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  5. Reviews of Executive Inn and Suites - Jackson

Reviews of Executive Inn and Suites - Jackson This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2318 North Highland Avenue, Jackson, TN 38305, United States of America

#29 of 29 hotels in Jackson

Guests' Choice

Review Score

Based on 93 hotel reviews

3.9

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    5.1

  • Location

    5.7

  • Facilities

    5.1

  • Staff

    6.1

  • Value for money

    5.2

  • Free Wifi

    5.0

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Showing 1 - 25

  • Reviewed: January 26, 2024

    5.0
    It was okay I would come back again
    • Leisure trip
    • Solo traveler
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    Quite

    Stayed in January 2024

  • Reviewed: July 26, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I think they should maybe knock off $10 since breakfast not available. Get rid of old vending machines in front.

    It was accessible to the interstate. They had waffle house next door to get breakfast. Shopping mall and Kroger within a mile. Got enough rest to continue my trip!

    Stayed in July 2023

  • Reviewed: July 4, 2023

    3.0
    Was the worst room of my trip you get what you pay for
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Was a jet tub but to shower very high step

    No ac in the lobby the restroom was out of order looked unclean with no water so we left early to eat elsewhere

    Stayed in June 2023

  • Reviewed: June 7, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Air did not cool properly, mattresses on bed was very uncomfortable, towels were dingy

    Location and it was quiet

    Stayed in June 2023

  • Reviewed: January 1, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't control air or heat on room. No buttons on unit to even begin to see how to control. Trouble with microwave due to socket or cord. For the price bed linen and sheets should be replaced as well as towels. Always dingy looking towels

    Stayed in January 2023

  • Reviewed: October 16, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed in 102 the bed was not comfortable,the air does not work n poor plumbing. For $86.06 the stay should have been exceptional

    Stayed in October 2022

  • Reviewed: November 20, 2021

    5.0
    Sketchy, but still a good time
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Seemed to have more traffic than just the guests &, I'm guessing, residents.... As if something were being sold.... Illegally....

    It was very laid back, the guy at the front desk was very polite & helpful & they called to make sure I was still going make it.

    Stayed in October 2021

  • Reviewed: October 1, 2021

    4.0
    Not happy
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smell n room had to wait for hot water to work

    Location

    Stayed in July 2021

  • Reviewed: May 10, 2024

    1.0
    Worst experience ever!
    • Solo traveler
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Prepaid for my room and they gave it away and I arrived at like 9pm. Keep in mind I did this two nights in a row and the second night they got greedy and gave away my room and it was paid for and I had just booked the room at like 6pm and got there a few hours later. Now I’m having to fight for a refund

    Nothing

    Stayed in May 2024

  • Reviewed: May 1, 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It had bedbugs and the tv did not work

    Nothing

    Stayed in April 2024

  • Reviewed: April 23, 2024

    1.0
    DO NOT STAY!!
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The property is very unsafe there was no safety lock on the door. The windows and walls are super thin. There is no being safe at this property. The owner does not care if you feel safe or not. We didn't even stay we were in the room no longer than 5 minutes and we left. The room was very dirty, smelled like a dirty ashtray, 2 crusty towels in the bathroom, outlets hanging off the wall, burn marks on top of the comforter, dirty sheets & mattress cover, a dirty chair that must have been used outside with the smell of urine and stains on it was in the room. People in the next room yelling and screaming at each other. People in the parking lot watching us take our bags out of our car and just being very suspicious.

    There is absolutely nothing to like about this property!

    Stayed in April 2024

  • Reviewed: March 18, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The first room we went into which was 117 heat didn't work, and a broken window the second room, room was nasty and dirty smell just like a dogs just walk out of there bathroom dirty no lights where the sink and the one by the bed dirty behind nightstand and the floors nasty dog hair on the floors. Just nasty very disappointing. And even the bed smell just like dogs.

