Bath room sink in not working properly, when i opened the tab the water is running to a corner.

Staff are friendly and very helpful. The waiting are has to be more better looking.

Stayed in May 2024

The room could use a new carpet, and the shower a new shower head. The elevator was very noisy.

The location is perfect, the staff is very friendly and the prices are affordable. New towels and bed sheets was supplied without problems upon request.

Stayed in May 2024

The room was very small with barely enough room for two adults to manoeuvre and store the contents of our carry on luggage. In addition, there were quite a few basic things that really let the experience down, easy things that could be so easily fixed or upgraded to give a higher level of comfort. For example, although we could have asked for more towels, the towels that we were given were tiny! We're not overweight people, and the towels did not fit around us. Such a basic thing. The window curtains/blinds did not close, so we had to put bags and other items at the window to give us privacy and make sure it wasn't too light in the mornings. Probably the most annoying thing was that the room had light sensors that we couldn't switch off, so any amount of moving around in the night made the main lights come on, which would wake us both up. We could only find 3 power outlets in the room, 2 hidden in difficult to reach places behind the bed, which made changing devices difficult, and the other outlet was almost completely impossible to get to, behind the main desk/furniture. The hallway sometimes smelled of weed.

The man working at reception when we arrived was very pleasant and helpful. The bed was comfortable.

Stayed in May 2024

Needs renovation

The location in amazing, bed was comfortable

Stayed in May 2024

Could be a little cleaner

Location is awesome

Stayed in April 2024

No coffee or tea in your room. They ran out of coffee in the lobby, they did find 3 pods for us. Tv couldn't work. Had them to our room several times.

Staff very friendly and tried to help. Location pretty good but not as good as we hoped.

Stayed in May 2024

In general it is a terrible place: extremely dirty and falling apart. Don’t believe the pictures.

Amazing manager, great support. If she could be an owner of the hotel she’d make it work. Or she should just switch places.

Stayed in May 2024

Cockroaches, tiny room, appalling lighting.

Stayed in May 2024

dirty and uncomfortable

location

Stayed in May 2024

Tired and grubby. Not very clean.

Friendly staff, location good & good shower.

Stayed in May 2024

The entry waiting area was run down and the tea coffee station being used as a storage area. Towles are very worn and had stains on them. Bathroom exhaust fan extremely loud. Room has had some sort of ceiling leak and paint repair very bad. one of our rooms had ants in the bathroom and in the bed.

booked 3 rooms - all had comfortable beds.

Stayed in May 2024

Lift was broken for first 2 days of trip which was annoying to drag luggage up 15 floors. Little bit annoying that room isn’t cleaned daily not an issue just means that toiletries ran out

Location is great and room is a great size with fridge in room Felt very safe in the area walking around at all hours and from all directions

Stayed in March 2024

I thought the street was kind of dark the evening of my arrival plus I didn't see a hotel sign, the entrance was obscured by a black metal grill. The street looked like an alley because of the construction equipment on the street. Upon entering the room on the 4th floor, the lights didn't work. It turns out the motion sensor light switch was damaged. The bed was kind of lumpy and worn out. The room was expensive in an expensive city.

The location was good in terms of distance from Amtrak. I tried to walk the 6 blocks but my phone Google maps kept showing me in a different location, otherwise it was an easy walk back to Amtrak the following morning. The room was adequate and the bathroom was in very good shape, bright and clean.

Stayed in April 2024

Room was damp. Several of the staff not being helpful to make a room change or giving false information to get rid of us. Day 3: Ants everywhere - even in the bed sheets and in our clothes. They offered us a 100$ refund for the 3 horrible days we already went through and then finally let us change the room so we could spend the remaining 5 days in another dirty room but in peace at least. Guess we were very unlucky. This was such a bad experience.

Good location

Stayed in April 2024

They did not provide an adapter or extension to charge my phone.

Easy to find. Welcoming staff. Clean property

Stayed in February 2024

Wear and tear on furniture and decor. One lamp by one side of the bed, small tv, no Netflix. Plenty of plugs but no usb ports.

Firm bed, clean sheets and towels, clean bathroom, toiletries, clean room, fridge, tv with Showtime and cable. Near subway

Stayed in April 2024

No kettle

Stayed in April 2024

Tiny room. No fridge. No lamps. The TV remote didn’t work. And the property has NO ice machine.

The location was great. Very close to everything.

Stayed in April 2024

Not clean, it’s old and no space to move. Washrooms are old and the corridors are loud

Price

Stayed in April 2024

The hotel's location in New York was undoubtedly convenient, allowing easy access to key attractions. However, our stay was marred by several issues. The room, although cozy, was incredibly small, and the bathroom suffered from a persistent leak whenever we showered. Additionally, I was disappointed to discover that there was a charge of $10 per bag to store luggage at the reception after checkout, which seemed excessive. The air conditioning unit in the room was noisy, disrupting our sleep at times. On a positive note, despite the room's size, the bed was surprisingly spacious and comfortable. Overall, while the hotel's location is a definite plus, the small room size, bathroom issues, luggage storage fee, and noisy air conditioning detracted from the overall experience.

Location

Stayed in April 2024

Close to most of the touristy spots in the city

Stayed in April 2024

Cleaning only for demand. First day we had towels with hairs. Hotel needs some refreshement and more attention to clean.

Very good location. Comfortable beds.

Stayed in April 2024

Such a shame that there was so much potential but it had not been optimised. It was unloved, dated and in some cases unsafe I e electric sockets not secure. For some strange reason there was a microwave but no kettle. Safe inoperable.

Staff and location. The pluses stop there

Stayed in April 2024

No smoking policy should affect Marijuana as well. The whole hotel stunk of it and we had 4 kids with us. Difficult to get bags down as the lift didn't fit much and there were stairs. Elevator slow as hell. Our shower flooded the bathroom and the handle fell off the shower.

Free coffee in the am. Close to train stations

Stayed in April 2024