411 William Street, Downtown Key West, Key West, FL 33040, United States of America
#7 of 51 hotels in Key West
Guests' ChoiceBased on 443 hotel reviews
9.2Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.2
Staff
9.5
Value for money
8.6
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Williams
United States of AmericaNo complaints
The grounds were pristine and very relaxing. Like a small tropical jungle. The room was on the 2nd floor(room 5) with huge balcony that overlooked a not so busy street which was perfect for my morning coffee
Stayed in May 2024
Reviewed: May 6, 2024
Deanna
United States of AmericaUnfortunately, the room we stayed in the bed was very uncomfortable and the window unit AC didn’t cool down the bedroom area and there’s no fan and it was warm
Great location great vibe love the pool.
Stayed in May 2024
Reviewed: May 3, 2024
Courtney
CanadaNothing to report.
Its location, old world charm and cleanliness. It was peaceful and the attention to detail was impressive. Alina is professional, friendly and accommodating. We were very well taken care of.
Stayed in May 2024
Reviewed: April 27, 2024
Tammy
United States of AmericaNothing not to like. Check in was easy. All staff were professional and efficient. The location was great. Facilities were amazing. Do not hesitate to book!
Loved everything! Great location. Close to everything and very walkable yet just far enough away to be secluded and private. Having a suite was great. So nice to have room to spread out and kitchen facilities! Also, having a pool was great for relaxing after a long day of walking!
Stayed in April 2024
Reviewed: April 21, 2024
Elana
United States of AmericaThe pool was not clean.
Excellent location. The day staff during the week was very nice and helpful. Cute little “apartments” to stay in. Had laundry available to residents (although you need quarters!)
Stayed in April 2024
Reviewed: April 20, 2024
Lauren
United States of AmericaGorgeous gardens and a great pool! A tropical oasis!
Stayed in April 2024
Reviewed: April 15, 2024
Alison
United States of AmericaLocation fantastic walking distance to everything key has to offer, felt like you was staying in a secluded tree house quiet
Stayed in April 2024
Reviewed: April 14, 2024
Brienne
United States of AmericaNA
Great location, clean, friendly and helpful staff.
Stayed in April 2024
Reviewed: April 4, 2024
Courtney
United States of AmericaOne of my favorite properties in KW. The grounds and rooms are excellent
Stayed in April 2024
Reviewed: April 3, 2024
Brigitte
United States of AmericaThe ceiling fan in the bedroom wasn't working properly. It was a little warm sleeping. Had to ask for a box fan.
Nice property. The location was great. Grounds are well maintained. We stayed at the Cigar house. Will go back again.
Stayed in April 2024
Reviewed: April 1, 2024
Bruce
United States of AmericaNo issues
I liked the old original style, the way the center area is hidden away from the streets.
Stayed in March 2024
Reviewed: March 31, 2024
Erin
United States of AmericaI can't think of anything I'd change.
This was our first trip to Key West... and it didn't disappoint!! And that's mostly because we had a great start at the Island City House Hotel!! The buildings are gorgeous architecture. They've really tried to preserve the old world charm while updating for modern tastes. We stayed in the 2 bedroom suite with my sister and her new husband. The living/dining room was plenty large for us to sit and hang... and we didn't need it, but the couch was a pull out to accommodate 2 more people. The kitchen was fully stocked and usable with a microwave, stove, refrigerator, sink. They offer complimentary coffee, water, snacks, and stock daily. The bathroom was so cute and well decorated. The water pressure was quite good!! I'm not used to that on an island. The bedrooms were nice. A bit smaller but we don't need a lot of room. There are tvs in both bedrooms. THE BEST PART.... is the bicycle rentals... these bikes... saved our world lol. They are $15/day. By far the best money we spent down there!! Cars are basically unusable... bikes are a must on the island!! The grounds and gardens... are spectacular. Absolutely amazing. It's so calming to sit in the sitting areas and just hear the water, birds, wind.... love it. The pool was nice, private, great furniture. We also received a $5/day coupon the the nearby bakery (3min walk)... which had the BEST croissants I've ever had... We will definitely be return customers. Thank you so much.
