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  5. Reviews of Knights Inn Martinsburg

Reviews of Knights Inn Martinsburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1997 Edwin Miller Blvd, Martinsburg, WV 25401, United States of America

#8 of 10 hotels in Martinsburg

Guests' Choice

Review Score

Based on 139 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.9

  • Location

    7.9

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    7.1

  • Free Wifi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 4, 2024

    6.0
    Overall good value for price.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy neighbors

    Good location and park right outside room.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Good
    • With a pet
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hot water in the shower was just warm

    Stayed in March 2024

  • Reviewed: October 16, 2023

    5.0
    Glad I wasn't in the room much
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    no breakfast, the place was old, stains in the tub, hard mattresses-some people might like extra firm though, stink bugs

    Stayed in October 2023

  • Reviewed: August 31, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    the floors were filthy dirty

    Stayed in July 2023

  • Reviewed: August 24, 2023

    6.0
    I wish they are better Than this
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The AC is loud // I cannot turn on otherwise I cannot sleep . The shower no curtain . And the blanket is itchy . Luckily I bring my own blanket.

    Location is good

    Stayed in August 2023

  • Reviewed: August 14, 2023

    5.0
    Inexpensive and convenient thats what you are getting.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled like smoke and the towels and bedding were stained. There was a big dip and soft spot in the middle of the floor that felt like a pothole.

    I like it was available at short notice and right off the highway.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    6.0
    It was okay but can be better
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The sunken floor in my room leaky refrigerator

    There was no breakfast

    Stayed in July 2023

  • Reviewed: June 19, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    dated rooms. what seemed like long term tenets using the parking lot as their personal patio.

    convenient location. fridge and microwave.

    Stayed in June 2023

  • Reviewed: May 27, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The desk chair in my room has a huge stain. The staff gave me a new room. It seemed clean.

    The staffs were super friendly and helpful. The whole property is clean but the room was less clean. It was quite.

    Stayed in May 2023

  • Reviewed: May 14, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    roaches

    price

    Stayed in May 2023

  • Reviewed: September 4, 2022

    7.0
    The hotel was fine, just the way the staff handled my senior discount was wrong. Principles matter.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I was refused the senior discount because of mistakes made by the hotel's employees and the assistant manager the next day refused to give me the discount.

    Stayed in August 2022

  • Reviewed: August 13, 2022

    6.0
    it was what I expected for the price I paid
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    not very clean. floor was filthy. BLACK filthy.

    Stayed in August 2022

  • Reviewed: July 10, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lumpy been pillows Poor ac control, outside wood rot n needs paint. Inside poorly done moulding, wall repairs. Thin towels.

    Price n clean

    Stayed in July 2022

  • Reviewed: May 26, 2022

    6.0
    Short
    • Leisure trip
    • Couple
    • King Room - Disability Access - Non-Smoking
    • Stayed 1 night

    Booked this room because it claimed to be pet friendly online, when we arrived was informed that applied to dogs only. It should state that beforehand. Let us stay anyway, for a $10 fee. Other than that, it was a pleasant stay.

    Stayed in May 2022

  • Reviewed: October 24, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could use more comfortable pillows and stronger WiFi service. Very weak WiFi connection that frequently doesn’t work (have stayed multiple times).

    Location and price

    Stayed in September 2021

  • Reviewed: September 2, 2021

    7.0
    Satisfactory except poor wifi
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    Poor wifi

    Poor wifi

    Stayed in September 2021

  • Reviewed: August 22, 2021

    6.0
    Front desk and ac
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Kind of run down looking. But that’s expected compared to location and price compared to other places.

    First thing I noticed was how unprofessional the front desk person looked. Low cut, kind of worn tank top and concert worthy jeans HOWEVER she was very friendly and EXTREMELY helpful. Not to mention she did a great job handling about 6 or 7 customers at 12:30am. As for the room I was pleasantly surprised how clean and pleasant it was. Only issue was with the AC. It was ice cold (which can be a good thing) and the knob was broken so turning it down didn’t do much. Plus I bumped into the headboard (wall really) while sitting on the bed and the rather large (and heavy) picture fell down on the pillow. That would have been a MAJOR problem had it happened during the night while sleeping.

    Stayed in August 2021

  • Reviewed: August 6, 2021

    7.0
    It was decent.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it was dried up cat poo in the corner from a previous stay

    location was fantastic

    Stayed in June 2021

  • Reviewed: June 3, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The heater stopped working - weather was chilly so wanted some heat but had a chilly night in the room - and the floor needed mopping because our socks got very dirty on the vinyl flooring- no carpeting in the room

    Convenient to the highway and had a quiet night with no noisy people around- was glad to have a comfortable bed to sleep in and shower was nice.

    Stayed in May 2021

  • Reviewed: May 13, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not very well kept

    Convenient to highway

    Stayed in May 2024

  • Reviewed: March 25, 2024

    1.0
    Sucks
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Well I went to hang out with a boyfriend that evening when returning back late from my hangout my boyfriend and I walked into our hotel room and a stranger man was In my room. He went through all of my belongings he had my room destroyed. He vomited over a lot of things in my room and when going up to tell the staff on duty that late evening she was helpful for the most part we was in shock to all of us. The man had my sweater on. My boyfriend’s socks on his dirty ones were on the floor. All of my drawers were opened and ran through he went through my shoes. The man was definitely scary. That was the most scariest thing I have ever encountered. He said he got the key from the desk. The lady at the desk showed us that was not the truth. The police was called and he went to jail with a felony that night. I have no sorrow for this sorry man. I had to go through all of my things and get everything I had in my possession back in order the next day that I had other plans for. I was tired. I was hungry. A laundry lady did come and ask could she help she was the sweetest person ever! Did not get her name.as we were packing and cleaning. The owner would not get up and come to the emergency event that took place. He took hours to get there the next day. To just ask my card I used to issue us back the days we are Not staying anymore. Which I believe we should have got reimbursed for the entire week I payed I was there for 2 days and was totally taken out of my lifestyle , or comfort zone with what took place at his place of business. But to wonder : when I went to pay my weekly. After two days of observation and I didn’t see anything because I work all day. Monday to Friday so I really Just come to sleep. I was told that my room need inspected every Friday! I didn’t like that at all when I said something to the owner or the owners son the young man. He just kept his chin up and was demeaned about it. Okay well we allowed it. I signed the paper to agree.

    I liked Larry he was VERY RESPECTFUL ! And had great customer service skills!

    Stayed in March 2024

  • Reviewed: February 28, 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like the fact the room had roaches and the pull out bed was disgusting

    Nothing

    Stayed in February 2024

  • Reviewed: January 23, 2024

    8.0
    Great value for the price. Love the upgrades.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Missing a rack to hang clothes.

    We have stayed here many times in the past but were still pleasantly surprised by the upgrades. We stayed in Room 203 which had a new floor, remodeled walk in shower and new beds. The only thing missing was a rack to hang clothes. We will definitely stay here again.

    Stayed in January 2024

  • Reviewed: December 17, 2023

    8.0
    Just ok
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No pen, cable tv was low grade

    Convenient

    Stayed in December 2023

Showing 1 - 25

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