1 South Franklin St, Chicago Loop, Chicago, IL 60606, United States of America
#116 of 182 hotels in Chicago
Guests' ChoiceBased on 2890 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.1
Facilities
8.2
Staff
8.4
Value for money
7.9
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Phifer
United States of AmericaKey acces continual problems. Room #808 had a constant humming or running of water noise for all 3 nights.
Could have been better. More choices.
Stayed in June 2024
Reviewed: June 2, 2024
Zairimar
United States of AmericaAll clean
Stayed in May 2024
Reviewed: June 1, 2024
Derek
NetherlandsJust the plastic utensils and polystyrene plates used for breakfast :(
Convenient for our needs, comfortable to stay in
Stayed in May 2024
Reviewed: May 29, 2024
Ross
New ZealandWell located to train station and city activities Able to walk to all attractions
Stayed in May 2024
Reviewed: May 21, 2024
Cuauhtemoc
MexicoThe room was not cleaned every day.
The location of the hotel is excellent. Staff is very friendly.
Stayed in May 2024
Reviewed: May 20, 2024
Constantin
United States of AmericaBreakfast was okay, but it can get very crowded quickly and they can run out of food/drinks easily
Great location
Stayed in May 2024
Reviewed: May 18, 2024
Kim
New ZealandGood location, friendly staff, comfortable and cost effective
Stayed in May 2024
Reviewed: May 15, 2024
Sudhipika
United States of AmericaThe water from shower was very low. The quality of the toilet paper was very bad
The rooms are very clean
Stayed in May 2024
Reviewed: May 12, 2024
Silvia
SwedenCleaning and breakfast
Location
Stayed in May 2024
Reviewed: May 11, 2024
Steven
GermanyBreakfast could have been better.
Nice location. I walked to the Art Institute and other sights along the lake front. Front desk staff very helpful.
Stayed in April 2024
Reviewed: May 4, 2024
Rosario
United States of AmericaStaff was not friendly. Messaged property asking if they had gluten free bread and they said they would check but never got back to me.
Clean. Location.
Stayed in May 2024
Reviewed: May 2, 2024
Tatiana
BrazilBreakfast options was terrible. Please you should improve.
Stayed in April 2024
Reviewed: April 29, 2024
Marcus
United States of AmericaThe $150 deposit that take forever to return .
The area
Stayed in April 2024
Reviewed: April 29, 2024
Ricks
United States of AmericaNothing
Everything
Stayed in April 2024
Reviewed: April 29, 2024
Catherine
AustraliaThe lighting was poor and the mattresses in our room seemed warn on the where people have sat reading by the light.
Location, value for money and breakfast included
Stayed in April 2024
Reviewed: April 28, 2024
Telisha
United States of AmericaParking the girl for breakfast the young girl attitude could be better
Check in staff good
Stayed in April 2024
Reviewed: April 26, 2024
Olyvia
United States of AmericaThe morning staff
Location
Stayed in April 2024
Reviewed: April 26, 2024
Tony
United KingdomNo security safe in the bedroom. The breakfast arrangement needs to be improved, serving everything on polystyrene plates etc is a big minus we didn’t eat there. Being a little picky , our stay this time was slightly marred by the fact that we were in a room at the back of the hotel and the noise of the local metro trains disrupted my sleep through the night
We have stayed previously whilst in Chicago, this hotel doesn’t have all the frills of maybe a higher rated establishment but the price is very attractive with its position in the city being its best bonus . A friendly team awaits you on arrival and throughout your stay are very obliging. Rooms are large , clean and the king size beds are good for a good nights sleep.
Stayed in April 2024
Reviewed: April 23, 2024
Rosa
United States of AmericaGarage wasn’t included. Didn’t like I had to pay somewhere else
The front desk receptionist was always friendly and helpful.
Stayed in March 2024
Reviewed: April 22, 2024
Maria
United States of AmericaI didn’t like the fact that our towels and bedsheets weren’t changed in three days!!
It was good except for the breakfast was too poor! Not much to choose from
Stayed in March 2024
Reviewed: April 16, 2024
David
United States of AmericaI hated that the breakfast dishes were styrofoam, one of the worst ecological choices. Other hotels we stayed at used sturdy paper. Styrofoam is unconscionable to use! You are contributing to ecological destruction. I won’t repeat my stay.
Stayed in April 2024
Reviewed: April 15, 2024
Robert
United States of AmericaBathroom fan on ALLthe time. HVAC fans running CONSTANTLY. Every if thermostat was turned off!!!° Hard to sleep
Stayed in April 2024
Reviewed: April 15, 2024
William
United States of AmericaShower
Close to our office and several places to eat near by
Stayed in April 2024
Reviewed: April 15, 2024
Doesburg
United States of AmericaThe breakfast room was a little too small. We had to wait for seats
It was close to everything.
Stayed in April 2024
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