442 West 36th Street, Hudson Yards, New York, NY 10018, United States of America
#410 of 418 hotels in New York
Guests' ChoiceBased on 1052 hotel reviews
5.5Cleanliness
5.7
Comfort
5.8
Location
7.8
Facilities
5.5
Staff
7.0
Value for money
5.9
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 21, 2024
Alise
NorwayThe room could use a new carpet, and the shower a new shower head. The elevator was very noisy.
The location is perfect, the staff is very friendly and the prices are affordable. New towels and bed sheets was supplied without problems upon request.
Stayed in May 2024
Reviewed: May 20, 2024
Samantha
United KingdomThe room was very small with barely enough room for two adults to manoeuvre and store the contents of our carry on luggage. In addition, there were quite a few basic things that really let the experience down, easy things that could be so easily fixed or upgraded to give a higher level of comfort. For example, although we could have asked for more towels, the towels that we were given were tiny! We're not overweight people, and the towels did not fit around us. Such a basic thing. The window curtains/blinds did not close, so we had to put bags and other items at the window to give us privacy and make sure it wasn't too light in the mornings. Probably the most annoying thing was that the room had light sensors that we couldn't switch off, so any amount of moving around in the night made the main lights come on, which would wake us both up. We could only find 3 power outlets in the room, 2 hidden in difficult to reach places behind the bed, which made changing devices difficult, and the other outlet was almost completely impossible to get to, behind the main desk/furniture. The hallway sometimes smelled of weed.
The man working at reception when we arrived was very pleasant and helpful. The bed was comfortable.
Stayed in May 2024
Reviewed: May 17, 2024
Or
IsraelNeeds renovation
The location in amazing, bed was comfortable
Stayed in May 2024
Reviewed: May 16, 2024
Marco
BrazilCould be a little cleaner
Location is awesome
Stayed in April 2024
Reviewed: May 16, 2024
Helen
AustraliaNo coffee or tea in your room. They ran out of coffee in the lobby, they did find 3 pods for us. Tv couldn't work. Had them to our room several times.
Staff very friendly and tried to help. Location pretty good but not as good as we hoped.
Stayed in May 2024
Reviewed: May 14, 2024
Olesia
BelgiumIn general it is a terrible place: extremely dirty and falling apart. Don’t believe the pictures.
Amazing manager, great support. If she could be an owner of the hotel she’d make it work. Or she should just switch places.
Stayed in May 2024
Reviewed: May 12, 2024
James
AustraliaCockroaches, tiny room, appalling lighting.
Stayed in May 2024
Reviewed: May 11, 2024
Maurizio
Italydirty and uncomfortable
location
Stayed in May 2024
Reviewed: May 11, 2024
Peta
United KingdomTired and grubby. Not very clean.
Friendly staff, location good & good shower.
Stayed in May 2024
Reviewed: May 7, 2024
Amanda
United States of AmericaThe entry waiting area was run down and the tea coffee station being used as a storage area. Towles are very worn and had stains on them. Bathroom exhaust fan extremely loud. Room has had some sort of ceiling leak and paint repair very bad. one of our rooms had ants in the bathroom and in the bed.
booked 3 rooms - all had comfortable beds.
Stayed in May 2024
Reviewed: April 29, 2024
Robyn
United KingdomLift was broken for first 2 days of trip which was annoying to drag luggage up 15 floors. Little bit annoying that room isn’t cleaned daily not an issue just means that toiletries ran out
Location is great and room is a great size with fridge in room Felt very safe in the area walking around at all hours and from all directions
Stayed in March 2024
Reviewed: April 28, 2024
Armando
United States of AmericaI thought the street was kind of dark the evening of my arrival plus I didn't see a hotel sign, the entrance was obscured by a black metal grill. The street looked like an alley because of the construction equipment on the street. Upon entering the room on the 4th floor, the lights didn't work. It turns out the motion sensor light switch was damaged. The bed was kind of lumpy and worn out. The room was expensive in an expensive city.
