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  5. Reviews of Hotel Kansas City, in The Unbound Collection by Hyatt

Reviews of Hotel Kansas City, in The Unbound Collection by Hyatt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1228 Baltimore Ave, Kansas City, KS 64105, United States of America

#25 of 114 hotels in Kansas City

Guests' Choice

Review Score

Based on 143 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    7.9

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    10
    Convenient location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I spent $400 on a room that didn't have a microwave. For that cost I wish the hotel would provide a breakfast.

    It was a beautiful, historic hotel that was conveniently located next to the Midland theater.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location is fantastic, conveniently located next to the convention center, restaurants and a wonderful upscale grocery store for anything you need. In addition the staff ( front desk, valets, bar and coffee bar staff and housekeeping)is wonderful and genuinely attentive in a kind and caring way.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was amazing!

    Stayed in April 2024

  • Reviewed: March 31, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was wonderful and attentive! Walking distance to TMobile Arena

    Stayed in March 2024

  • Reviewed: March 28, 2024

    10
    Bedding was amazing and the pillows were wonderful.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lighting is so deam throughout the hotel.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    Beautiful hotel with more than helpful staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Construction outside but I understand that’s downtown living

    Beautiful property. Felt historical but not old

    Stayed in March 2024

  • Reviewed: February 18, 2024

    9.0
    Really nice hotel! Wish the bed was a bit more , but we would absolutely stay here again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The beds were NOT comfortable! Almost like laying on plastic- noisy and "odd" feeling anytime you moved.

    Very cool hotel! Great location with walking distance to many restaurants, a grocery store, and the Folly theater (which was hosting an event that we were in town for). Really nice workout room as well!

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Great location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A little pricey for the small sized rooms.

    Great location. Very clean. Friendly staff.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Beautiful, fun and historic downtown Kansas City hotel doesn’t duisapoint.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was a light fixture that was broken by our door.

    The nicely decorated historic hotel was breathtaking and so lively and fun on the Saturday night that we stayed, the beds were comfy and the room was very beautiful. We had breakfast at the coffee shop in the lobby and it was delicious.

    Stayed in February 2024

  • Reviewed: January 28, 2024

    10
    Our overnight leisure stay was fantastic! Visited a few speak easys and landed in a beautiful hotel! Very classy and gre
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Beautiful building very stoic. Wonderful food and tasty cocktails. Great location and friendly staff. Loved it!

    Stayed in January 2024

  • Reviewed: December 21, 2023

    9.0
    Nice hotel, convenient location to p&l, watch your account.
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Was double charged for our stay. Took almost a week for the second “pre authorization” to “fall off” off our account, and release our funds. Though the staff could have assisted in solving this, the told us we had to simply wait. With the price of this hotel, that is a significant amount of funds.

    Nice, clean, convenient.

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Would come back and stay again!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    One elevator was not operating, which caused a bit of congestion for one day. The girl at the check-in could have been a bit more helpful in that she was rushing me in the process, though I was the only one at the counter.

    Amazing architecture and design. Valet were the kindest workers and so helpful and prompt. Ready to assist at a moments notice. The tall, thin gentleman working in the bar was extremely friendly and fast at service.

    Stayed in December 2023

  • Reviewed: November 23, 2023

    9.0
    Terrific hotel in perfect location
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    1 elevator out of service, other extremely slow

    Nighthawk bar with live music awesome

    Stayed in November 2023

  • Reviewed: October 9, 2023

    8.0
    Very good!
    • Leisure trip
    • Couple
    • Corner Queen Room with Two Queen Beds
    • Stayed 2 nights

    toilet paper in the room was too rough and thin. It was the cheapest toilet paper.

    Room, location, service, and food were all excellent.

    Stayed in October 2023

  • Reviewed: September 21, 2023

    10
    Exceptional
    • Business trip
    • Group
    • King Room with Roll-In Shower - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The parking

    Very classy

    Stayed in July 2023

  • Reviewed: September 11, 2023

    10
    Very nice all in all.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff did not seem very friendly with the exception of the check-in clerk who was fine (though no info on wifi was provided). The waitress at the bar seemed in a bad mood, brought us bar nuts that were clearly from the bottom of a bag given the amount of debris and loose salt. Only two regular coffee capsules in the drawer. The server at the coffee bar was also so-so. A smile and “good morning” is not hard to do.

    Very classy, historical, very clean, super comfortable bed, great location but quiet.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    10
    A beautiful trip back in time
    • Leisure trip
    • Solo traveler
    • Corner Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It was perfect

    The building has been beautifully restored. Love is in the details and the details are abundant. The staff is kind and helpful and the beauty of the building is not lost on them. They all take such pride in what they do. Amazing food , drinks and staff just add to the beauty of the building. I miss it already.

    Stayed in September 2023

  • Reviewed: July 9, 2023

    10
    Was a perfect weekend stay!
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenient and beautiful!

    Stayed in July 2023

  • Reviewed: July 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Good locación, really good staff, this hotel make me feel like being in italy or france, so fancy.

    Stayed in July 2023

  • Reviewed: June 27, 2023

    9.0
    Great hotel, great location and great staff!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I don’t really want to describe it as a dislike, that’s too strong! The rooms are not huge sprawling rooms, there’s enough space for 2 people to function but not much else. They are very nice though!

    Great hotel in an excellent location in Downtown KC, right in amongst the power and light district. Hotel building is very cool, the updates and decor are very nice, the staff were all incredibly helpful and nice.

    Stayed in June 2023

  • Reviewed: June 22, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a little cramped.

    Beautiful renovations. Kept most of the historic features and added modern whimsical decorations. The valet team was impeccable.

    Stayed in June 2023

  • Reviewed: May 4, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Corner King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    no breakfast buffet Mondays and Tuesdays

    nice atmosphere in an historical building

    Stayed in May 2023

  • Reviewed: April 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant was closed..it was a Monday and the buffet breakfast wasn't available either..

    The location was perfect..staff very friendly..check in and check out times were great..valet parking ..all around it was a very pleasant stay..will definitely stay again..

    Stayed in April 2023

  • Reviewed: March 23, 2023

    10
    it was a perfect location to attend a concert and enjoy KC.
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I can’t think of Anything!

    it was beautiful. Each room was unique.

    Stayed in March 2023

Showing 1 - 25

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