701 Washington Street, Helena, MT 59601, United States of America
#14 of 24 hotels in Helena
Guests' ChoiceBased on 401 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
7.9
Facilities
7.5
Staff
8.5
Value for money
7.6
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Joseph
United States of AmericaWe found a bed bug in our first room. They moved us immediately, made and informed us of plans to exterminate the room and adjoining rooms. Both rooms had large gaps around the entry door meaning all the noise of hall came into the rooms which made it hard to sleep.
We had a late check-in followed by an issue in the night. We were quickly able to get it resolved.
Stayed in April 2024
Reviewed: April 20, 2024
Hope
CanadaBreakfast was disappointing. At 7:15 on a Friday morning there was no coffee. I let staff know and I was given A rather curt reply that they were working on it. 20 minutes later still no coffee. There was no butter either. Rooms were large but sadly needed a good refresh. A bit shabby
Evening desk person was very friendly and helpful when we checked in.
Stayed in April 2024
Reviewed: April 17, 2024
Fay
CanadaThe phone line wasn't working properly. Reception couldn't hear us. The fan in bathroom did not wokrk.
Breakfast good. Appeared to be a lot of channels for tv. We weren't there long enough to enjoy.
Stayed in April 2024
Reviewed: April 12, 2024
Susan
CanadaDon’t think the room was finished . Room clean, but no wash clothes, only 2 hot cups, I pkt of creamer & sugar, toilet roll not put on holder, spray bottle cleaner left in bathroom , only 3 pkt decaf coffee. Room wasn’t completely checked over
Breakfast good
Stayed in April 2024
Reviewed: April 12, 2024
Christine
United States of AmericaIt was a little dated, lots of stains in the hallway, rooms and furniture in the rooms, but we had a pet, so maybe that's why we were put in that area, which I totally ubderstand. I did feel that the bed and bathroom were clean.
Was a pet friendly hotel which we needed. Perfect location for us. Front desk staff lovely, afternoon at check in and in the morning at check out. Hot breakfast, nice variety of food. Cost was reasonable.
Stayed in April 2024
Reviewed: April 8, 2024
Sara
CanadaRoom was outside of pool area and it was a little noisy but not terrible.
Easy access clean rooms
Stayed in April 2024
Reviewed: April 2, 2024
Pamela
United States of AmericaOur heater kept blowing cold air.
Breakfast was good except our second day it was 40 minutes late. All the staff were very friendly.
Stayed in April 2024
Reviewed: March 26, 2024
Mary
United States of AmericaTraffic outside to close and some others talked late into the night.
Breakfast was great!
Stayed in March 2024
Reviewed: March 4, 2024
Eg2010
CanadaNice place ,clean ,good location, breakfast 15 out of 10 highly recommend ...chef Karen prepare us her specialty ,was so good...just ask for the red belly chikady ...you won't regret it....i go back next time for sure
Stayed in March 2024
Reviewed: February 28, 2024
Shane
United States of AmericaDidn't like that. I booked for a king and got too Queens. Snow contractor cleared the parking lot at 2:00 a.m. not good
Nice clean basic room
Stayed in February 2024
Reviewed: February 28, 2024
Savannah
United States of AmericaThe staff were amazing!! Very helpful and they went over and above to try and help us when we had to stay an extra day. Super friendly and smiles to great you as you went in and out.
Stayed in February 2024
Reviewed: February 25, 2024
Dement
United States of AmericaThe lady who checked us in was rude, there was hair on shelves next to the bed and in the drawers.
How quiet it was.
Stayed in February 2024
Reviewed: January 22, 2024
Adam
United States of AmericaBed was firm. Wifi didn't work at our end of the hotel. Same breakfast all 3 days. Facility is dated and dingy.
Location, price and staff.
Stayed in January 2024
Reviewed: January 6, 2024
Yan
CanadaTo be honest, the space is a bit cramped.
The employees are very friendly and have a hot breakfast.
Stayed in January 2024
Reviewed: December 31, 2023
Pat
CanadaThe breakfast was not good
Very friendly staff clean easy access
Stayed in December 2023
Reviewed: December 28, 2023
Jay
United States of AmericaFirst room we were given had TV and curtains which did not work and was a little shabby. Changed to a better room. Hard to get to from one direction.
Friendly staff, clean and comfortable.
Stayed in December 2023
Reviewed: November 1, 2023
Anthony
United States of AmericaConvenient location and decent breakfast.
Stayed in October 2023
Reviewed: November 1, 2023
Marianne
CanadaVery aged . In need of upgrading. Very expensive for how old it is .. got the beautiful upgraded one in St George for $60 cheaper
Dog friendly
Stayed in October 2023
Reviewed: October 10, 2023
Wagner
United States of AmericaI got bit up by bugs. It’s not noticeable until you get home.
The pool is heated. It’s nice to have access to the heated pool to relax. Plus, there are grills available as well.
Stayed in October 2023
Reviewed: October 2, 2023
Rebecca
United States of AmericaWe arrived at 4:30 and our rooms were not ready - check in was supposed to be 3:00 pm. It was very inconvenient due to profound family stressors. There was no apology or accommodation from the staff.
Accommodate our dogs, good breakfast, quite rooms
Stayed in September 2023
Reviewed: September 25, 2023
Christine
CanadaHad issues with the TV, remote wouldn’t work. Breakfast was just ok, no sausages were ready and then seemed to be just cooked in a microwave when they were put out
Cleanliness, pleasant staff, good location
Stayed in September 2023
Reviewed: August 15, 2023
Lori
United States of AmericaOld and dirty sofa and chair. There were stains on the carpet.
We liked the location and enjoyed the breakfast.
Stayed in August 2023
Reviewed: August 5, 2023
Trent
CanadaStreet noise was quite loud as our room was facing the road.
Breakfast was good. Location was ok but series of one-way streets made navigating the area a bit tricky - our first time in Helena!
Stayed in July 2023
Reviewed: August 4, 2023
Lande
CanadaThe pillows were like sleeping on pancakes and the walls paper thin. You could hear a pin drop in a room beside you.
The property had a pool and breakfast for our boys.
Stayed in July 2023
Gérardmer, France
Bawtry, UK
Tirana, Albania
Vignacastrisi, Italy
Mimbaste, France
Noordwijk aan Zee, Netherlands
Veliko Tŭrnovo, Bulgaria
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content