126 Cusick Road, Alcoa, TN 37701, United States of America
#7 of 19 hotels in Alcoa
Guests' ChoiceBased on 728 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.2
Staff
8.8
Value for money
8.2
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 27, 2024
Roxane
United States of AmericaThe young man at the desk had no personality.
The property was very clean and well maintained.
Stayed in May 2024
Reviewed: May 20, 2024
Frances
United States of AmericaNothing important, Just no ice machine on our floor.
Everyone was very nice and helpful. Clean and comfortable. Pet friendly, love that. ❤️
Stayed in May 2024
Reviewed: May 20, 2024
Everett
United States of AmericaYou guys need better toilet paper.
Aaron was absolutely awesome. Loved his hospitality and welcoming intake. Give that man a raise. Will return.
Stayed in May 2024
Reviewed: May 16, 2024
Yolanda
United States of AmericaNot enough push carts
Everything was good except not enough push carts
Stayed in May 2024
Reviewed: May 15, 2024
Veronica
United States of AmericaSome quirks with the room. Shuttle service was late and new driver. His driving scared me. I was praying for safety.
Location, breakfast available, shuttle. They did have food options available for purchase if needed.
Stayed in May 2024
Reviewed: May 14, 2024
Jennifer
United States of AmericaThere could be more and better lighting in the room
It came with breakfast. the bed was very comfortable. The room was clean. the staff were very friendly.
Stayed in May 2024
Reviewed: May 13, 2024
Yolanda
United States of AmericaThe AC system is confusing
Everything was good
Stayed in May 2024
Reviewed: April 29, 2024
Kimberly
United States of AmericaNooo hot water !!! No breakfast ( weekends breakfast starts at 7 instead 6 and I had to leave at 6:30 to get to airport 😢)
Clean, great location , quiet
Stayed in April 2024
Reviewed: April 29, 2024
Thomas
United States of AmericaThe only complaint I could even find and it is more of a personal thing is the fan on the unit wasn’t loud enough. I like to sleep with a fan on at home but I couldn’t hear this one running at all. So to some it would be a great thing.
Aaron and Ashley were super people they helped me with questions I had and made check-in/out very easy.
Stayed in April 2024
Reviewed: April 20, 2024
Tatro
United States of AmericaAbove
Aaron was exceptional. The morning front desk girl who checked me out was scored a 10 as well. However, the shuttle driver was so rude!! Terrible driver and my safety was not his concern. Bad driving and poor personality. But, everyone and everything else was fabulous!
Stayed in April 2024
Reviewed: April 9, 2024
Ashley
United States of AmericaWhile I appreciated the provided shampoo/conditioner/body wash/lotion being a nicer brand and being available in large bottles, we personally would have preferred a less toxic (scent-free) version. I know a hotel can’t accommodate everyone’s needs and we had our own soap on hand. That’s just me being extremely nit picky for review purposes.
The staff was friendly and the room was clean. We appreciated the lemon water available at all times in the lobby and a fridge in our room. The location was super convenient for one night stays right by the airport when our flights came in and left in the middle of the night and our actual vacation stay was 90 minutes away from the airport.
Stayed in April 2024
Reviewed: March 12, 2024
Page
United States of AmericaBreakfast over too early mattress too soft for my taste but still nice hotel
Lovely hotel nice shower products and good free breakfast
Stayed in March 2024
Reviewed: March 5, 2024
Gary
United States of AmericaOverhead light in bathroom needed cleaned.
Mostly everything was just fine. Help was excellent.
Stayed in March 2024
Reviewed: March 4, 2024
Micheal
United States of AmericaI paid in full ahead of time but they still needed a fifty dollar deposit which wasn't told about ahead of time of a card or 200 cash.none of this was told ahead of time.ill never say here again and check out isn't till 11 but the maids tryed to open my door at eight am to clean I'm glad I had it locked.agsin I will never stay here again.
Place was nice
Stayed in March 2024
Reviewed: February 28, 2024
Sacred
United States of AmericaClean & comfortable. Close to the airport.
Stayed in February 2024
Reviewed: February 24, 2024
Phyllis
United States of AmericaSome things in the motel needed upgraded. Our bathtub was chipped and the window seal was falling off. Small maintenance checks would help.
Staff were friendly and helpful. Rooms were clean. Bedding was exceptional. We loved the new fitness room and the pool. Breakfast was good and staff kept it replenished often. We enjoyed our stay.
Stayed in February 2024
Reviewed: February 17, 2024
Trina
United States of AmericaBreakfast
Comfortable beds
Stayed in February 2024
Reviewed: February 9, 2024
Gautam
Germanybreakfast options
clean room
Stayed in February 2024
Reviewed: February 5, 2024
Jasmine
United States of AmericaI checked out prior to breakfast.
Stayed in January 2024
Reviewed: January 22, 2024
Kevin
United States of AmericaThe fact that they got snow and the parking lot never plowed or shoveled the snow/ice. It was very treacherous for my in-laws even the parking spots and handicap ramps were never done.
Stayed in January 2024
Reviewed: January 2, 2024
Bennetta
United States of AmericaWe wanted to bring Family in so they could spend time with us at the pool we were told no. We watched people cleaning the pool out and when I say people, I mean guest. There was Band-Aids and other things in the bottom of the pool.
Stayed in January 2024
Reviewed: December 31, 2023
Kathryn
United States of AmericaBed was a little uncomfortable. We were so tired it really didn’t matter that much. The staff made up for it.
The staff was excellent.
Stayed in November 2023
Reviewed: December 30, 2023
Andrea
United States of AmericaN/A
Friendly staff…decent breakfast
Stayed in December 2023
Reviewed: December 19, 2023
Thomas
United States of AmericaBreakfast selection was very limited. Offered only cucumber water throughout the day. Offering Regular ice water and cookies or snacks would have made it another star.
Friendly staff, gym and pool were open and clean.
Stayed in December 2023
Essaouira, Morocco
Cebu City, Philippines
Rye Brook, USA
Istanbul, Turkey
Yangon, Myanmar
Suceava, Romania
Sigiriya, Sri Lanka
Warsaw, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content