5922 Interstate 10 West, San Antonio, TX 78201, United States of America
#267 of 320 hotels in San Antonio
Guests' ChoiceBased on 1018 hotel reviews
5.9Cleanliness
6.6
Comfort
6.7
Location
7.3
Facilities
6.3
Staff
7.1
Value for money
6.6
Free Wifi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Angela
United States of AmericaThere were 5 small roaches 🪳 in our room. Crawling by the front door, in the bathroom and on the table beside the television
The rooms were somewhat remodeled
Stayed in May 2024
Reviewed: April 30, 2024
Bridgette
United States of AmericaI entire hotel needs a better look (still outdated/ looks like a motel ). It was recently remodeled, but they spent money on the wrong items.
I like the location of the hotel with plenty of places and restaurants.
Stayed in April 2024
Reviewed: April 24, 2024
Angel
United States of AmericaThe towels were stained and the personel was sort or rude. I put a 40 dollars safe deposit and it still hasnt been reimbursed although i did not damage any property and everything was in order when I left.
Accesible to certain areas
Stayed in April 2024
Reviewed: April 16, 2024
Hans
United States of AmericaNo face on the phone, so I could not call front desk The cable cord on the TV was unplugged. I finally figured out why the TV wouldn't turn on
Good nights sleep
Stayed in April 2024
Reviewed: April 5, 2024
Elizabeth
United States of AmericaI saw roaches all over the room
It's close to my doctor and staff is very nice
Stayed in March 2024
Reviewed: March 18, 2024
Rebekah
United States of AmericaThere were stains on the towels and even though we requested a non smoking room, our neighbors were smoking marijuana all night that got into our room because ventilation. I understand this is hard to stop by management, but it did make us a little uncomfortable.
Room was a great size and renovations were very nice. Breakfast was amazing.
Stayed in March 2024
Reviewed: November 10, 2023
Salvador
United States of AmericaLocation and price
Stayed in November 2023
Reviewed: October 17, 2023
Susan
United States of AmericaThe place had garbage all over it. An old mattress was standing against the wall in the hallway outside. The pool area and grounds were weedy and unkempt. An afternoon and a $50 weed eater would make a huge difference! Take some pride in your property!! Breakfast was 2 pieces of wheat toast and plain bagels. Nothing else.
The lady was nice when we checked out. The room was nicely decorated and clean.
Stayed in October 2023
Reviewed: September 22, 2023
Decatur
United States of AmericaI didn't get my room deposit back because they said it smell like smoke and I don't smoke but the lady in the room next to me was walking in an out the room while smoking 🚭. I got charged for it 😑
How clean it was
Stayed in September 2023
Reviewed: September 3, 2023
Taylor
United States of America... it could have used a closer eye to the cleaning and setup for the next visitor... overall, it looks great... but there were stray hairs on the shower walls... the bottom of my socks were jet black from the ceramic tiled floor... water left standing in the coffee maker reservoir when housekeeping placed the complimentary tea & coffee packets in there... so... no coffee at 5 in the morning until I got fully dressed... explained my coffee maker problem and got nothing solved until I was driving away at 9 am... three different times I went into the lobby to retrieve a cup of coffee... all i needed was someone to apologize and offer me some solutions... like.... a FRESH packet of coffee grounds or a WHOLE NEW coffee maker setup! It's not that big of a deal, but it IS the little extras we need to feel more than just another dollar made...
the room was recently remodeled, which was refreshing...
Stayed in September 2023
Reviewed: September 3, 2023
Justin
United States of AmericaThe room was outside and close to the parking lot of additional businesses in the area. Not really safe, keycard locks need to be serviced. Have exterminators spray in the room and the surrounding areas.
The location was in a decent spot close to a gas station and coffee shop. Along with a few restaurants.
Stayed in August 2023
Reviewed: August 27, 2023
Angelina
United States of AmericaThe volume on the TV was set for low and it was locked
The location was good
Stayed in August 2023
Reviewed: August 12, 2023
Emma
United States of AmericaChecked in late,wanted to go for a swim but couldn't.
Staff,is great. Nice, clean very quiet. Was disappointed they had no breakfast,but it's all good.
Stayed in August 2023
Reviewed: July 31, 2023
Kenneth
United States of AmericaHad a smell of something dead in the wall . The floors were dirty.
Location was great. Wasn't a lot of mess going on.
Stayed in July 2023
Reviewed: July 17, 2023
Lapd1996
United States of AmericaThe management staff was rude.
The room
Stayed in June 2023
Reviewed: June 24, 2023
Hernandez
United States of AmericaLocation was ok, staff very nice. Seemed that the was drug addicts staying a few rooms down. Idk if the person had an overdose but he was left outside the room for a while and the ambulance was called.
Stayed in June 2023
Reviewed: June 20, 2023
Karl
United States of AmericaI've tried to like this property; have stayed there every month for a long time. It's a remodel gone all wrong- bad painting lack of cauld, no fill to decayed wood on door frames. Truly lipstick on a pig. No lip liner, though. I give up.
Good location, friendly staff[
Stayed in June 2023
Reviewed: June 7, 2023
Jessica
United States of AmericaI didn't sleep all night very noise neighbor's, as check in it was not address the hours of check out or breakfast time. light in room was little difficult to turn on, flickering . Door in rooms were not completely closing my family and I didn't feel safe. Trash outside the room facility was just thrown out not even in the trash can. It could of been better for that price.
Stayed in June 2023
Reviewed: May 30, 2023
Yaz
United States of Americaeverything
not what I expected
Stayed in April 2023
Reviewed: May 29, 2023
Frenciene
United States of AmericaNo television access
Cleanliness and lovey swimming pool
Stayed in April 2023
Reviewed: May 29, 2023
Jesa
United States of Americathe smell of urine on the stairs, some towels looked dirty
the room was clean , no carpet and looked like new, the location was good and they allow pets
Stayed in May 2023
Reviewed: May 27, 2023
Karl
United States of AmericaIts a work in progress. After a year or more of renovation, still no working ice machines
Friendly staff Clean rooms
Stayed in May 2023
Reviewed: May 19, 2023
Jennifer
United States of AmericaVery old, dingy, dirty.
Staff was great, location convenient.
Stayed in May 2023
Reviewed: May 8, 2023
Perez
United States of Americathe only thing was the floors where dirty like they didn’t mop because my feet where filthy dirty
Like that they call me about my husband leaving his driver license that show their staff are honest
Stayed in May 2023
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