The facilities mentioned on Booking.com are not matched by the hotel. For example, there is no EV charging, all of the windows are not double glazed, etc. Suggest that the facility and booking.com coordinate to correct the things that are wrong.

the historical setting is nice, and our room was decorated nicely. So the surface view of the place is good (but on closer inspection shows wear and tear as you would expect from an old property

Stayed in May 2024

I reserved a room with two beds and they did not have one available when we got there. Had to do with a rollaway. They continental breakfast was very small

It was very charming. A little rundown.

Stayed in May 2024

Not as clean as it could have been. Some items in disrepair... We stayed in the French Room and one chair had the wooden top broken off, hook in the bathroom was broken off & just hanging; toilet, sink, and floor all needed to be cleaned better. Breakfast was difficult with only one employee trying to wait on everyone! And the free yogurt parfait was tiny, fruit cup was also tiny and none of the fruit was ripe... Just expected a bit more. But we still are glad to have had the opportunity to stay there!

Beautiful place! Very elegant :)

Stayed in May 2024

Window was broken and stuck open in the room we stayed in. Blinds were broken. The bathroom was very strange and the toilet was practically in the shower. There were no towel racks, and the towels were very cheap and thin. The room was dusty. The TV was in a room with a Murphy bed, and two small chairs, no TV in the bedroom so there was no way to enjoy it unless we took the Murphy bed out. Everything looked a little run down and could use some updating. Overall, wouldn't stay again.

Parking was easy. Good location.

Stayed in March 2024

It was very chilly could have used a another small heater. The tub was great only thing was we didn't get a drain plug. We asked and never got one so we went and purchased one to use while there and forgot it. But besides that I loved it id return

Was nice and creepy was quite enjoyed our own enterence. Was cozy!

Stayed in March 2024

The bed could definitely use a box spring. It would be much more comfortable. Also Maybe something to help keep the cold air from coming thru the windows.

We enjoyed the calmness of the stay, my husband and I went for just a calm quiet stay. It was that.

Stayed in March 2024

It was built in 1895, so of course it has things. It was really warm when we stayed so it was about 74 in the room all night. They had a fan, but we had trouble with the outlets working.

It was beautiful, so much to look at and it outweighed any issues we may have had. We didn’t have a chance to try the food or the wine on this trip but look forward to it in the future. It’s also near everything.

Stayed in March 2024

There was a blonde woman who was quite rude and had her daughter there. I was disappointed in the way she handled our food being delivered to the hotel, we were unaware that it needed to be directly to our room. Additionally, the hotel could really use a good dusting and wipe down. I understand that it's an old building, but a simple dust cloth and pledge could go a long way.

The staff was helpful and pleasant. Check in was great with the gentleman that helped us. The bartender was a hoot as well.

Stayed in March 2024

I didn't like how cold the bathroom was and the door knob to the room partition fell off several times. The neighbors were up an ungodly long time blasting music until well after midnight and there was nothing I could do to make it stop so the kids couldn't sleep or really ghost hunt.

I loved the friendly positive staff and the delicious food! I really loved the ambience and the history. The kids loved the haunted vibe and the hot tub.

Stayed in February 2024

Jamie, Mark and just every staff member were kind, fun and all around wonderful. This is my second time visiting, first over night. Highly recommend this beautiful peaceful place. In between Christmas and New Year's my daughter took me there for wine tasting, message, steam room, dinner and tour. I loved it. Our tour guide was the same front desk lady that I had when we stayed last night. She was so good on the tour my daughter and I were so happy she decided to do the all events for my Christmas gift! I was thrilled to take my best friend to stay for her Birthday. We definitely will be back!

Stayed in February 2024

Housekeeping could have been better. It seemed to us that they were short staffed, and we thought that showed in both cleanliness and amenities, such as having no towels or plumbing not operating in the shower. The attention to some details was frustrating at times.

We love historic buildings and this one is really beautiful and interesting. Jamie (staff) was one of the most accommodating staff people we have encountered anywhere. She did everything she could to make things right whenever there was any kind of issue, and we couldn't really ask for more from her. There was another staff, male, who was really fantastic at a time that no one else was around. He could not have been more helpful, and I'm sorry I don't remember his name. We loved the uniqueness of the property and each room. The rooftop hot tub was one of our favorite spots while we were there. It was comfortable and convenient to have both a restaurant and a small bar on site. The historic tour of the property was really interesting and fun. We also really liked the location.

Stayed in August 2023

I ordered food twice. Each time it was unbelievably burnt…I mean BLACK! The bartender said the crab cakes were very good…looked like a hockey puck (not exaggerating)…took nearly a half hour to get and there were only 2 other people eating and they were already served before I ordered; very disappointing. I had already placed an order for breakfast the next morning; same thing…French toast had 5 pieces…looked nice when it came…flipped over (all heel pieces) and they were BLACK….what I could taste was good, but the scrambled eggs had heavy spices and were not edible. A couple near by appeared to have the same experience as he gave a fork full of scrambles eggs to his wife and she made a face saying…what is that? It was raining that morning, and there was a black container catching the rain coming in from the ceiling…not sure why guests were not put in the near by dining room-it seemed to diminish the experience. You advertisements state….”Attention to detail”..that was not the case. Appears to need better on site management.

