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  5. Reviews of Kimpton Aertson Hotel, an IHG Hotel

Reviews of Kimpton Aertson Hotel, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2021 Broadway, Nashville, TN 37203, United States of America

#76 of 197 hotels in Nashville

Guests' Choice

Review Score

Based on 180 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    9.0
    Stylish and clean hotel
    • Leisure trip
    • Couple
    • Essential King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooftop pool wasn’t open when we were there, which was disappointing. It would have been nice if that was made clear somewhere while we were booking. The location is a short Uber ride away from the main strip but not walkable there.

    Stylish and clean

    Stayed in March 2024

  • Reviewed: February 22, 2024

    8.0
    Great place to stay!
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night

    Room was kind of warm overnight, we used the thermostat to turn down the AC, but it just wouldn't budge. While showering the water got insanely hot mid shower, we had to turn it off and back on to get the temperature right again.

    Location was great! Beds were comfortable and the rooms were well decorated and cozy. Staff was very friendly and attentive. Loved the self park or valet options. Having a spa on site is a great amenity.

    Stayed in February 2024

  • Reviewed: November 20, 2023

    10
    This hotel was very beautiful, upscale, friendly staff and I would recommend this place to anyone staying in Nashville.
    • Leisure trip
    • Couple
    • Essential King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Very beautiful upscale super clean, friendly staff

    Stayed in September 2023

  • Reviewed: October 31, 2023

    8.0
    Really good.
    • Business trip
    • Solo traveler
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice, clean hotel. Good proximity to a Vanderbilt.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Beautiful surroundings both city and hotel, however the beauty was skin deep.
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled a bit like sewage especially in the bathroom. Nice area, but for the cost you would expect more. I’ve stayed in much nicer hotel rooms in more demand cities in great locations and not spent as much on a room. The beds were not bad but not comfortable. The restaurant was just okay, we had a lot of the food. The only thing I would order again is the 615 chicken. The spinach dip lacked a pop. The brisket sliders had bad proportions. Way too much bread and lettuce. Not nearly enough brisket. The chicken wings were not good. They were undercooked and over sauced. I’m a wing champion grill master, these were not worthy of being on a fast food menu. The filet was underwhelming. Just seemed like no effort was put into making it stand out. The potatoes that went with this were very good though. But on a plate with potatoes and a filet the potatoes should never out shine the filet. My wife’s burger was barely touched. I can’t speak more on the burger since I didn’t try it but it’s obvious it was not good. Also the sangria was very bitter.

    I liked the friendliness of the staff, location and beauty of the hotel and restaurant. The rooms were nice. The bathrooms were beautiful. The feel of the restaurant was very classy and nostalgic. The 615 chicken was delicious. The wine that left in our room for our anniversary by the hotel was actually very good.

    Stayed in October 2023

  • Reviewed: September 3, 2023

    7.0
    People are great but the service with the rooms is lacking.
    • Leisure trip
    • Couple
    • Essential King Room
    • Stayed 6 nights

    That my room was only cleaned once on a 6 day holiday and that towels were not refreshed when asked. Garbage was never emptied the whole time we were there. No live music in the hotel and only one restaurant/lounge. There is no store in the hotel for snacks etc.

    Location great away from the business of Broadway. Beds were super comfortable. Bathroom was nice and big and clean. Staff in the lounge/restaurant were super pleasant. Happy hour every day was a great touch.

    Stayed in August 2023

  • Reviewed: August 31, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Essential King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was exceptional and we were treated so wonderfully on our 48th wedding anniversary!

    Stayed in August 2023

  • Reviewed: August 27, 2023

    7.0
    Use to be my favorite, wet-dog smells have ruined it for me now.
    • Business trip
    • Solo traveler
    • Essential King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The dog smell on my floor! It was the worst it’s ever been. I have two dogs I love and understand that dogs are now allowed into hotels but over time, it begins to smell LIKE WET DOG and completely destroys the carpet and the hallways/rooms reek. There’s too many other choices, I wont be going back, unfortunately.

    Love the location and attached restaurant.

    Stayed in July 2023

  • Reviewed: August 21, 2023

    7.0
    The hotel location is great! The city has too much congestion, construction and not enough parking!
    • Leisure trip
    • Couple
    • Premium Queen Room with Two Queen Beds
    • Stayed 1 night

    Didn't like having to go outside and reenter the hotel after going to my car in the parking garage.

