Need to provide area map for food and entertainment

Cleanliness and safety

Stayed in April 2024

The adjoining parking garage appears to not have an elevator -at least that’s what I was told - so you literally have to roll your luggage up and down at least two immense ramps. (Of course you can valet for twice the cost).

Staff, nice room; the toilet had a glass privacy enclosure, allowing two people to use the bathroom at the same time, great restaurants.

Stayed in April 2024

I wasn’t able to amend my reservation price to include a AAA discount. The Marriott said they couldn’t do it since I made reservations through a third party.

Very nice and clean

Stayed in April 2024

Room price

Clean property Comfortable bed

Stayed in March 2024

Only had Valet parking which was too expensive for a paying guest.

Customer service was excellent. Very warm and welcoming. Celebrated birthday and we were given complementary desert and card. Every one who greeted us was super friendly!

Stayed in March 2024

Mattress, pillows and itchy sheets!

Restaurant

Stayed in March 2024

The staff went out of their way to make sure you had everything you needed!

Stayed in March 2024

The ice machine is on the 6th floor but I wouldn't have known that if I hadn't called the front desk. It might be stated somewhere but it wasn't obvious. Also, the creamer that was in the coffee/tea box... Was old and curdled so that needs to be looked at better. Having to pay $50 for parking on top of $500 per night stay. Seems like parking should be free at that rate.

The privacy and security of elevators and the escort and explanation to use.them. oh and the automatic curtains... Super cool.

Stayed in March 2024

Love the location downtown great restaurants to eat at inside the hotel and love the lounge

Stayed in March 2024

Everything

Stayed in March 2024

Nothing

Everything

Stayed in February 2024

Nothing I had a great experience

The location was great within walking distance from a lot of cool places around the city

Stayed in February 2024

The service was immaculate from when we checked in until check out. They made our anniversary extra special.

Stayed in February 2024

Expensive.

Convient to all restaurants and museums

Stayed in January 2024

the parking situation is strange. they don’t own the parking deck, but if you are leaving multiple with your car it makes since to just do the valet the hotels offers. it’s expensive but the parking deck is expensive if you leave mutiple times.

location is everything, also this Mareiott has two restaurants, and breakfast onsite. we walked everywhere all weekend, no issues.

Stayed in February 2024

EVERYTHING! GREAT STAY, STAFF AND FACILITY!

Stayed in February 2024

Service charge for room service. A pot of coffee cost $18.

Restaurants were excellent. Location was ideal. Valet parking, although expensive, every efficient.

Stayed in January 2024

Nothing

Perfect location and great Staff they were always helpful and cheery Great Bars and restaurants with in walking distance. We went to the Beer Garden and loved it. Highly recommend dinner at the Fig Tree a short Uber Ride away.

Stayed in January 2024

A little over priced

Location

Stayed in December 2023

The steakhouse. Awful and overpriced!

Their lounge was wonderful and very convenient. We enjoyed the oyster bar and the offerings were ample. The room and bed were comfortable and clean. The location was fantastic for walking and sight seeing. Will definitely stay here every time we visit Charlotte. Well worth the money!

Stayed in October 2023

The spa services were overpriced in our opinion. The overall spa experience / amenities were very nice, but our entire group agreed that we wouldn’t pay that much ever again - especially when we can get the same services for half the price elsewhere. No shade to our masseuses…they were good. I’m thinking the high prices are to offset the overhead.

Allowed for early check-in. Great central location. Smelled amazing! Very clean. Eating options on site. Room service was speedy. Valets were quick and friendly.

Stayed in November 2023

One small issue we had was on the first day we checked in. Once we got comfortable in our room hotel staff came over the loud speakers and said they would be conducting a fire alarm test that would last two hours. We were in bed trying to nap when the alarms started to go off for 10 minutes. Suddenly a hotel employee opened our door and walked into our room without knocking. After she left, we went into the hallway to ask why she just came into our room and she did not apologize at all just said “we are testing the alarms.” Put us a bit on edge right at the beginning of our stay.

The hotel was beautiful. Everything was clean and very well decorated. Check in and restaurant staff was wonderful and always greeted us with a smile. The two restaurants are absolutely outstanding. We had dinner at Caroline’s and breakfast at Dean’s and both were some of the best in-hotel dining I’ve ever experienced. Staying at this property was well worth every penny and we will be back!

Stayed in November 2023

Our only complaints is that as wonderful as the hotel is one ice machine on the 6th floor is a total inconvenience. And you would expect it to be just as appeasing as the rooms however it was rusty and leaking. Also there was little to no hot water in the shower. Our sinks were hot, but not the shower which is the most important factor for us.

As always we enjoy being in the heart of the city. The staff is always helpful and the rooms always meet our expectations in comfort and cleanliness.

Stayed in November 2023

Only had dinner at Dean’s. Good food and service .

Stayed in November 2023