    Nothing the parking lot folks was standing all out sitting on folks cars mines was one of them being sit on. It was just nasty and noises. No peace and quite at all. Never again will I go there

    Stayed in March 2024

  • Reviewed: March 4, 2024

    1.0
    DID NOT STAY. TURNED AROUND AND LEFT DROVE ANOTHER 20 MILES AND GOT ANOTHER ROOM
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Broken fire alarm, no knob on bathroom door. No towels. Looked like it had been used as a druggie room.

    Nothing. Filthy

    Stayed in March 2024

  • Reviewed: February 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hearing the traffic 0

    The privacy

    Stayed in February 2024

  • Reviewed: January 29, 2024

    1.0
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: September 28, 2023

    1.0
    Not worth the price.
    • Leisure trip
    • Family with young children
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was so dirty. There was mold. I switched between 4 rooms before actually being given a room that didn’t smell like cigarettes. The floors were disgusting. Turned your feet black immediately. There were cigarette holes in the bed blanket. And stains all over the sheets. Even the shower was gross. The sink poured water out the bottom, which they used a trash can for. The mini fridge didn’t work. The A/C wasn’t very cold.

    The staff was friendly.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    1.0
    This was probably the most squalid place I have ever had the misfortune to stay in.
    • Business trip
    • Solo traveler
    • King Room - Smoking
    • Stayed 1 night

    Worst - the cloying, choking, overwhelming odor of air freshener of some kind. Made it hard to breathe and made one wonder what they were trying so hard to disguise. 2nd worst - There was mold growing inside the a/c and heat unit. 3rd worst - bathroom door had no handle or hardware, and could not be closed because of the uneven floor. The toilet seat was broken and unstable. The lampshades were stained and ripped, some of the furniture had obviously been chewed on. The telephone had no connection to the phone lines and the there was no cord from phone to handset. There was no ice available.

    There was no breakfast mentioned or provided. The location (close to the interstate) is fine.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It could have looked like the picture

    Nothing the place didn't look anything like photos. Didn't stay there after seeing the room and it didn't look like the picture.

    Stayed in August 2023

  • Reviewed: July 30, 2023

    2.0
    Very bad
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    No door knob on bathroom No coffe maker no coffe or breakfast Office locked sheets stained bed was very uncomfortable Room filthy

    Stayed in July 2023

  • Reviewed: July 13, 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room on 2nd floor only stairs you can use to get it it are so rusted that when you step on them pieces were falling through down to the ground floor...Lady at front desk was rude when I checked in..She had her TV blaring and I had to stand there for a minute and wait for her..Her first words to me were what do you want..I told her I had a reservation and she rolled her eyes and turned her TV down then slammed the remote down...Took her 20 minutes to find my reservation...and kept looking back at her TV watching it...She got upset over the price I reserved the room for... This room was not worth what I paid ...The rooms are Half painted with paint peeling off the doors and walls. The bathroom door doesn't even shut...

    Hot water lasted in shower

    Stayed in July 2023

  • Reviewed: July 3, 2023

    1.0
    Unsanitary and not worth the $
    • With a pet
    • Leisure trip
    • Solo traveler
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This room was the worst I’ve stayed at. Cigarette burns and holes in all of the comforter and sheets, stains on all the towels, chipped wood and stains on the door and walls, ceiling missing in parts. I slept with my clothes on it felt so unsanitary and almost went elsewhere but sucked it up and stayed. Sketchy area too. Glad nothing was stolen out of my car or broken into. This place should be torn down.

    Friend desk lady was nice.

    Stayed in July 2023

  • Reviewed: May 19, 2023

    1.0
    Pictures online are fake! Don’t stay here!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room smelled like pot.. This hotel I very scary and they won’t give refunds!

    Stayed in May 2023

  • Reviewed: April 1, 2023

    7.0
    Coming back
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Linens need to be updated

    The jacuzzi rooms are the best rooms this place has to offer.

    Stayed in March 2023

  • Reviewed: March 27, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    People up stairs was up all weekend running around and food left in there you could see out side at the bottom of door left

    Jacuzzi

    Stayed in March 2023

Showing 1 - 25

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