339 South Balardo Street, Palm Springs, CA 92262, United States of America
#20 of 114 hotels in Palm Springs
Guests' ChoiceBased on 187 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
9.2
Value for money
8.4
Free WiFi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 7, 2024
Deena
United States of AmericaThe water in the shower was tricky to get warm. We would have loved to have a tub stopper each for the indoor and outdoor tub (We could only find one).
La Serena was an absolutely beautiful, relaxing place to stay. The villa was private and had unique touches (outdoor and indoor bathtubs, fire table, robes, etc) that provided a wonderful venue for a romantic getaway. We got a couples massage at Whispers Spa; highly recommend. The breakfast was simple (yogurt, granola, muffins, oranges, etc) and perfect to hold us over until checkout. Inside the villa and throughout the property… no detail was left untouched. Such a beautiful property!
Stayed in April 2024
Reviewed: February 22, 2024
Terry
United States of AmericaParking arrangements .
Prívate gardens. Tesla charging
Stayed in February 2024
Reviewed: February 3, 2024
Katherine
United States of AmericaAmazing experience
Stayed in February 2024
Reviewed: January 25, 2024
Renata
BrazilRoom service
Alll good
Stayed in January 2024
Reviewed: January 12, 2024
Scottydmc
United KingdomLast time we stayed the daily breakfast baskets had more options included and we had a little welcome gift when we first checked in. Not this time, not sure if it was because it was Christmas.
I love how each villa feels like an individual little home. With the gorgeous beds and the private outdoor areas. The pool area and spa area are perfect for relaxing, our favorite place to stay in Palm Springs.
Stayed in December 2023
Reviewed: January 3, 2024
Iana
United States of AmericaThe breakfast was underwhelming: a sad muffin and coffee. It's the only thing I did not enjoy.
La Serena Villas is conveniently located 1 block away from the main road of downtown Palm Springs, so it is an easy and quick walk to all the restaurants and shops. The hotel has a Tesla charging station in the back of the hotel. The hotel itself is beautiful and cozy. Typically I am not a fan of the restaurants in the hotels, but this restaurant was great. The rooms are spacious, the beds are comfortable. We did not have time to enjoy the pool or the hot tub, but they looked so inviting. Looking forward to coming back to this hotel in the future.
Stayed in December 2023
Reviewed: December 23, 2023
Julie
United States of AmericaNot much at all! The grounds were charming and the property was immaculate.
La Serena Villas was a beautiful little surprise in the center of Palm Springs. Our beautifully designed villa was absolutely lovely - from a comfortable bed, to in room coffee, and spacious bathroom- however the special delight was the outdoor tub and fire pit in our private courtyard. We could walk everywhere downtown from La Serena.
Stayed in December 2023
Reviewed: December 13, 2023
Maddie
United States of AmericaI love this property for the beautiful scenery and opportunity for content creation. Next time I would love to say two days!
Stayed in September 2023
Reviewed: December 2, 2023
Laetitia
United States of AmericaThe continental breakfast is not great value, for the price of the room, the breakfast should be much better and included with the room.
Amazing outdoor patio with bathtub and fireplace. Very romantic. Very professional staff.
Stayed in November 2023
Reviewed: November 29, 2023
Lisa
United States of AmericaReally beautiful renovation with attention to every single design detail. The staff was welcoming, friendly and helpful. We enjoyed lounging by the pool, spa and in our own private outdoor space. A quiet, peaceful retreat, perfect for walking downtown or exploring the nearby hiking areas.
Stayed in November 2023
Reviewed: November 22, 2023
Myers
United States of AmericaIn room breakfast was terrible. everything else was great and expensive.
Stayed in November 2023
Reviewed: November 1, 2023
Nigel
SpainNothing
Great location, spotless and spacious. Staff were lovely and super helpful, our cottage was fantastic.
Stayed in October 2023
Reviewed: October 22, 2023
Alexis
United States of AmericaPrivate patio was very small, furniture was not comfortable. Room location was loud. Lots of traffic noise and noise from front door.
