For starters, when we walked into the room, it had a very bad smell. So I continued to check the room notice that it was a cleaning issue in the entire room the bathroom tub has visible rust, which makes the tub look dirty. The carpet had different stains on it. The microwave was dirty, and the mini frig needed to be defrost. One of the green chairs around table is broken. I forgot to mention that the tub had 2 long skinny small black bugs not sure of the name of the bugs. The furniture either need to be cleaned (shampoo) or replaced. There was no phone in the room to call front office. I went to store to get lysol to spray the entire room after seeing all the cleaning issues. At the end of the night went to pull couch bed out there was already used dirt sheets and blanket with a hold in sheet and something light red on sheets. Thats when I tried to call the front office at that time couldn't find phone so i called from my phone. Now the night guy really didnt understand me so I hung up took all the dirt linen to front office and he was a understanding and did give me clean linen. He had guess come in so I waited to they left to speak to then cause I didnt want to discuss the issue but I did report all the issues and concerns. My sisters lives in the apartments behind this hotel and she said instead of booking in Rockwall please come closer to me thats how I new about the hotel. The reason for the stay is we had a granddaughter that was in town that hadn't seen family in a longggg time so we decided to find a room that had a pool. Perfect location since it was close to my sister and had a pool. The pool jacuzzi was dark greenish brown very very dirty and around the pool area could use some power wash to remove all thw dark dirt stains even a lil paint. Last but not least after family left and it was time to put my grandbabies to bed there was no sleep for me.

The manager that checked us in was friendly thats the only reason I gave a 2

Stayed in May 2023

I was disappointed . The indoor pool was closed. The city closed it.

Stayed in April 2023

Nothing. Hotel did not have my reservation from Booking.com and when I arrived they were then completely sold out. My nam was not in their system. Will not use Booking.com again

Stayed in April 2023

nothing it was just ok

location

Stayed in March 2023

Breakfast had no options everyday it was microwave eggs and gray sausage links/patties. The waffle batter was bland. Only fresh fruit was banana and they only put out so many at a time. It was the same chocolate chip muffins the whole stay. Toaster didn’t work. Room was very dirty. I stay in room 218. I had to take my own Clorox wipes and clean the table, night stands and doors. The doors and phone haven’t been cleaned in ages. The fridge had a smell didn’t even bother using it.

NA

Stayed in March 2023

Nothing I didn't like everything was great

I liked the room overall it was spacious and comfortable and liked that it had a big screen tv

Stayed in March 2023

our deadbolt was broken, door was wide open when we walked up to it the first time. room appeared to have a surface clean (sheets, pillows, quick wipe down of counter and bathroom sink) but did not smell good, pull out bed cane w no pillows and I could not get anyone to bring me any after two calls downstairs. Tub was rusted and pealing, TVs were sooo far away from the bed that it wasn’t even worth straining your eyes for.

ease of access to where we needed to be, indoor pool available, family room suites and free breakfast.

Stayed in March 2023

There was no hair dryer or iron in the room. Usually I don't need these items when I travel but this was for work so it threw off my plans a bit.

The room was exceptionally cleaned and smelled great.

Stayed in February 2023

When we got to our room, the sheets looked yellowish and at 3am at night, we couldn’t sleep because we can hear the people next door. Also I feel like they should’ve extend the breakfast hours up to 10am instead of 9.

I liked the free parking and the jacuzzi area.

Stayed in February 2023

Nothing

Staff was great room was great all in all we have 0 complaints

Stayed in November 2022

The staff was nice and helpful.

Stayed in November 2022

See above

Breakfast was not available at 9:05 on a Holiday.I couldn't even get a cup of coffee as they had closed the eating area.

Stayed in September 2022

nothing all was perfect

awesome staff

Stayed in August 2022

Everything was bad. Breakfast bad, rooms dirty and disgusting, it smells bad, gave us terrible allergies and my husband an asthma attack. Broken toilet, musty carpets throughout the 3rd floor. They overcharged me, charged me for 5 days on a 3 day stay, and this was after I complained. Housekeeper lied to manager and said they checked on us when they Never did. Not once. Taking the last of my money is just cruel to a mom on a budget. Terrible stay. Don't do it.

The place looks brightly lit and well decorated but don't be fooled, the rooms are crap.

Stayed in July 2022

The Manager Jeffrey was great and kind. The desk clerk Ann was so sweet. So was the gentlemen sorry i forgot his name he was nice too.. The room was emaculate clean , beds were comfortable. Bathroom was clean , room was perfect. It was really hot outside and the room stay at a perfect temperature. They had a good breakfast. I have no bad comments. We will definitely stay there again. Oh by the way the inside pool , it was very clean and so was the hot tub. Very very good place to stay and safe. Love it there. 5 stars plus for us.

Stayed in July 2022

Breakfast was great everything was really good. the bed was comfortable.

Stayed in June 2022

When we first walked in to check in after 10pm we didn’t see anyone but a man sleeping in the lobby. After standing there for about 5 minutes waiting to see if anyone was going to come check us in I saw the guy sleeping had a name tag on his shirt. I woke him up and asked if he works there. Come to find out he was the one working the front desk. The beds were not comfortable at all. They were hard and the pillows were horrible. One of the spreads had two big holes in it. The breakfast wasn’t good. The air conditioner didn’t work properly, it kept cutting off and on. On our very last night my baby girl found someone else dirty boxer shorts in the bathroom. I’m assuming it was someone who stayed before us. It was all girls with me.

the location

Stayed in July 2022

Everything went good for me there's nothing that could be done to make it better

I liked everything there was nothing I did not like

Stayed in June 2022

ROOM SMELLED HORRIBLE, THE BILLING AND CHARGING WERE NOT CORRECT. STAFF WAS ARGUMENATIVE AND ACCUSATORY. VERY RUDE WHEN TRYING TO SPEAK TO SOMEONE ABOUT THESE ISSUES.

THE LOCATION.

Stayed in June 2022

Beds were so hard

Juan was an exceptional staff member

Stayed in June 2022

My room was on the second floor. There were plenty of stains on the hallway carpet, and especially across from my room. The AC in my room was very loud and I could not rest. Second day had to sleep without it on in order to get a good night sleep. Also the breakfast bar needs improving. selection was VERY limited and not TASTY. We did not engage in breakfast the second day.

Good location off from the interstate .

Stayed in May 2022

The key was hard to use to get into the pool

Convenient my son lives in the apartments next door

Stayed in May 2022

NA

Everything

Stayed in April 2022

N/A

The staff especially

Stayed in March 2022

Awesome

Stayed in April 2022