10220 North Metro Parkway East , North Mountain, Phoenix, AZ 85051, United States of America
#78 of 129 hotels in Phoenix
Guests' ChoiceBased on 350 hotel reviews
7.6Cleanliness
8.2
Comfort
8.2
Location
7.8
Facilities
7.9
Staff
8.6
Value for money
7.5
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 7, 2024
Himanshu
United States of AmericaCleaning service was bad. They didn’t change or took bad shower towel and also they didn’t put body wash not single day not cleaning room properly I have to go front desk to get towel and body wash everyday
Property was good
Stayed in May 2024
Reviewed: April 1, 2024
Gina
United States of AmericaJust a little older than other locations I’ve been to but it was clean. They should remove the wall texture and the popcorn ceilings to upgrade it it kinda felt like if I wasn’t in a double tree.the pool was also not filled.
It was clean, the staff was nice. The gym was also nice.
Stayed in March 2024
Reviewed: March 26, 2024
Janelle
United States of AmericaDidn’t help that the mirror in our room was not bolted on the wall in our room fell twice once on me once on my puppy. Also it’s a big hotel and only one elevator for the whole building
Staff was extremely helpful and kind. Hotel is in a great location convenient for places to eat and go to for activities. Pet friendly! Safe.
Stayed in March 2024
Reviewed: March 7, 2024
Mary
United States of AmericaNeed some maintenance done.
Breakfast was very good.
Stayed in March 2024
Reviewed: March 2, 2024
Madeline
United States of AmericaNo outlet for usb to charge phones
Location
Stayed in February 2024
Reviewed: February 16, 2024
Elizabeth
United States of AmericaHad to call maintenance to adjust heating. No microwave in room. No cups for coffee.
Breakfast buffet had alot of options. Beds were comfy.
Stayed in February 2024
Reviewed: January 26, 2024
Perry
United States of AmericaClose to restaurants.
Stayed in January 2024
Reviewed: January 10, 2024
Jennifer
United States of Americapool not working
staff was great
Stayed in December 2023
Reviewed: January 8, 2024
Sarah
United States of AmericaI wish the rooms had a microwave.
The staff was amazing, friendly and helpful! Anything we needed was taken care of quickly.
Stayed in January 2024
Reviewed: November 18, 2023
Jobe
United States of AmericaThe rooms are getting older and could use some refurbishing......
Excellent breakfast; good staff; it is possibly the quietest room of any-----no con stand running of AC or heating......someone did a good job of designing the rooms so nice and quiet.
Stayed in November 2023
Reviewed: November 13, 2023
Anthony
United States of AmericaWay too expensive. 3 nights $900. That’s crazy. Id go somewhere else
Stayed in November 2023
Reviewed: November 6, 2023
Cheryl
United States of AmericaThe pancakes had a weird taste and texture, was under cooked as well
Stayed in November 2023
Reviewed: October 27, 2023
Chona
United States of AmericaThe pool was closed
Good housekeeping
Stayed in October 2023
Reviewed: October 25, 2023
Sheri
United States of AmericaI didn’t have anything I didn’t like
Staff was very helpful and friendly. The breakfast was fantastic and conveniently located on property
Stayed in October 2023
Reviewed: October 24, 2023
Angela
United States of AmericaThe closet was small
Staff was wonderful. They provided a microwave for me. Cookies were awesome
Stayed in October 2023
Reviewed: October 23, 2023
Diane
United States of AmericaFree breakfast. Didn’t know I had choice between between buffet or order from menu.
Good. Costly
Stayed in October 2023
Reviewed: September 25, 2023
Yuridia
United States of AmericaPillows weren’t great, older hotel, rooms are on the smaller side and has a weird smell.
The shower has great water pressure. Clean and friendly staff.
Stayed in September 2023
Reviewed: September 6, 2023
Eduardo
United States of AmericaWall outlets not holding plugs..two lamps didn't work
Access to freeway
Stayed in September 2023
Reviewed: September 5, 2023
James
United States of AmericaMy wife thought our dinner had a little too much salt in the pinto beans, but otherwise everything was ok.
We didn't eat breakfast at the hotel. We did like it a lot, and will seriously consider staying there again if we return to Phoenix for any reason.
Stayed in September 2023
Reviewed: August 26, 2023
Chris
United KingdomLocation is great after an eleven-hour flight into Sky Harbor - easy to get to, plenty of parking, staff are friendly on arrival. Rooms were spacious - we requested interconnecting rooms and front-desk staff sorted this out for us - and the beds very comfortable. Only stayed a single night, but the pool was lovely and had families in up until the closure time. Breakfast was very good: a wide range of choice meant our party of five could each have the exact breakfast they wanted!
Stayed in July 2023
Reviewed: July 31, 2023
Brenda
United States of AmericaNo microwave
Location
Stayed in July 2023
Reviewed: July 24, 2023
Anya
United States of AmericaThe first stay, the bathroom sink drained very slowly. On my second stay, the shower seemed to have a brief back up, and smelled a little like sewer.
Staff is always very friendly and helpful.
Stayed in June 2023
Reviewed: July 21, 2023
Winger
United States of AmericaOutdated rooms uncomfortable mattress
Great location for what we were there. Many food and shops close by.
Stayed in July 2023
Reviewed: July 11, 2023
Lori
United States of AmericaThe AC was very loud.
The shower
Stayed in July 2023
Saint Malo, France
Sion, Switzerland
Arques, France
Emerald Beach, Australia
Padova, Italy
Kyoto, Japan
Uttoxeter, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content