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  5. Reviews of TownePlace Suites by Marriott Lake Jackson Clute

Reviews of TownePlace Suites by Marriott Lake Jackson Clute This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1003 Highway 332, Clute, TX 77531, United States of America

#4 of 9 hotels in Clute

Guests' Choice

Review Score

Based on 58 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.9

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    only problem the light had a shortage in the restroom they offered to switch but we was already comfortable

    Stayed in April 2024

  • Reviewed: August 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness and the staff was super sweet

    Stayed in August 2023

  • Reviewed: May 30, 2023

    8.0
    Okay for the price
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was loud and there was one employee (while apparently off, but hanging out at the hotel’s patio) who would curse while talking to other employees, be loud, and was telling this other employee to tell us to get the f out of the pool cause it was already 10:00 pm. There is absolutely no need for language nor an attitude like this, especially if she is a hotel employee and we are guests with young children. Employees gather outside or in lobby making it loud and really obnoxious. Breakfast wouldn’t be refilled sometimes even if it wasn’t closing time, and coffee options would be limited some mornings. The room did not get cleaned once during out stay either.

    the room size

    Stayed in May 2023

  • Reviewed: April 7, 2023

    9.0
    we had an amazing stay. we enjoyed the beach and local food. we slept very comfortably
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    everything was fine

    very convenient and very clean.

    Stayed in March 2023

  • Reviewed: March 20, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast

    Overall it's good

    Stayed in March 2023

  • Reviewed: March 6, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    location and pet friendly

    Stayed in March 2022

  • Reviewed: February 11, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Dont believe I was in room that i booked . Think it was step down from booking .tub had drainage problem.so when I showered water never drainned.

    Clean and friendly staff

    Stayed in February 2022

  • Reviewed: October 10, 2021

    7.0
    Never again
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The refers made noise all night and the neighbor kept me up till 1 am. I eventually had to go down to reception. The phone in my room wouldn’t dial.

    The bathroom was nice

    Stayed in October 2021

  • Reviewed: August 25, 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 1 night

    The AC was too noisy

    Stayed in August 2021

  • Reviewed: August 13, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Second floor hallway was super hot and drain smell outside and pool area

    Staff was polite and helpful

    Stayed in August 2021

  • Reviewed: May 19, 2024

    1.0
    Run don't stay
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk canceled our stay because the over booked. I will never recommend this place to anyone. Took almost a half hour for a front desk person..

    NA

    Stayed in May 2024

  • Reviewed: November 30, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Sewer smell in bathroom

    Nice room

    Stayed in November 2023

  • Reviewed: October 8, 2023

    1.0
    Disappeared with the whole experience. Wont recommend
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Ride when I called the front desk the day after.

    Wouldn't know. Tried to change reservation and no one ever got back with me so they charged my card anyway, though I never stayed there.

    Stayed in October 2023

  • Reviewed: September 27, 2023

    1.0
    Worst vacation ever
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The staffs attitude was horrible

    It was the worst experience I ever had at a hotel

    Stayed in September 2023

  • Reviewed: August 15, 2023

    4.0
    Disappointing
    • Couple
    • One-Bedroom Suite with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    I didn't get the room that was pictured when I booked the room it was much smaller and the layout wasn't the same... The staff couldn't explain the extra $300.00 charges that were add to the bill when I checked in and I finally figured out it was a security deposit but that wasn't the way it was explained. If I could have gotten a refund on the room I would have left and went somewhere else....

    The only good thing I can say is it was a suites which is what I was after.

    Stayed in August 2023

  • Reviewed: July 20, 2023

    10
    I will be Back!
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 2 nights

    Everything was nice, clean and beautiful. I will be coming back soon with my family. the distance was great, the Staff was Excellent. the pool area was clean the cooking area was clean, all around. everything all good.

    Everything was nice, clean and beautiful. I will be coming back soon with my family. the distance was great, the Staff was Excellent. the pool area was clean the cooking area was clean, all around. everything all good.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    At checki- in the hotel was very hot when entering and my room was extremely warm. Staff members where cranky because of heat but later on the technicians arrived and saved the evening. Turned out to be agreat trip after all.

    The hotel was very family oriented, the staff was extremely friendly, the breakfast was very nice. Very exceptional service and location was perfect for family vacation.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the bathroom was dirty and i found 5 cockroaches i had to go to walmart to buy a roachproof boric acid very bad experience i will never stay in this hotel again

    The staff

    Stayed in July 2023

  • Reviewed: July 11, 2023

    4.0
    Disappointed
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    There were cockroaches in our room, very gross!!

    Swimming pool and size of room was perfect.

    Stayed in July 2023

  • Reviewed: June 10, 2023

    3.0
    Got a King Suite - King bed with a sofa bed and kitchenette will not be returning or recommending to others
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Pubic hair on shower walls and in bathroom sink in our right new room- staff very loud and laughing in breakfast room -gave us wrong room but fixed it when asked but had to walk all over toting alot of belongings switching rooms

    Quite in room - 24 hour store downstairs good prices good selection - breakfast was good- most staff very nice & tried to fix room issues -front desk staff courteous

    Stayed in June 2023

  • Reviewed: May 29, 2023

    5.0
    tish was awesome
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    the night shift basically accused me of stealing my room in the middle of the night an I paid with a my credit card on top of that this wasn’t even the room I reserved

    Stayed in May 2023

  • Reviewed: May 27, 2023

    1.0
    horrible
    • Couple
    • One-Bedroom Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    carpet was completely drenched, refrigerator was full of cartons of milk and freezer had a case of scrambled eggs, the phone kept going off on its own, there were roaches on night stand, dog across hall barked all night

    staff was nice

    Stayed in May 2023

  • Reviewed: May 26, 2023

    10
    Great experience!
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Sofa Bed
    • Stayed 1 night

    N/A

    The front desk staff was very nice and professional. The breakfast was also good.

    Stayed in May 2023

  • Reviewed: March 31, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Sofa Bed
    • Stayed 2 nights

    The room was not so clean and the breakfast was gone before 8 am. We went to the front desk and asked if there would be any more food coming, someone came with very little with several guests still waiting to eat.

    Stayed in March 2023

Showing 1 - 25

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