2635 South Valley Drive, Las Cruces, NM 88005, United States of America
#23 of 38 hotels in Las Cruces
Guests' ChoiceBased on 303 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.6
Staff
8.6
Value for money
7.7
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Felicia
United States of AmericaProperty seems to be in disrepair. Really needs refreshed
Beds and pillows were comfortable
Stayed in April 2024
Reviewed: April 21, 2024
Sacha
United States of AmericaGood location
Stayed in April 2024
Reviewed: April 10, 2024
Norman
United States of AmericaThere were holes in the wall from people slamming the door open.
The breakfast staff was very attentive and allowed us to enjoy our meal as ong as we wanted.
Stayed in April 2024
Reviewed: February 8, 2024
Dal
United States of AmericaA little close to train tracks But didn’t hear them all night so really wasn’t a big deal.
Check in was fast and the room was clean!
Stayed in February 2024
Reviewed: January 22, 2024
Mamad7414
United States of AmericaThe walls in the room were stained, as well as the bathroom. AC was very loud when it cycled on, and kept me up. The carpet in the hallways were coming up, my son tripped a few times. There are some sketchey hotels in the next lot behind this hotel.
The bed and pillows were amazing. The breakfast choices were plentiful and delicious. The staff was welcoming, nice, and professional. The pool and hottub were clean and great.
Stayed in January 2024
Reviewed: January 20, 2024
Rachael
United States of AmericaMy husband and I stayed in this Holiday Inn two years in a row in 2022 and 2023. We requested the room with a spa tub, and both times the tub was out of service. The water pressure was quite weak, the jets didn’t work at all, and the drain had issues staying closed as well. We hope these can be serviced!
The staff was friendly, breakfast was delicious, the location is wonderful and the overall experience was great!
Stayed in October 2023
Reviewed: November 27, 2023
Ira
United States of AmericaBath tub wasn't working. But manager took care of it.
The manager Jeremy was responsive and very kind.
Stayed in November 2023
Reviewed: November 9, 2023
Rebecca
United States of AmericaKitchenette was leaking but told staff and they stated they would notify maintenance.
Clean and friendly place.
Stayed in November 2023
Reviewed: October 28, 2023
Gloria
United States of AmericaThe four trains that went noisily by at night honking their horns all the time.
Breakfast was fine.,
Stayed in October 2023
Reviewed: October 16, 2023
Nelson
United States of AmericaThe kids were disappointed they couldn't use the gym
The staff was absolutely wonderful with all (7) of the children. They went above and beyond to make them comfortable and happy!
Stayed in October 2023
Reviewed: September 14, 2023
Chris
United States of AmericaI did not like that the cabinet doors where hanging lose below the hot tub. So it left a big gap to where insects or spiders could easily come into the room.
Stayed in September 2023
Reviewed: August 16, 2023
Edwin
United States of AmericaNo business center available
Breakfast was good, pool abd hotvtub nice, room was nice
Stayed in August 2023
Reviewed: July 31, 2023
Quirina
United States of AmericaThe pool area open earlier, if you want to have an early swim before check out that would of been perfect.
The hotel staff was all so kind, the breakfast was so delicious and the beds were super comfy.
Stayed in July 2023
Reviewed: July 31, 2023
Fernandez
United States of AmericaWater leaking from ac unit wet carpet.
Spacious suite
Stayed in July 2023
Reviewed: July 20, 2023
Mcgowin
United States of AmericaFacility needs lots of repairs..
A very good hot breakfast
Stayed in July 2023
Reviewed: July 3, 2023
Sergio
United States of AmericaNo spa in king room , unfortunately charged for it booking gave no refund a glitch in system. Glad I didn't book multiple days
Spa was good, breakfast very good
Stayed in July 2023
Reviewed: June 15, 2023
Martinez
United States of AmericaThe pool had a very strong smell of chlorine and made me feel sick after being there for about 5 minutes.
Beds were comfortable and room was clean.
Stayed in June 2023
Reviewed: June 12, 2023
Roxanne
United States of AmericaMy reservation was for 2 queen beds but got doubles instead. Walls in room were dirty and need to be wiped down.
Breakfast was great and staff was great and very kind.
Stayed in June 2023
Reviewed: May 20, 2023
Esperanza
United States of Americathe lobby is a little different then you would expect from the front of the building
very nice inside and outside property
Stayed in May 2023
Reviewed: March 12, 2023
Andrea
United States of AmericaNot enough parking for all the people that were there
Stayed in March 2023
Reviewed: December 16, 2022
Elizabeth
United States of AmericaWe had a few issues during our stay but was correct. The shower chair in the room wasn’t straight causing my father to slip out of the chair while taking shower, notified the front desk about it and they were going to take care of it for future guest.
Room was clean and was pet friendly and their front seat employee Jon was very helpful.
Stayed in December 2022
Reviewed: November 14, 2022
Lori
United States of Americaroom smelled and the pool water was cold
staff were all very nice
Stayed in November 2022
Reviewed: September 30, 2022
Miguel
United States of Americafloor in the kitchen was dangerous. Lots of loose floor pieces
good value for the money.
Stayed in August 2022
Reviewed: August 27, 2022
Kelly
United States of Americaprice is a little high
the breakfast
Stayed in August 2022
Playa de las Americas, Spain
Gold Coast, Australia
Erdőbénye, Hungary
Dong Hoi, Vietnam
Shibata, Japan
Cavtat, Croatia
Gurgaon, India
New Delhi, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content