The location was good in terms of distance from Amtrak. I tried to walk the 6 blocks but my phone Google maps kept showing me in a different location, otherwise it was an easy walk back to Amtrak the following morning. The room was adequate and the bathroom was in very good shape, bright and clean.
Stayed in April 2024
Reviewed: April 26, 2024
David
GermanyRoom was damp. Several of the staff not being helpful to make a room change or giving false information to get rid of us. Day 3: Ants everywhere - even in the bed sheets and in our clothes. They offered us a 100$ refund for the 3 horrible days we already went through and then finally let us change the room so we could spend the remaining 5 days in another dirty room but in peace at least. Guess we were very unlucky. This was such a bad experience.
Good location
Stayed in April 2024
Reviewed: April 25, 2024
Natasha
United KingdomThey did not provide an adapter or extension to charge my phone.
Easy to find. Welcoming staff. Clean property
Stayed in February 2024
Reviewed: April 20, 2024
Belen
United States of AmericaWear and tear on furniture and decor. One lamp by one side of the bed, small tv, no Netflix. Plenty of plugs but no usb ports.
Firm bed, clean sheets and towels, clean bathroom, toiletries, clean room, fridge, tv with Showtime and cable. Near subway
Stayed in April 2024
Reviewed: April 17, 2024
Tracey
United KingdomNo kettle
Stayed in April 2024
Reviewed: April 16, 2024
Tami
United States of AmericaTiny room. No fridge. No lamps. The TV remote didn’t work. And the property has NO ice machine.
The location was great. Very close to everything.
Stayed in April 2024
Reviewed: April 14, 2024
Minoli
CanadaNot clean, it’s old and no space to move. Washrooms are old and the corridors are loud
Price
Stayed in April 2024
Reviewed: April 14, 2024
Avinache
United KingdomThe hotel's location in New York was undoubtedly convenient, allowing easy access to key attractions. However, our stay was marred by several issues. The room, although cozy, was incredibly small, and the bathroom suffered from a persistent leak whenever we showered. Additionally, I was disappointed to discover that there was a charge of $10 per bag to store luggage at the reception after checkout, which seemed excessive. The air conditioning unit in the room was noisy, disrupting our sleep at times. On a positive note, despite the room's size, the bed was surprisingly spacious and comfortable. Overall, while the hotel's location is a definite plus, the small room size, bathroom issues, luggage storage fee, and noisy air conditioning detracted from the overall experience.
Location
Stayed in April 2024
Reviewed: April 12, 2024
Girija
CanadaClose to most of the touristy spots in the city
Stayed in April 2024
Reviewed: April 12, 2024
Paulina
PolandCleaning only for demand. First day we had towels with hairs. Hotel needs some refreshement and more attention to clean.
Very good location. Comfortable beds.
Stayed in April 2024
Reviewed: April 11, 2024
Louise
CyprusSuch a shame that there was so much potential but it had not been optimised. It was unloved, dated and in some cases unsafe I e electric sockets not secure. For some strange reason there was a microwave but no kettle. Safe inoperable.
Staff and location. The pluses stop there
Stayed in April 2024
Reviewed: April 11, 2024
Jessica
United States of AmericaNo smoking policy should affect Marijuana as well. The whole hotel stunk of it and we had 4 kids with us. Difficult to get bags down as the lift didn't fit much and there were stairs. Elevator slow as hell. Our shower flooded the bathroom and the handle fell off the shower.
Free coffee in the am. Close to train stations
Stayed in April 2024
Reviewed: April 11, 2024
Luisgenaro
CanadaThe entrance doesn't look like a hotel, with bars and garbage bins outside, just that part of the street is dark.
The Hotel has great location, the entrance does not do the hotel justice, because it is full of things outside, but going down the stairs and entering the hotel everything is different.
Stayed in April 2024
Saint-Gilles-les-Bains, Reunion
Toyama, Japan
Marrakesh, Morocco
Labin, Croatia
Bowen, Australia
Hovborg, Denmark
Lviv, Ukraine
Sydney, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content