    The African American Lady on the front desk was absolutely awesome! She answered all our questions accurately, made us feel respected and cared for. Her recommendations were spot on. She made sure we knew how to get around the hotel efficiently. The young black Bellman was awesome also, he took his time to to show around the facilities. They both have great personalities. Your hotel is well represented by them especially!

    Stayed in July 2023

  • Reviewed: July 30, 2023

    8.0
    Nice place but pricey
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Valet parking was troublesome car left with no keys could not pull in. Room was noisy doors don’t block sound from hallway Pricey place

    Nice place comfortable and good staff service they are definitely trained

    Stayed in July 2023

  • Reviewed: July 23, 2023

    9.0
    will definitely stay again in Nashville!
    • Leisure trip
    • Family with young children
    • Essential Queen Room with Two Queen Beds
    • Stayed 1 night

    AC in room didn;t work great - got hot

    n/a

    Stayed in July 2023

  • Reviewed: July 10, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely beautiful, and clean. Definitely will stay again.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    10
    I was well taken care of and had a great time.
    • Leisure trip
    • Travelers with friends
    • Premium Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was great and the fitness center was top notch.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    10
    Everybody was super nice and accommodating
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 6 nights
    • Submitted from a mobile device

    Dogs!

    Choose property due to outdoor pool and proximity to Scarritt-Bennett

    Stayed in June 2023

  • Reviewed: June 29, 2023

    9.0
    Beautiful hotel and would stay there again.
    • Leisure trip
    • Travelers with friends
    • Essential King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Only negative was during our 5 night stay our room was only tidied up once. Although we were out and about most of the day, they weren’t able to get to our room until we were getting ready for our evening out.

    Beautiful property in a great location. Staff was so friendly as most of our interactions with the people in Nashville.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    10
    Beautiful clean hotel.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Great location and beautiful hotel. The rooms were very nice and comfortable. They even have a wine hour every day for an hour for free wine to mingle

    Stayed in June 2023

  • Reviewed: June 14, 2023

    10
    Comfortable, peaceful location
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I liked everything!

    The location was close to restaurants and nightlife yet quiet. I loved the free water during the hot Cma festival!

    Stayed in June 2023

  • Reviewed: April 10, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Little on the pricey side.

    Coffee and taste wine in the lobby!

    Stayed in April 2023

  • Reviewed: March 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Essential King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    bed was a little uncomfortable

    valet (understaffed) room was fine updated complementary coffee

    Stayed in March 2023

  • Reviewed: March 22, 2023

    10
    Loved the hotel and the staff
    • Business trip
    • Group
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful hotel, clean

    Stayed in March 2023

  • Reviewed: January 23, 2023

    10
    Would definitely stay here again.
    • Leisure trip
    • Family with young children
    • Essential King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    It was in a great location. Easy to walk or ride scooters to places. Staff was so friendly. We were there for my daughters 21st birthday and they gave her a bottle of wine when we checked in.

    Stayed in January 2023

  • Reviewed: December 31, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    very pet friendly

    Stayed in December 2022

  • Reviewed: December 26, 2022

    7.0
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Tub and Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: December 20, 2022

    8.0
    Nice Hotel with Unique Style
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    My husband contacted them a couple of days before we arrived and asked about an early check in. They said that wouldn’t be a problem. When we arrived at the hotel, we checked in and headed to our room. We immediately noticed that we were given a smaller room. It was tiny. The lady at the front desk told my husband that since we needed an early check in, this was the only room they had clean and ready. My husband and I both were taken back by the fact that she didn’t mention that when we checked in. There was no mention of offering us money back since we were basically being downgraded. They ended up moving us to a different room that was a little bigger but still not what we had reserved. They told us it was a Booking.com issue. The bed was very uncomfortable. It made it impossible to just lounge in the room. There was also no fitted sheet on the bed. Only a flat one draped over the mattress cover. So if you turn over a couple of times in the bed, you eventually just end up on the mattress cover because the flat sheet wouldn’t stay put. I called the front desk to ask for a fitted sheet and she said they didn’t use fitted sheets. It was very odd and made the uncomfortable bed even more uncomfortable. We specifically stayed at this hotel because it had a spa connected. We were not impressed with the spa service at all. It was very overpriced. Pretty but not worth the price tag. We also were bummed that although the restaurant, The Henley, said it was open until midnight, the kitchen closed at 10.

    I loved that it was quiet and clean. The staff seemed very knowledgeable about the area.

    Stayed in December 2022

Showing 1 - 25

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