8800 Euclid Avenue, Cleveland, OH 44106, United States of America
#35 of 73 hotels in Cleveland
Guests' ChoiceBased on 257 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.9
Value for money
7.6
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Phillip
United States of AmericaDouble beds instead of queen beds makes 2 people on one bed(even when one is a 3yr old) makes it very hard to get sleep. The lack of a fitted sheet on the mattress was also problematic as it was very loose and needed to be fixed in the middle of the night.
The suite was nice. Staff was friendly. Food was very good for a very fair price.
Stayed in April 2024
Reviewed: April 13, 2024
Mysv
United States of AmericaThe facilities seemed a bit old. I was surprised that card access was not required in the elevator. That made me question safety a bit but we did not have any safety concerns.
The hotel was clean and comfortable. The staff were friendly and helpful. There was a nice restaurant and bar. The valet made parking very easy.
Stayed in April 2024
Reviewed: April 5, 2024
Tiffany
United States of AmericaOne of my kids has food allergies and although there were other options to order from on the menu, it was a waste of one of the complimentary tickets. It was expensive for toast, potatoes, and sausage.
We liked the room and breakfast options.
Stayed in March 2024
Reviewed: March 1, 2024
Robert
United States of AmericaI wish there had been more food choices close to the hotel
The room was nice
Stayed in February 2024
Reviewed: November 13, 2023
Mark
United States of AmericaWish there were more eating choices.
Stayed in November 2023
Reviewed: October 27, 2023
Brian
CanadaOur stay was cut short due to illness. We stayed 2 days but paid for 4. I thought a refund would have applied
Stayed in October 2023
Reviewed: October 19, 2023
Jamie
United States of AmericaI did not realize that this was a different branch of the Intercontinental Hotel so I showed up to the wrong location which was a bit disappointing because if I’m being honest, the other location is much much nicer. You are required to Dale because there is no street parking. The charge was $24. once in the room, I kid you not it was 95° in there. They did not have a functioning air conditioner at the time so we had to prop open the windows. They were very tiny, and I do not realistically think you could fit two people comfortably into them.
I rented this room for girls night out/party. I love the fact that we had a kitchenette and sofa separate from the sleeping area. It felt private.
Stayed in October 2023
Reviewed: October 3, 2023
Amanda
United States of Americanot too much to do around the location of the hotel. the price was a bit steep but the room and accommodations were great.
location was okay, about 15 minutes from downtown. however i would stay again since it was easy to make it into the city.
Stayed in September 2023
Reviewed: September 11, 2023
Sangeeta
United States of AmericaPrice
I paid for the breakfast which was good. Rate was too high for what it was
Stayed in September 2023
Reviewed: August 31, 2023
Heather
United States of AmericaStains on furniture, not vacuumed under beds (popcorn and kernels), broken cupboard handle
Proximity to clinic and availability of shuttle
Stayed in August 2023
Reviewed: August 9, 2023
Arville
United States of AmericaConvenient
Stayed in May 2023
Reviewed: July 12, 2023
Mark
United States of AmericaThe recliner was wore out 10 years ago
The room setup
Stayed in July 2023
Reviewed: June 27, 2023
Sophia
Hong KongWill recommend it to friends
Location is very good
Stayed in June 2023
Reviewed: June 13, 2023
Baker
United States of AmericaSpacious
Stayed in June 2023
Reviewed: April 28, 2023
Nancy
United States of AmericaI didn’t like valet parking, paying for parking and waiting for our vehicle to be brought up.
The location was right for us. We had an appointment at the Cleveland Clinic.
Stayed in April 2023
Reviewed: February 20, 2023
Anika
United States of AmericaYou can not control the temperature in your room. The staff stated that in the summer only the air is on and in the winter only the heat is on. You do have a thermostat in your room, but it can't control the heat, because the hotel is so old.
The room was large and it had a little kitchenette.
Stayed in January 2023
Reviewed: February 1, 2023
Cathy
United States of Americabreakfast included very difficult to get refunded. door key didn’t work
convenient
Stayed in January 2023
Reviewed: January 31, 2023
Aracich
United States of AmericaRestaurant high priced and not very good. No parking unless you pay for Valet. Did not say where to park if there was a place when I asked.
The location was great and Staff is friendly. The facility is clean. Beds comfortable.
Stayed in January 2023
Reviewed: January 7, 2023
Barbara
United States of AmericaRoom was a little warm, couldn't get it cooler, couldn't figure how to get a guide on the TV, sofa bed very uncomfortable,would have preferred price match on both nights, didn't care for $24 per night valet park at hotel, when opened sofa bed crumbs and a pencil under sofa, housekeeping didn't make our bed.
The staff helped with a price match 1 of our 2 nights, gave us a room with a walk in shower for my handicapped father, brought us a shower chair and bedding for sofa sleeper. Suite had a nice kitchen area and comfortable king sized bed. Location and shuttle to Cleveland Clinic were great.
Stayed in January 2023
Reviewed: December 5, 2022
Steven
United States of Americathe facility was a little dated
the staff was exceptional
Stayed in December 2022
Reviewed: October 19, 2022
Lisa
United States of AmericaThe room was very hot
close to Cleveland Clinic
Stayed in October 2022
Reviewed: September 19, 2022
Chris
United States of AmericaWalking distance to Cleveland Clinic which was nice.
Stayed in September 2022
Reviewed: September 16, 2022
Michael
United States of AmericaHotel is dated. Rooms are spacious, but show their age. Even with the scratches and dents, I would happily stay there again.
I had dinner there for 3 nights and each meal was very good. Having an all suite hotel was perfect for our needs. Very convenient to the Cleveland Clinic.
Stayed in September 2022
Reviewed: September 2, 2022
Heather
United States of AmericaEvery time it rained--TV lost signal, and it rained three out of four nights.
Suite style was comfortable, , restaurant staff/food wonderful
Stayed in September 2022
Galway, Ireland
Risoul, France
Krimml, Austria
Sorrento, Italy
Rome, Italy
Rua De Francos, Spain
Tai'an, China
Datong, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content