee at that. Very limited supplies, no napkins, no sweetener Poor lighting in the room. The only main room lights were the bedside lights, nothing else.
Easy to find. Kind of run down but very clean in the room. No road noise and the other guests were very quiet.
Stayed in April 2024
Reviewed: April 10, 2024
Karina
RomaniaThe accommodation is below expectations. Bad smell outside. Dirty rooms, dirty bathroom. I do not recommend!
Stayed in April 2024
Reviewed: April 1, 2024
Olivia
United States of AmericaDidn’t have soap in the room.
Breakfast was great.
Stayed in March 2024
Reviewed: March 27, 2024
Jayne
United KingdomRoom door had gaps underneath and around one side Breakfast was very poor! no coffee machine or drinks machine working. You get what you pay for I guess.
Easy location off the I 10 Plenty of parking Cheap
Stayed in March 2024
Reviewed: March 19, 2024
Holmes
United States of AmericaThe room was fairly barren. Everyday both the tv login and the keycard locked us out and we had to reset it daily.
Right next to the highway; easy access to other locations
Stayed in March 2024
Reviewed: March 19, 2024
Aguirre
MexicoBreakfast ended too early, at 9 am? I couldn't enjoy it during my stay.
The room was tidy, clean and it had everything I needed (the microwave and fridge were so helpful).
Stayed in March 2024
Reviewed: March 18, 2024
Carbajal
United States of AmericaNoisy fridge
Softness of the bed and darkness to the light
Stayed in March 2024
Reviewed: February 27, 2024
Steffyemma
United States of AmericaFirst room we got was dirty and occupied. Second didn't even have a TV remote.
The location
Stayed in February 2024
Reviewed: January 25, 2024
Erica
United States of AmericaTv was not working
Clean and great staff
Stayed in January 2024
Reviewed: January 22, 2024
Miguel
MexicoConvenient location
Stayed in January 2024
Reviewed: January 16, 2024
Jennifer
United States of AmericaTv broken. No one answered front desks phone after calling many times. Dirty.
Stayed in January 2024
Reviewed: January 16, 2024
Ramon
United States of AmericaOld building
Comfortable bed
Stayed in January 2024
Reviewed: January 15, 2024
Maria
United States of AmericaRoom was not clean, specially floors and bathroom
Good location Good price
Stayed in January 2024
Reviewed: January 8, 2024
Connie
United States of AmericaThe room needed repairs.
Not a lot of supplies, lights didn’t work. First batch of coffee was cold, staff didn’t keep up with coffee during breakfast, so I had to go to gas station on my way out to pick up coffee
Stayed in January 2024
Reviewed: January 4, 2024
Simone
United States of AmericaShower discoloration stains not removed Door handle had been broken and not totally fixed looked like a previous break in but locked inside
Front desk & breakfast
Stayed in December 2023
Reviewed: December 31, 2023
Hoddy
United States of AmericaNeeds work outside. Trash and leaves need to be swept up, walkways were stained and dirty and should be steam cleaned and painted, doormats were dirty and worn.
Breakfast was great. Our room was clean.
Stayed in December 2023
Reviewed: December 17, 2023
Sally
United States of AmericaThe hotel room since check-in day was dirty very dirty, floors, microwave, hairs on bed and floors animal and human... Called front desk they never addressed the issue.. Got locked out our second day there Rooms were paid had to go into office to reset keys.. Coffee maker wasn't working
Location and convenience to Hospital Del Sol Medical..
Stayed in December 2023
Reviewed: December 3, 2023
Esquivel
MexicoVery noisy all night.
Close to the main stores. Decent breakfast
Stayed in November 2023
Reviewed: November 26, 2023
Adriana
United States of AmericaNo room service
Location
Stayed in November 2023
Reviewed: November 3, 2023
Fabian
United States of AmericaNothing
Everything is good
Stayed in October 2023
Reviewed: November 2, 2023
Olivas
United States of AmericaSheets were dirty
Breakfast and location . Perfect for just driving through like me
Stayed in November 2023
Brno, Czech Republic
Pamporovo, Bulgaria
Talavera de la Reina, Spain
Florence, Italy
Miskolctapolca, Hungary
Jablonec nad Nisou, Czech Republic
Rome, Italy
Mahirāvani, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content