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  5. Reviews of Holiday Inn Express & Suites Lacey - Olympia, an IHG Hotel

Reviews of Holiday Inn Express & Suites Lacey - Olympia, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4460 3rd Avenue South East, Lacey, WA 98503, United States of America

#1 of 7 hotels in Lacey

Guests' Choice

Review Score

Based on 279 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.4

  • Free Wifi

    9.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 3, 2024

    10
    Excellent place -- highly recommend!
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    Only one thing -- the quality of the food at the included breakfast could have been better -- and hotter! Maybe less variety, more concentration on quality???

    The location was exceptional -- many choices within walking distance. The staff is outstanding -- welcoming, friendly, responsive. The rooms are large and very clean. I thoroughly enjoyed my stay there and highly recommend!

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    Great location, great accommodation would stay again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No-all good.

    Good standard breakfast food-available early since we had to leave early

    Stayed in June 2024

  • Reviewed: April 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Freeway on one side, arterial roadway on the other. Can't escape road noise.

    Clean room. Everything works.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    10
    Great stay!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Need more breakfast and drink ideas.

    Love that they have breakfast! The man at the counter who upgrades was awesome! He was Indian I believe and his name started with a J. Wasn’t one I have heard before. He was super personable and friendly! Very nice man.

    Stayed in March 2024

  • Reviewed: January 13, 2024

    9.0
    It's comfortable.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The clock is not working. We tried to our best to get it to work but we were not successful so we rely on our Cel Phone.

    The breakfast is good and the location is close to all our needs.

    Stayed in January 2024

  • Reviewed: December 29, 2023

    10
    Bang for your Buck
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast & service- top notch

    Stayed in December 2023

  • Reviewed: November 11, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good

    Clean facility and friendly staff

    Stayed in November 2023

  • Reviewed: October 23, 2023

    10
    Nice, clean hotel with a great breakfast.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only complaint about location is the noise from the freeway. The room was nice but it was freezing when we walked in. The a/c was on and set to 60. It took quite a while to warm up the room.

    The breakfast was great.The room was very big and nice. Location was fine. We were visiting family so we only spent the night and didn't use any of the other amenities.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The hotel is situated next to a homless camp which wasn't an issues until the next morning when I found out that my $600 cooler filled with fish, crab and shrimp had been stolen out of the back of my truck. The weight of this cooler was over 200lbs, so there was no way I could lift it out and take it to my room. It's not the hotels fault but I wish they would have surveillance cameras in the lobby so the personal could have helped.

    Stayed in September 2023

  • Reviewed: October 11, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly staff. Easy and fast check in.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to provide here

    The hotel was located in a quiet area and was very clean. The staff were excellent and helped us with a last minute request for adjoining rooms. Very comfortable and spacious rooms.

    Stayed in September 2023

  • Reviewed: October 3, 2023

    8.0
    The sweet staff made me feel that I mattered at this hotel
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Coffee after breakfast hours barely warm Only over ripe bananas for fruit. Rest of breakfast standard but good. Bathroom soaps difficult for older person to use when not at tub level. Please help us older tub folks on that.

    Staff AMAZING… very sweet and tried to be helpful with a smile and grace. One room too loud with traffic so I requested to change and found me a quieter one. Very clean. Pool just the right temperature

    Stayed in October 2023

  • Reviewed: September 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tried to check in just before the posted check in time and was told it would be an hour. We went and had dinner. Came back over an hour. We were told it would be another 20 minutes.

    Room clean. Well appointed. Nice to have multiple outlets. Walk in shower a plus for me.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    Our stay was great! Will be back again!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The location was a little hard to follow. I know you can't change that.

    Breakfast was good. Food hot. Room was beautiful, clean. Service was exceptional.

    Stayed in September 2023

  • Reviewed: August 23, 2023

    9.0
    Great one night stay traveling through Washington state to BC.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The manager was very dry and helpful. The room was clean and bedding and bed comfortable. The breakfast was good.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    8.0
    Overall great stay.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One employee wasn't very understanding that my young toddler children had been in a car for 12 hours and they were a little hyper upon arriving. We got a noise complaint 10 minutes after arriving because my toddlers were running in the room. I'm a very understanding person and keep my kids quiet during the night/early morning. This happened at 5 pm and we hadn't even had a chance to get situated before calming them by the time we got the call. To add to that, our room was not above another guests room, so I didn't see the issue.

    The rooms were large enough to accommodate our family size and were very clean. Besides one individual, all the staff members were very sweet and welcoming, especially when interacting with my children. They have the best breakfast out of all the hotels I have been to. I will gladly use them again in the future!

    Stayed in August 2023

  • Reviewed: August 7, 2023

    9.0
    Comfortable and clean.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was too crowded

    Clean and comfortable

    Stayed in August 2023

  • Reviewed: August 3, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We would stay again. Very modern and clean. Staff was great and enjoyed a wonderful breakfast with lots of variety.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking is a nightmare

    The hotel was nice

    Stayed in July 2023

  • Reviewed: July 30, 2023

    10
    Would stay here again anytime.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing.

    Everything was great from the moment you arrive at the lovely parking lot with big trees. The staff is friendly and helpful. The room was exceptionally clean. The drapes on the window were very effective. Breakfast was great.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Enjoyable stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There's no fan in the bathroom and the door doesn't stay open by itself, so it gets really hot and humid. While the breakfast was great, there isn't a lot of seating, so unfortunately the second morning it was so crowded, we decided to take a pass.

    Staff were super friendly, the bed was really comfortable, and the room was very clean. The hot breakfast was great.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    Great property. Just had that one problem with the elevator not working.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Only had one problem. The property only has one elevator and it was down for about 24 hrs. Staff was great helping older guests get luggage down the stairs.

    Staff and service was excellent. Great folks.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We rarely stay at Holiday Express because the prices are so high. This one was lower then a lot of the surrounding choices. It was very clean and had coffee choices and a very good breakfast. There was shampoo, conditioner, and body wash in a shower dispenser and hand soap and lotion in a sink dispenser.

    Stayed in June 2023

  • Reviewed: June 23, 2023

    9.0
    Wonderful hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Clean facilities, room was very comfortable and well kept. Staff was friendly. Would definitely stay here again.

    Stayed in June 2023

Showing 1 - 25

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