Beautiful setting; historic atmosphere and the view from the rooftop was stunning!

Stayed in October 2023

I’ve been there multiple times I live in this area and location and atmosphere of the Castle is the biggest draw to stay here when you want to have a night of fun with the understanding that it is not like a hotel. Although it is fun to hear the ghost stories and stay in the rhymed rooms it is often underwhelming and just not reaching its potential. Allot of times when booking online the rooms that appear as available upon arrival aren’t ready or not in use ( I’ve tried to stay in the “ cottage” both times and was told they aren’t available when I just saw them on this app) and it gets frustrating once you’ve been there before and they start giving you the same responses to the same issues. Another special amenity they claim to offer is the rooftop hot tub which I did experience one of the stays and was disappointed but the first time was told it was not working but this last experience was weird I was on the way to the Castle and was about to call ahead to ask if the rooftop got tub was working before I really came to stay because on the app it says “ no payment needed pay on arrival” and they actually call me as I’m getting close and say I have to pay before I come there or I can not reserve the room and dispute my request to deal with This when I get there I’m very close and driving I can’t get to my card they addimitly persisted that there is no exceptions I would not be allowed a room if I didn’t do it right now. I was instantly upset and suspicious! This is not how any of my other booking.

Stayed in September 2023

Our room was beautiful. I should had done more research concerning the size of the bed. We were surprised with having a double size that must have been there for a while. I guess we are just king sized people. While having a drink in the bar, we were served by a guy who was not happy about bartending as he was a very busy event planer. $16.00 for a bourbon and coke seemed a bit on the expensive side, but, I had never had a drink in a castle before. Jamie, on the other hand, was very helpful, welcoming, and fun.

We took advantage of the complimentary breakfast, which was tasty. We were a bit surprised by the paper on the table asking for tips.

Stayed in September 2023

There were quite a few fees and the room We were originally given should not have been the same price as all the other rooms.

The location and the history were very nice.

Stayed in September 2023

The rooms I stayed in was halfway remodel that was a bad job and the size of rooms and cleaning needs more attention and it was just bad experience all the way around

To see the historical pieces of the house and the history of house

Stayed in July 2023

Bathroom could be cleaner. Took five minutes to get hot water in the shower. Furniture needed repairing. Some lights didn't work.

The house itself is a trip into the past. It looks like nothing has been touched in decades. Beautiful architecture. The complimentary breakfast was simple but good. We ordered the scrambled eggs and toast for an additional $9.The bed was comfortable.

Stayed in September 2023

I ordered the Victorian room and got the cottage. The staff was nice enough to allow us to stay in the kings tower for the remainder of the stay. All the steps we had to climb made my legs hurt.the bed was small and uncomfortable 😣.

I liked the history of the castle, the many pictures and statues. The castle was beautiful.

Stayed in August 2023

The description of the complimentary breakfast was inaccurate and over-valued. After breakfast was brought to the table, everything else was self-service, so I was surprised to be asked for a tip that was almost 50% of the cost of the meal. Also, the water temperature in the shower was barely luke-warm. I was surprised that not all of the light fixtures had functioning light bulbs.

It was a very unique place to stay and it was like traveling back in time. The staff were really friendly and helpful. The beds were very comfortable. I liked the accommodations but the place needs a little work.

Stayed in August 2023

The beds aren't the most comfortable.

Stayed in August 2023

The housekeeping staff did not make the bed well. When we arrived, the sheets were all disheveled (as if they didn't fit the bed) and not tucked in tightly and the mattress cover was halfway off the bed. I had to remake the bed before getting into it. My sister's bed sheets, mattress cover, and comforter were better but still not made well. She also had to adjust them. We also had to ask for an extra set of towels (only 1 towel set was given for two people) and bathroom cups to rinse after brushing teeth. We had to ask twice before only the cups and 1 towel was delivered. I believe that the housekeeping staff (which may be college students) need to be checked on after they prepare a room for guests so that the room is perfectly set up. Other than that, the room was very clean and comfortable and the castle was a very beautiful and unique place to stay.

Stayed in July 2023

Some things in room need work. TV didn’t work, linens were very wrinkled, no garbage can & couldn’t use the hot tub. We paid a resort fee, not sure what for & only place we were charged a Covid recovery fee

Historical building & nice setting. location was good with a vehicle

Stayed in July 2023

Our room air conditioner was not enclosed entirely so it was left open to the environment

The breakfast was fine

Stayed in July 2023

A little dated. Needs a few updates.

The staff was great! The place is idyllic and is very nicely located. The cottage room privacy was nice.

Stayed in July 2023