The vent in the bathroom was falling apart, and the water pressure was low. The location was easy to find, but not a good neighborhood kinda sketchy.

Clean facilities, the 1 staff member we met was friendly

Stayed in May 2024

Location was out of regular coffee.. The pancake machine was broke and there seemed to be limited hot food, eggs/bacon…

Stayed in April 2024

I did notice occasionally small brown bugs. The lobby furniture shows signs of being worn.

The beds are very comfortable. The king size room has everything you would need. The staff is very friendly. I loved the provided Dove toiletries and that the coffee machine is available at all hours in the lobby.

Stayed in May 2024

Didn’t get to eat this time Had to leave at five

Stayed in May 2024

Only thing I would say is there are a lot of run-down motels directly around this area so some unsavory types are milling about.

The rooms were clean and spacious. They had microwave, refrigerator and shampoo conditioner soap. Everything you would need. The location wasn't bad, only about 20 minutes from downtown if that's what you're looking for and right next to Shelby Park which has a ton of amazing things to do. The staff was absolutely incredible. I had an issue at the front desk with a reservation but the front desk gentleman helped me get it worked out. Due to being tired. We slept in a missed breakfast but the staff ensured we had something to eat which was very kind and they didn't have to go out of their way. 10 out of 10 I would stay again

Stayed in April 2024

Small parking lot. Cable keep acting up when the wind blew

Located near restaurants and stores. Beds were comfortable

Stayed in April 2024

My keys wouldn’t work had to go to the desk every time I went out the back door

It was clean and the breakfast was good.

Stayed in April 2024

We had a non smoking room but the room smelled like smoke. This is a huge turn off for me.

The room was spacious. It was in a sketchy part of town but the armed security was a nice addition. I felt safer. Bed was soft and comfortable. Dove products in showers.

Stayed in April 2024

No coffee

Bed and pillows

Stayed in April 2024

The hotel doesn't provide shampoo/conditioner

Good breakfast and modern vibe

Stayed in April 2024

It was not the same Wingate hotel as I expected. Lobby area was nice but in our room still used bang up furniture and old stained chair. Outside and parking area also looks old.

Stayed in April 2024

Bag of dog poop by our car parked in handicap Shady area Bkfst not good

Easy on and off

Stayed in April 2024

The beds and chairs were SO uncomfortable. Rock hard. My hips hurt after sleeping on that mattress. For the age of the hotel and location I think it should have been about $20 cheaper a night. Also our Uber eats delivery driver stole our food. Not the hotel’s fault but maybe indicative of the part of town we were in.

It was fine for one night, the staff was nice, there was gated parking.

Stayed in March 2024

Nice rooms

Very clean

Stayed in March 2024

I specifically picked this hotel (and paid more for it) so that I could sue the exercise room. Not treadmills were locked and they did not know how to get them to work. (Kudos to front desk for trying - she was even googling ways to get it out of Safe mode so that I could use them). But it didn’t work.

Room was great. Staff was friendly. Breakfast Persians as the BEST! She was so nice making sure everyone got hot food and what they wanted.

Stayed in March 2024

Room smelled. Not the fault of the staff nor something I would expect regularly, so not really docking them for that. Also it's Memphis so there's no such thing as a safe location.

Staff was friendly and helpful. The carpets in the room had just been shampooed so it smelled a little like feet. Hot tub was nice and at the price, the room couldn't be beat.

Stayed in March 2024

Parking was tight for a full size truck

Beds was so soft and comfortable

Stayed in March 2024

I felt that the breakfast could have been better, and that it was a little more to do inside the hotel itself. We didn’t get any extra towels for the nights that we stayed, when we used if not all, almost the first night. Also it was a bug in our bathroom, didn’t say anything to the front staff because it was the only one we saw and it was check out day anyways. But overall we had a nice stay.

I like the space of the rooms and the bed were also nice too. Every one kept to themselves, but also assisted with things that did occur and did it swiftly.

Stayed in February 2024

You can tell the place was newly renovated, but those renovations won't last more than 2 more years. Our room door never fully latched when we locked and closed it, so that lack of security was very concerning. The hotel was also completely out of hand/body soap, even in the main floor bathroom. When I asked the front desk about it, they apologized and confirmed they were out. May be a supply or management mistake, but not a good look.

The staff were remarkably kind and patient. The battery for our room's door lock had died, and the front desk attendee fixed the issue immediately. The cleaning staff is incredibly sweet too! Parking lot was well lit and the presence of security cameras did help despite the location. Love love that there is not a pet fee included, and there is a designated spot to take your four legged friend out to use the bathroom. Clean rooms too!

Stayed in February 2024

The rooms were freezing. No way to adjust the thermostat. Changed rooms. Same problem. New room open to lot of road noise. Not happy with gunfire and sirens in the early morning hours.

Breakfast was great. Good variety. Loved dog friendly.

Stayed in December 2023

TV and aircon did not work. In terms of aircon were were offered a discount or to move room. Since we had unpacked, we opted for the 15% discount. but I am yet to hear about this. The hotel said they let Booking.com know so I don't know if this has happened or not. I have not heard back from Booking,com. It is now 5 days later. In terms of the TV, the person on duty tried to fix it but had to keep leaving to help guests which in the middle of the night did not suit us so we told him to leave it for that evening. Then the next day we went out.

Spacious, clean rooms and bathrooms with comfortable big bed. Staff were also super helpful and friendly.

Stayed in January 2024

Did not have breakfast

Did not have breakfast

Stayed in December 2023

There was only one person working at 5p when we checked in and it was clear he was having to work as both front desk and maintenance. The TV didn’t work and the staff wasn’t able to do anything about it. Fortunately they did offer a discount on my stay. The breakfast was ok - would recommend passing on it and going elsewhere.

The bed was very comfortable. The bathroom was large and had all the expected amenities.

Stayed in January 2024

Breakfast was limited but ok

Most was good

Stayed in December 2023