The shuttle bus driver was really rude. There was a small roach in my original room, and I asked for a change of room. Some of the gates to enter the buildings didn't work.

room was great and parking was also

Stayed in April 2024

The pool bar attendant, unfortunatetly, seemed like she didnt know what she was doing. Made our drinks wrong multiple times (and they were the specialty drinks on their cocktail menu) and the Strawberry daiquiris were waterdowned and had no flavor to them.

The front desk staff were amazing! They helped us with many things during our stay. The room was phenomenal!! Being able to eat breakfast at Tavern n Town was nice! Food was one of the best breakfasts on the island!

Stayed in December 2023

"Beachside" wasn't quite accurate. On the Gulf side with very minimal beach access. In room jacuzzi didn't work. (No, we didn't bring it to staff attention)... it's right as you turn on the island. Just a bit inconvenient to anything to do downtown. They do, however, have a free hourly shuttle with two pickup points downtown.

Friendly staff. Good rate. Room was beautiful!

Stayed in October 2023

Bathroom wasn't cleaned thoroughly upon arrival. I straightened it up myself.

Na

Stayed in September 2023

Location wasn't where I expected it to be on the map. They didn't offer room service.

Stayed in August 2023

The jet ski people were rude. With kids in the water they acted crazy and the worker about hit my kid with water. He was the only one to do it and laughed.

The fact it was beachfront

Stayed in July 2023

I didn't like how expensive the hotel food was. Very over priced food. I wish they had better options for dinner especially for kids. The furniture in the room was very brittle and the door handle fell off. It would have been good to have more supplies in the kitchen for their for their hotel suite like paper towels pots and pans

How big the rooms where and location I also like the free shuttle services.

Stayed in June 2023

Some things didn’t work. Eg. Water in shower to hot, jacuzzi jets did not work, porch light didn’t work.

Didn’t eat there

Stayed in September 2022

During our stay, tree maintenance and beach maintenance was non-stop during the day. The pool deck was noisy and littered with droppings from the tree workers. Areas of the pool were closed during the multi-day maintenance. The wood chipper was placed 50 feet from the pool and was LOUD. Heavy equipment ran up and down the beach area outside our balcony every day placing sand on the beach. It removed any peace and quiet available during the day.

The restaurant at the hotel, Tavern N Town is one of the best on the island. I can't say enough about the food, service and atmosphere. It's top notch! The complimentary shuttle service was excellent. The pool bar had great food and servers. Beautiful surroundings and in general staff were excellent. The manager was very attentive to my needs.

Stayed in June 2022

The pool could be cleaner and the music was all country. It was pretty bad. No real staff diversity. The cleaning and maintenance crew where mainly Black and the customer facing staff were all white. No diversity here. I would not recommend this space if you're a POC like me.

The staff was great. The food at the poolside restaurant was amazing and the staff was great.

Stayed in June 2022

The Marriott Key West Beachside Resort was chosen for our stay, based upon the Marriott’s historic reputation, along with its ‘beachside’ claim. In both cases, they didn’t measure up. Our Presidential Suite facing the gulf was ample in size and the furniture, bedding, etc. was first rate and that’s all good. Where they failed is in the overall upkeep of the unit. The outside railings are chipped and showing their age. The light fixtures are rusted and in need of replacement. The shower light is also badly rusted, while the handles for all of the kitchen cabinets are peeling, cracked and painted over several times. These should all be replaced with new. The ‘beachside’ reference is simply a matter of false advertising, as there’s no Beach, but rather a strip of unkempt sand overlooking a barrier wall that sits between two docks. If you are looking for a true beach, then you’ll need to look for hotels on the Southernmost side of the Key and not here.

The pool is a nice size, but get there early as it quickly gets crowded. The ‘complementary’ shuttle service (you actually pay a destination fee of $42 per day, so the term complementary is a misnomer), runs right on schedule and is a real plus for getting to and from Duval St. Some of the staff is quite friendly, but a good percentage needs to be retrained in the art of customer service.

Stayed in June 2022

I don’t like to have to ask for housekeeping services Pool towels were tiny and really thin

Shuttle service was great. Town and Tavern restaurant was excellent. Staff very friendly

Stayed in May 2022

It post a beautiful beach but that is not the case. The beach was unswimmable. Parking was for a fee. For the price of the room or should have been included. The pool towels were so cheap and small.

Stayed in April 2022

The shuttle to the city was wonderful. And the pool/beach was a great size and the food was great!

Stayed in March 2022

The hotel seemed a little dated, needs some updates based on the cost.

Rooms were clean and large. Kitchenette was convenient. Shuttle service was convenient as well.

Stayed in March 2022

see above.

Room was small but comfortable and clean...Pool was great but seating was limited. Personnel at Pool Bar were great. Dining Room bar area was great...TJ the bartender was very nice and hospitable with great personality. Only problem was that it closed every afternoon. One afternoon, the pool bar was closed due to storm and inside bar was closed. We could not get anything to eat or drink on the property all afternoon. Breakfast Bar was great! Shuttle service was excellent and very on-time and accomodating.

Stayed in March 2022

cost

beautiful

Stayed in February 2022

We thought the beach was an actual beach that you could get in. It was just a view and I’m not sure I would really call it a beach, more like a bay. We have never been to Key West so we didn’t realize that the island really doesn’t have beaches.

We had breakfast several times during our stay. It was good food. Nothing special. Breakfast tacos were the best. The staff was excellent. AMAZING customer service and helped us with every need we had. While it was expensive, I think the service made up for it. The pool bar was a great feature. You could spend the entire day in your chair having food and drinks served right to you.

Stayed in March 2022

Poor cleaning service came 1 time out of 4 days. Had to ask for toilet paper and towells.

Love the location beach was disappointed. Rocky.

Stayed in March 2022

Not enough beach chairs

Stayed in February 2022

The food was okay but felt it was over priced.

The staff and location was great. The shuttle drivers were always on time and pleasant.

Stayed in February 2022

the wait staff were not very friendly and didn’t really seem like they wanted to assist anyone in the seating/pool area so even though we paid a premium to stay there we never felt served or pampered. we self served all week

the bellhops and transport staff were super friendly and helpful. the wait staff not so much

Stayed in January 2022

The hotel and their staff were incredible, Booking.com screwed up the reservations and could not get them figured out. The Hotel went above and beyond to get it sorted out. Hotel A+. Booking.com F

Stayed in December 2021

Restaurant to pricey…needs to have a better menu.

Breakfast was good. The staff is very accommodating. Opening doors, cleaning rooms, glass of champagne when you arrived was exactly what I needed. At pool side great service.

Stayed in December 2021