Stayed in March 2024
Reviewed: March 28, 2024
Aleksandra
United KingdomThe location and the gardens
Stayed in March 2024
Reviewed: March 23, 2024
Dave
United States of AmericaPerfect location with easy access to the ferries and Duval Street. Spectacular gardens and nice pool.
Stayed in March 2024
Reviewed: March 22, 2024
Cindy
United States of AmericaThe kitchen pans
Aesthetically beautiful, the tropical canopy was amazing. The house spoke history. It is clean and comfortable with just the right blend of very old meeting semi new. The convenience of being so close to walk everywhere was great. When not out & about this property provided enough beautiful spaces to relax and enjoy your surroundings.Our stay here was wonderful and we will absolutely recommend this property.
Stayed in March 2024
Reviewed: March 22, 2024
Jean
United States of AmericaLocation was fantastic, rooms were charming and comfortable, staff was gracious & accommodating, went the extra mile.
Stayed in March 2024
Reviewed: March 17, 2024
Janica
United States of AmericaNone
Gardens, Bert, Cigar House setting, hammock, pool, furnishings and kitchen, friendly staff, relaxing overall atmosphere
Stayed in March 2024
Reviewed: March 15, 2024
Tracey
United States of AmericaJust a couple small complaints. The Fan in Bedroom had only one speed ....HIGH. Although everything is clean .... It seems like the wooden floors are not tended often enough.. ( my white socks were black ). It would be nice to have a bottle of water when they clean room.
We loved the location. The property had a very whimsical feel . It was very close to Duval street. Everything within walking distance. The ladys at the front desk were very very helpful and kind,upon arrival.
Stayed in March 2024
Reviewed: March 14, 2024
Mark
United KingdomLimited parking but managed to park on main road close by but beware you are only permitted to leave vehicle parked for a maximum of 72 hours then you are required to move it and park in an alternative location.
Great location for Duval street, staff helpful and pleasant. Walking distance to all the main attractions. Beautiful gardens and pool area.
Stayed in January 2024
Reviewed: March 4, 2024
Melissa
United States of AmericaMaster suite was beautiful with lots of storage space and king size bed...unfortunately the bed was like a brick! Sleep was hard to come by. A matress topper would solve this easily.
It was a wonderful little getaway, with beautifully keep grounds and heated pool. Our 2 bedroom suite with living room, full kitchen and amazing HUGE private porch was perfect. We also had the added BONUS of the resident cat Bert stay on our porch every night and visited us inside too....we are huge animal lovers and we're missing our beloved pets at home so this was a lovely extra.
Stayed in March 2024
Reviewed: February 12, 2024
Heather
CanadaNothing really I would have liked more towel rod and coat hooks in the bathroom
Loved the period architecture Loved the garden and plantings Loved the pool like bath temperature- (a bit hot if you wanted to actually move in it) Loved available bike rental
Stayed in February 2024
Reviewed: January 20, 2024
Lori
United States of AmericaRoom had a musty smell and the bathroom could use some repair.
Great spot. Easy to get to everything. The grounds are beautiful and very well kept. Pool is small, but clean and heated.
Stayed in January 2024
Reviewed: January 18, 2024
Lester
United States of AmericaA little more space in the appartement. We were three people and one had to sleep on the couch in the kitchen, so this was little bit close. Anyway, the appartement was all in all nice with a wonderful view to the garden and pool area.
Absolutely great hotel and very friendly staff. We loved the amazing architecture of the garden and pool area, just WONDERFUL. The room was cozy and very clean, we felt very well and enjoyed our stay. We would highly recommend the hotel and would love to come back any time.
Stayed in December 2023
Reviewed: January 17, 2024
Tsveti
BulgariaEverything was perfect, they even had healthy bars for us in the kitchen. Rooms were spacious and great, outside veranda was amazing... we loved every bit of it! If we ever go back to Key West, this is the place we will stay!
Stayed in December 2023
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