Room. No view looked over a wall and rooftop

Location, staff pool area

Stayed in March 2024

The concierge was not helpful to any guests that we witnessed or us

The grounds are gorgeous and well maintained. It is centrally located with many fine dinning areas near by and activities

Stayed in April 2024

Stains on sheets were pretty gross

Staff was friendly

Stayed in February 2024

45 minute wait with many empty tables.

Overpriced,understaffed.

Stayed in February 2024

The rooms are old and outdated. Definitely doesn’t match the outside. The pillows are too soft. I didn’t sleep well. Floor was scratched. Tile was cracked. The crown modelings were not properly caulked. Carpet was old. C’mon guys do way better with those rooms for 601.00 per night!

The grounds were fantastic. Too many great things to mention. I was really only there for the grass tennis courts. The arcade was fun and I really enjoyed eating. Love the onsite Starbucks.

Stayed in January 2024

Room decor

Room service and overall service from all staff

Stayed in November 2023

room, too small for the price of USD600

pool

Stayed in October 2023

-only a minor, yet observation. we ordered lunch at the bar and my husband asked for the wings which they didn’t have and offered him chicken strips instead, but they put less strips on the plate than there would have been wings -the bar near the pool was closed which we were really looking forward to. There was no atmosphere, no music nothing. -most importantly, we had a leak in our bathroom and there was water making large puddles we call the reception and no one answered therefore resulted in managing the situation ourselves with the use of towels. My 4 year old daughter slipped, fortunately didn’t hurt herself too much. This was reported at checkout and the head of guest services responded with we can’t offer you any compensation. You will need to complete a security incident document in with the security team and they will assess the situation. Firstly I hadn’t asked for compensation Secondly i informed them of the situation so that no one else in that room woke up to water in there after we would have left, and the fact my daughter had fallen on the wet floor due to the leak. There was a lack of care in my opinion. We waited around for someone to come and take our statement, whom was a lovely individual but the overall flippant attitude by the manager really left a bad taste. I’ve not heard anything back from the resort or anyone on site and definitely wasn’t even offered a free cup of tea for the inconvenience. Therefore although beautiful we did leave feeling inconvenienced and neglected as the lady didn’t even ask if my daughter was ok and not hurt. When in-fact she slipped on a floor with large puddles in the bathroom and did feel pain.

This is a Beautiful resort, and it really was a treat for us, however our stay did have a few negatives too.

Stayed in August 2023

The pool and room view are amazing, food also was very delicious

Stayed in August 2023

The room was not as clean as I expected. I requested to clean the room. After that the room was still not cleaned. no one relaxed or washed the glasses. They left room with no vacuuming. The window was not cleaned. Also there was nothing in the fridge. I expected at least a bottle of water or soda. Nothing

The location, accommodations, breakfast and staff

Stayed in August 2023

The lake, boat ride, and variety of restaurants.

Stayed in July 2023

I went for the pool experience, & due to the level of occupancy the staff was not able to be as attentive; so I had issues ordering food/drinks. I eventually went inside to the bar to order & brought my food to the pool myself.

The facility is beautiful, comfortable & very well kept!

Stayed in June 2023

The air in our room didn’t seem to work as well as our last experience so we didn’t sleep as well

The staff are so friendly and helpful. The restaurants are great

Stayed in July 2023

I found a huge roach in my room at night which it was disgusting.. otherwise the hotel was nice

Stayed in July 2023

Poor Wi-Fi. Didn’t work at the pool.

Fabulous facilities and staff

Stayed in June 2023

Bar & Arcade closes early. Starbucks closes earlier than the posted close time.

room is clean,breakfast included in the package is great!

Stayed in June 2023

Beautiful resort

Stayed in June 2023

over priced and pool is to crowded and need more shade around the pool

Stayed in June 2023

We didn’t know we needed reservations for the small boat ride. A few guests were getting on, it was 8pm, and there were just two of us. I understand protocol, but it was probably the last ride for the day.

Lovely property, always enjoy staying here. Great restaurants and wonderful staff.

Stayed in May 2023

enjoyed time out by the pool

Stayed in May 2023

Booked a room with a balcony and was given a room without.

location

Stayed in April 2023

Upgrade charge for what I thought was ordinary room parking charge to much

Stay

Stayed in April 2023

At check-in we were told our package included a free "in-room" breakfast but the room service staff knew nothing about the program and said "we do not participate" and were charged for breakfast the first day. I later talked to the front desk and confirmed we were entitled to the in-room breakfast. They reversed the charges. We called room service and again were told they know nothing about a free breakfast. After explaining what we were told by the front desk I got a call back from the room service manager who said they would provide the breakfast that day. This situation was extremely aggravating and put a damper on the entire stay. Communications between the hotel and room service severely lacking. I might try a different hotel next time.

Room was spacious and clean. Hotel staff was very accomodating

Stayed in March 2023

it was a little bit difficult to reach concierge or the front desk or valet by phone. It could have been a bit cleaner by the pool- there was a lot of food and debris all over the ground as the restaurant is very close to the oasis pool.

lots of things for kids to do, great arcade and pools and very family friendly everywhere around the property! Everyone was very accommodating to my daughter. Also ordering things like room service and VIP seating at the pool via the app was amazing - not having to wait to talk to someone in room service etc. Also, they filled up our floaties for us at the oasis pool!

Stayed in February 2023