Room was a good size, nicely decorated, clean
Stayed in October 2023
Reviewed: October 20, 2023
Olga
United States of AmericaBreakfast basket might be improved: coffee had sour taste (either coffee beans kind, too strong of a brew or both) and would have preferred croissants instead of muffins.
Awesome design for guest villas, size of the property (cozy, not too big), exceptional cleanliness, quietness, great music by the pool (and not too loud which is greatly appreciated!), friendly staff, super close to downtown, backyard!
Stayed in October 2023
Reviewed: October 20, 2023
Ronald
United States of Americacould not smoke anywhere on the property
close to downtown
Stayed in October 2023
Reviewed: October 1, 2023
Mia
United States of AmericaI thought it was great, I did get a last minute room and got in so late that I didn’t receive my tequila shot greeting, but that is ok. I’m very grateful for the late night check in and rather have had that!
Beautifully designed with your own private mini villa, I took an outdoor moonlit bath in a claw foot tub and firepit! Gorgeous cabanas and daybeds for use, small but very pretty pool. Amazing cocktails, attentive staff.
Stayed in September 2023
Reviewed: September 27, 2023
Lauren
United States of AmericaStreet parking is not difficult but adds level of complexity/uncertainty — would be lovely if the parking lot across street had some dedicated hotel spots
So lovely and thoughtful and sweet — truly felt like a quiet relaxing escape and a home away from home — love that we could walk to dinner and the plaza so easily
Stayed in September 2023
Reviewed: September 24, 2023
Alexander
United States of AmericaNothing, everything was perfect.
We loved absolutely everything about our stay here. From the time we arrived and checked in, we were treated wonderfully! The property is immaculate and beautiful. Our villa exceeded expectations! Everything was exceptionally clean and well maintained. We cannot wait to return.
Stayed in September 2023
Reviewed: September 14, 2023
Scott
United States of AmericaThe restaurant was just ok.
The pool was great
Stayed in September 2023
Reviewed: September 12, 2023
Obalet
United States of AmericaWe didn’t appreciate the fact that they changed breakfast on us during our stay. They changed it from having an actual meal to having coffee, a muffin, and yogurt.
The location was amazing. We loved that it wasn’t packed like a normal hotel would be, and it was quiet. We brought our dog and the manager at the restaurant loved him.
Stayed in September 2023
Reviewed: September 11, 2023
Colleen
United States of AmericaI think my only complaint was that it was pet friendly, and there was a dog in the Villa next to us barking on and off. To me, the “pet-friendly” affected the rest of the peacefulness of the hotel.
We loved everything. The property was gorgeous. The room was beautiful and comfortable. Staff were so friendly and helpful, and always going above and beyond. We loved the complementary breakfast the first morning. The second morning they had changed it and it wasn’t as extensive but that was still OK. Loved the little boutique and bought some jewelry together. I wish I remembered the name of the girl at the front desk. She was incredibly knowledgeable and friendly, and made our stay that much more special. Thank you! Lov hey baby
Stayed in September 2023
Reviewed: August 29, 2023
Velarde
United States of AmericaN/A
Amazing, clean pool. Beautiful, clean grounds.
Stayed in August 2023
Reviewed: August 26, 2023
Deann
United States of AmericaWe had a very relaxing time. We’re Lucky and got out before Hillary
Stayed in August 2023
Reviewed: August 25, 2023
Cedric
Netherlandsabsolutely nothing.
This is a small scale hotel, that welcomes its guests full heartedly and wishes to make them feel comfortable for the entire stay. The love for detail in de decoration all over the hotel and in the individual rooms is stunning. The room was large with all equipement one can desire. The bed is amazing, as is the spacious bathroom with separate shower and stand alone bathtub. The room has a private patio, with fire pit and bathtub. The location of the hotel is perfect, right off the main street in down town Palm Springs. The pool is clean and quiet and remains open tot 11:00PM! There is ample parking space at no extra charge.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content