11805 Lackland Road, Saint Louis, MO 63146, United States of America
#63 of 80 hotels in Saint Louis
Guests' ChoiceBased on 1596 hotel reviews
7.0Cleanliness
7.4
Comfort
7.5
Location
7.9
Facilities
7.3
Staff
8.3
Value for money
7.5
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 5, 2024
Fredwell
United States of AmericaThe room had a weird smell. The towels & wash clothes smelled awful, they smelled like a mix of vinegar & lemon juice
Location Bed & pillows comfortable
Stayed in May 2024
Reviewed: May 3, 2024
Diane
United States of AmericaDoor keys dint work and had replaced 3 times. Elevator was broke during stay, hallways are dirty and run down, many amnentities in the room are very outdated.
The rooms are very clean and great location for our need.
Stayed in May 2024
Reviewed: May 3, 2024
Michael
United States of AmericaHallways need better lighting. Extra bar soap in bath. Trash removed from hallways more often.
Location. Price. Staff.
Stayed in May 2024
Reviewed: May 3, 2024
Diane
United States of AmericaThe common areas are very run down, door keys didn't work 50% of time and tvs in the room are really small.
The clean room, friendly staff, and the location to Barnes Jewish Hopital. Excellent value!
Stayed in May 2024
Reviewed: May 2, 2024
Brad
United States of AmericaComfortable and clean! Perfect combo.
Stayed in April 2024
Reviewed: April 30, 2024
James
United States of AmericaShower tab on faucet did not work properly n carpet in hallway on 1st floor was horrendous looking.
Breakfast was not that good
Stayed in April 2024
Reviewed: April 27, 2024
Symantha
United States of AmericaN/A
Location. Room was clean and staff.
Stayed in April 2024
Reviewed: April 22, 2024
John
United States of AmericaIt's obvious that the owners are absent or just don't care. Example 1, the floor of the breakfast area made a sticky sound / feel as you walked across. The plastic cover over the hot food was broken and awkward to use. Example 2, going to my room, there was a bag of trash in the hall and a stray piece of tissue paper. That tissue paper survived for over a day. The carpets look un vacuumed. The next day there was a huge black plastic garbage bag that was left behind along with a rag on a side table. Example 3, my bathroom overhead light was burnt out. Obviously the staff needed to replace it a long time ago.
The location near major freeways was a plus. The breakfast was adequate and the staff courteous.
Stayed in April 2024
Reviewed: April 11, 2024
Run
United States of AmericaThe first room smelled of black mold. The room we stayed in 217 the mirror was not cleaned and the tub was slow to drain during the shower. The cover on the air conditioner keep falling off. The rating suggested a better experience.
The front desk person Charles was very helpful in finding us a different room.
Stayed in April 2024
Reviewed: April 9, 2024
Jared
United States of AmericaRoom was ok, but a little dated with leaky tub, general wear and tear. Water had kind of funny taste.
Breakfast was good. Location was in a safe neighborhood. Staff was very helpful and friendly.
Stayed in April 2024
Reviewed: April 8, 2024
Robert
United States of AmericaParking was inconvenient
Stayed in April 2024
Reviewed: March 31, 2024
Candy
United States of AmericaLocation was further than desired and described. Bed and pillows were just passable. There was no switch for Bathroom exhaust fan nor large light in batheoom. Hair dryer did not work. Hole in sheets on the bed.
It was clean
Stayed in March 2024
Reviewed: March 26, 2024
Anastasia
United States of AmericaLittle dirty, smelled funky
Great location, good value
Stayed in March 2024
Reviewed: March 25, 2024
Kimberly
United States of AmericaThe eggs and gravy were cold. The biscuits were hard.
Exceptional service when we checked in. Clean and pretty quiet.
Stayed in March 2024
Reviewed: March 25, 2024
Markie
United States of AmericaWe only reserved 3 rooms and found out they charged us for 4 rooms. Now saying it's going to take a few days before we get reimbursed for the extra room, we just have to keep receipts.
Rooms were clean, staff was very helpful
Stayed in March 2024
Reviewed: March 23, 2024
Hayley
United States of AmericaAsked for a crib 3 times, I called the front desk and was told every time they were looking. Gave hours in between calls just so we wasn't rushing them but never got a crib.
Comfortable beds
Stayed in March 2024
Reviewed: March 22, 2024
Lindsey
United States of AmericaTowels had hair in them
Comfy and quiet
Stayed in February 2024
Reviewed: March 16, 2024
Angela
United States of AmericaIt was a very nice, clean location with friendly staff
Stayed in March 2024
Reviewed: March 15, 2024
Samantha
United States of AmericaIt was affordable
Stayed in March 2024
Reviewed: March 10, 2024
Shelton
United States of AmericaConvince
Breakfast and staff very nice
Stayed in March 2024
Reviewed: March 4, 2024
Luke
United States of AmericaAir conditioning didn’t work
All of it was good, guy at front desk was very nice and helpful and personable.
Stayed in March 2024
Reviewed: February 29, 2024
Patricia
United States of AmericaMy children were asked to leave while I was away at the store the evening of check in. I was not notified from staff members that my children were being asked to leave they just forced them to wait in the lobby. When I asked what were the grounds for them being asked to leave he said there had been a complaint for music being played loudly. I proceeded to ask him for the written policy he told me there was not one and the decision was made at his discretion. The safety of my children was in jeopardy and I believe I was treated extremely unfair. I’ve tried contacting corporate several times to no avail regarding this issue.
Facility was clean and initially the staff was friendly
Stayed in February 2024
Reviewed: February 19, 2024
Kevin
United States of AmericaWoke up with a bug bite on my arm, not sure from what
Very clean, friendly staff, and fairly priced.
Stayed in February 2024
Reviewed: February 19, 2024
Latisha
United States of AmericaHeat did not work in our room, but they worked with us to get a different room. Bathrooms could be maintained a little better.
Staff were very helpful
Stayed in February 2024
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