7540 Memorial Boulevard, Port Arthur, TX 77640, United States of America
#8 of 20 hotels in Port Arthur
Guests' ChoiceBased on 83 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
8.6
Value for money
8.2
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 19, 2024
Carla
United States of AmericaRoom was spacious, very good lighting, bed and pillows were comfortable. Good location to freeway.
Stayed in February 2024
Reviewed: February 19, 2024
Lisenby
United States of AmericaThe fact that they ran out of breakfast early.
The people are friendly.
Stayed in February 2024
Reviewed: October 22, 2023
John
United States of AmericaThe beds could be more comfortable
Stayed in October 2023
Reviewed: November 7, 2022
Betty
United States of AmericaThe bathroom toilet was backed up the whole time we were there. They tried to resolve the issue but was unable to. It was no fault of theirs. They were very apologetic because they could not resolve the issue. The plumbers worked on it the whole time we were there.
The room was fully furnished with a kitchenette and all the necessities. Everything was neat and clean. The staff was great! Very friendly and eager to help.
Stayed in November 2022
Reviewed: July 25, 2022
Gloria
United States of AmericaNight Shift staff was very rude and unprofessional. When I went to the front desk to ask for a couple of bath towels, she asked me in a very rude manner how many were in my room, plus she was on her cell phone and never ended the call to take care of me, as she went to grab the towels she was talking to the person on her phone. I guess she didn’t like that I came right when she was on her lunch break eating. Other than that, everything was great.
Very confortable place, and great morning shift staff!
Stayed in July 2022
Reviewed: July 7, 2022
Catherine
United States of AmericaFirst room had an unmade bed and bathroom with dirty towels on the floor.
Very comfy bed and pillows! Nice breakfast. Clean. Staff was helpful and gave us a better room when the first one was not cleaned.
Stayed in July 2022
Reviewed: March 21, 2022
Stephanie
United States of AmericaSite didn’t have the hot tub that was functioning.
I booked hotel because it had a hot tub. Very disappointed to be told hot tub was not heated…?
Stayed in March 2022
Reviewed: July 21, 2021
Erica
United States of AmericaWhen I went to check in First no one was there so long we were going to leave but we were so tired we waited the asst general manager was not very welcoming at all she acted like she was doing us a favor and did not want to be there very unprofessional behavior would Not recommend staying here.
Leaving
Stayed in July 2021
Reviewed: July 14, 2021
Bj
United States of AmericaThe hotel is undergoing improvements , but it really was a nice stay.
The breakfast was very nice. My husband selected some fruit and muffins. The location was ideal. We had to attend a funeral was the purpose for the stay there, But if the need ever exists to go back we will certainly chose this hotel. Maybe for the PNG 50 year Class reunion that had to be put on hold due to covid in 2020. Now rescheduled for Spring of 2021 I believe.
Stayed in July 2021
Reviewed: July 8, 2021
Meenal
United States of AmericaThe hallway carpet needs replacement .
Room was good but as it was on 1st floor , our view was not good . My room also was missing hair dryer which I requested at the reception and the staff was courteous enough to bring a new one . Breakfast was good & healthy choices were offered . we also had a blast at pool . Amenities were good .Beds were comfortable.
Stayed in July 2021
Reviewed: June 13, 2021
Kelley
United States of AmericaClean, friendly staff
Stayed in June 2021
Reviewed: May 7, 2024
Murali
Belgium1) in room phone did not work. Reception did not care 2) bathroom door did not lock 3) front desk was indifferent 4) hotel was pretty empty but they put other guests into the room next to us. Rooms were connected by a door. The folks in the other room partied all night. No way to contact the reception. I don't know why they put another group in an adjoining room when the whole hotel was empty. Never staying in this brand again
Good location. Comfortable bed
Stayed in May 2024
Reviewed: April 27, 2024
Flora
United States of AmericaI liked everything about the property.
It was very clean. It was around stores and restaurants. It was adjacent to the highway.
Stayed in April 2024
Reviewed: March 17, 2024
Mandylu85
United States of AmericaCleanliness of room
Staff was friendly Breakfast Location
Stayed in March 2024
Reviewed: January 30, 2024
Fidel
United States of AmericaThe Roaches
Nothing
Stayed in January 2024
Reviewed: October 25, 2023
Albert
United States of AmericaNothing at all.
Clean, very comfortable,
Stayed in October 2023
Reviewed: September 7, 2023
Thong
United States of AmericaSome paint fall apart on top of air-conditioned ,room needs a bit more air freshener
Stayed in September 2023
Reviewed: July 29, 2023
Guuzman
United States of AmericaPool no clean
The rooms
Stayed in July 2023
Reviewed: July 18, 2023
Juan
United States of AmericaThe A/C was Damage, not cold, we arrive to hotel at 10 pm, full tired, we just wanted to sleep. Bad experience!! The staff of hotel very Good.
Stayed in July 2023
Reviewed: July 7, 2023
Andrea
United States of AmericaCleanliness and location
Stayed in July 2023
Reviewed: May 17, 2023
Alyssa
United States of AmericaI checked in after 10pm just needing to get a good nights sleep before driving the next day. The staff that checked me in told me check out was 12 noon. I was woken up 3 times that morning, first at 6AM, then at 9:30 and 10:30 by housekeeping staff. I made a complaint to the check out staff but she said she’d see what the manager wanted to do about the alarm that was pre-programmed for 6AM, and didn’t offer me anything for my uncomfortable stay.
The rooms were well decorated and had everything you’d need for comfort.
Stayed in May 2023
Reviewed: April 20, 2023
Michele
United States of Americaconvenient
Stayed in March 2023
Reviewed: March 23, 2023
Lisenby
United States of AmericaNothing
All of it was good
Stayed in March 2023
Reviewed: February 20, 2023
Emily
United States of AmericaThe check in process was not easy and the room was over powered with a cleaning smell, which gave me an asthma attack.
The location
Stayed in February 2023
Thalwil, Switzerland
Hope Hull, USA
Sydney, Australia
Selçuk, Turkey
Platis Gialos, Greece
Vienna, Austria
Marsaskala, Malta
Seoul, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content