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  5. Reviews of Hampton Inn by Hilton Augusta Fort Eisenhower

Reviews of Hampton Inn by Hilton Augusta Fort Eisenhower This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2171 Gordon Highway, Augusta, GA 30909, United States of America

#17 of 80 hotels in Augusta

Guests' Choice

Review Score

Based on 124 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    9.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    AC was not working properly, and the towel was not working properly.

    Serve was great.

    Stayed in April 2024

  • Reviewed: October 12, 2023

    9.0
    Enjoyed my stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Nothing to tell

    It was all good

    Stayed in September 2023

  • Reviewed: September 27, 2023

    8.0
    Best staff ever in Augusta.
    • Leisure trip
    • Solo traveler
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I needed a handicap accessible room, the bathroom was large but trying to get in the tub to take a shower was horrible and the water temperature was luke water at best...,

    Your Staff is top notch..Chyna the perfect hostess, she was friendly and professional, helpful and thoughtful. Your housekeeper staff ( so sorry I don't remember their names) quickly took care of my situation with my bed linens and I truly appreciated the help and the " it's my pleasure,and apologize for the mishap" attitude, they're the best can thank them enough.

    Stayed in September 2023

  • Reviewed: August 17, 2023

    8.0
    Our stay at the Hampton Inn was very satisfactory, specially with the front desk hospitality
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Although the the breakfast was complementary, the hot breakfast items in the menu could be better. The potatoes were uncooked and the hot meat (some type of hot dog) could be replaced for a more appealing meat breakfast.

    The two employees at the front desk that were working the night of our arrival (evening of August 12th early morning/ August 13th were Excellent!! They offered us a very warm welcome that evening and went out of their way assisting us with our reservation that was not booked correctly. Employees like the two working at the front desk that evening made our stay at the Hampton Inn much better.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    7.0
    nice hotel, but I wouldn’t stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the pool was closed in the middle of summer, there was no shampoo or conditioner in the bottles in the shower, and there was a $100 incidental charge although I didn’t see anything on the property that I could purchase.

    it was in a good location easy to get back on the highway

    Stayed in July 2023

  • Reviewed: June 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The back parking lot had pools of flowing water and so it had a lot of knats back there . The water looked dirty, like sewage water.

    Clean bedrooms, beds very very comfortable

    Stayed in June 2023

  • Reviewed: February 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly staff, clean facility. Awesome breakfast

    Stayed in February 2023

  • Reviewed: February 6, 2023

    9.0
    My stay was great and would stay again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Needs some upgrades, such windows covering and lighting for a more brightness than darkness which is depressing when stay over 4 or more days.

    breakfast Greak

    Stayed in February 2023

  • Reviewed: November 29, 2022

    8.0
    It was great
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    it was quite and the location

    Stayed in November 2022

  • Reviewed: November 23, 2022

    9.0
    excellent!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    nothing! I would highly recommend this property.

    staff was friendly, the breakfast was great, and the rooms were clean and comfortable.

    Stayed in November 2022

  • Reviewed: November 7, 2022

    8.0
    great location for my needs, and loved the grits for breakfast!!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    mattresses

    location, and grits for breakfast!!!

    Stayed in November 2022

  • Reviewed: September 27, 2022

    9.0
    if you’re in Augusta, stay here you will not be disappointed.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the hot tub was closed

    It was really clean and really quiet. one of the best hotel stays we have ever had.

    Stayed in September 2022

  • Reviewed: August 28, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No restaurant close by and it seemed far away from anything.

    It was ok.

    Stayed in August 2022

  • Reviewed: July 12, 2022

    8.0
    It was ok but for the cost I would pick a different hotel on the next visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The pool was not open and it was 4th of July weekend. The breakfast was not up to par for the hotel chain, very little to choose from.

    The staff was very friendly and the hotel in general was clean.

    Stayed in July 2022

  • Reviewed: June 30, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was delicious

    The staff was very helpful and friendly.

    Stayed in June 2022

  • Reviewed: March 20, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The noice from the maintenance room

    The cleanliness of the rooms..The staff was very nice!!

    Stayed in March 2022

  • Reviewed: March 7, 2022

    9.0
    Great for shopping at Augusta Mall
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Felt like it could use a little updating.

    Friendly staff, clean, decent breakfast considering Covid.

    Stayed in December 2021

  • Reviewed: February 21, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast area was good. Didn't used wi-fi. Room was clean and fresh.

    Stayed in February 2022

  • Reviewed: January 7, 2022

    7.0
    My room was good, clean but staff was not attentive. dont think I would stay at this location again.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    The people at the desk weren't professional. The weekend I was there, there were national guard there for some training and the desk people were interacting with some of them, in a chatty familiar laughing way. They were sitting in the lobby around the desk just having conversations like friends do. Some of the men who should have been at the desk were in the lobby and dressed with just tee shirts and not professional. They were on their phones and I had to ask them if they worked there there because they seemed more like someone who had a room there and just hanging out in the lobby watching TV. I don't expect that they have to be at the desk all the time, but other hotels if they are not at the desk, they usually are in a room behind the desk and come out when you are there. I don't expect for them to be in the lobby on their phones or watching TV. They didn't seem very attentive to their people staying there.

    The room was good. Adequate size, clean but a little outdated.

    Stayed in December 2021

  • Reviewed: July 24, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The vending. They didn’t except credit cards

    You need a grocery in the lobby. Vending was a total inconvenience

    Stayed in June 2021

  • Reviewed: June 1, 2021

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely nothing

    It’s kept ice and clean. Staff members are excellent!

    Stayed in June 2021

  • Reviewed: May 31, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It's better to book with them directly. I had to wait 1hr to get settled in the hotel because they had no record the payment was submitted.

    The staff was very nice . The room was clean

    Stayed in May 2021

  • Reviewed: April 11, 2024

    10
    I enjoyed the clean room
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff was nice

    Stayed in March 2024

  • Reviewed: March 29, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean, friendly staff and just an all around good experience when traveling.

    Stayed in March 2024

Showing 1 - 25

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