555 South McDowell Street North Tower, Charlotte, NC 28204, United States of America
#120 of 184 hotels in Charlotte
Guests' ChoiceBased on 615 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
8.1
Staff
8.4
Value for money
7.8
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Nina
United States of AmericaThe bathroom was too small and the bed was too low. Also the indoor pool was not heated, the deck around the outside pool is very loose, there were floor boards coming up and splinters coming off it and all of the cushions throughout the hotel were flat and not comfortable to sit or lie on.
The atmosphere of the hotel, the cleanliness and the location
Stayed in May 2024
Reviewed: April 27, 2024
Neelesh
United States of American/a
location
Stayed in March 2024
Reviewed: April 8, 2024
Cecil
United States of AmericaAlthough staff were nice but they should give the free breakfast coupon upon check-in not wait until the guest will ask for it.
Room is clean, AC is working great and bathroom is spacious and Ioved all the mirrors and plus great view both day and night. Also, there are more elevators to accommodate bunch of guests. Staff are all nice!
Stayed in April 2024
Reviewed: March 25, 2024
Chad
United States of AmericaNothing.
Th efood was great. I love octopus and that app exceeded my expectations. The room was nice. great view.
Stayed in March 2024
Reviewed: March 11, 2024
Robert
CanadaThe property is actually two hotels and getting from parking to front desk to rooms is a little awkward.
The staff was nice, the location worked for us and the room was comfortable.
Stayed in March 2024
Reviewed: February 22, 2024
Tifany
United States of AmericaThe only thing I didn’t like was that they didn’t have the full length mirror in a space where we could use it. It was on the side of the bed by the wall!! Also, the lighting in the room was TERRIBLE once it got dark.
Beautiful hotel! Friendly staff and a good location
Stayed in January 2024
Reviewed: January 5, 2024
Ophelia61
United States of AmericaThe bathroom was small
Beds and pillows was soft
Stayed in January 2024
Reviewed: December 30, 2023
Monique
United States of AmericaThe hotel was at 10 % capacity and we were is a room with a door that can be opened to an adjoining room. In the adjoining room was someone not related to us. They were loud through 4 am at night. The insulation was poor between the rooms as it was a door and frame rather than a wall. I gave feedback upon checking out that when the hotel is not at full capacity they should not put unrelated parties in these adjoining rooms. He said they would bring this up in training sessions.
I really liked the work out gym - spacious and excellent equipment and loved the cold wash cloths option. I liked it was adjoining to the Sheraton with a nice snack shop.
Stayed in December 2023
Reviewed: December 25, 2023
Rahima
United States of Americanone
location is convenient accessible to everything
Stayed in December 2023
Reviewed: December 21, 2023
Samantha
United States of AmericaNo bar within the hotel and the bar/lounge above the restaurant closed really early and was not at all fun. It was not well lit and seemed dark and dirty. We were really disappointed as it seemed like someone was playing music on their phone for the entire rooftop. That rooftop is such a missed opportunity. That really could’ve made a big difference in our stay BUT the hotel itself was exceptional.
Loved the cleanliness and the beautiful decor.
Stayed in September 2023
Reviewed: October 31, 2023
Raven
United States of AmericaCheck in staff had an attitude didn’t seem too friendly once we checked in and asked a couple questions.
Breakfast was quick and tasty.
Stayed in October 2023
Reviewed: October 31, 2023
Amber
United States of AmericaNot a fan of the breakfast in the Sheraton.
The staff was wonderful and very friendly
Stayed in October 2023
Reviewed: September 30, 2023
Amir
MalaysiaThe walls might be too thin. Could clearly hear conversations (and arguments) from the neighbouring rooms. Wifi was slow.
It’s an established hotel, in a quiet part of the city, that appears to be tastefully refurbished recently despite the building itself being old.
Stayed in September 2023
Reviewed: September 28, 2023
Glenn
United States of AmericaThe front desk staff was very friendly and helpful. I wish I could remember the lady’s name who helped me around 8:30am on 9/22 and again upon check out on the 24th, but she was great.
Stayed in September 2023
Reviewed: September 28, 2023
Calandra
United States of AmericaI think since it’s a 4 star hotel there needs to be upgrades made to the rooms. The water pressure is super low and there is construction in front of the hotel which I assume is why red clay dirt spurted out of my bathroom sink faucet.
Breakfast was a 3/10 we had the chicken and waffles with a side of eggs and bacon. The service was a 8/10 but the food wasn’t that great.
Stayed in September 2023
Reviewed: September 25, 2023
Noah
United States of AmericaNothing major but the lobby is a bit confusing because of it being shared with another hotel.
Very clean hotel with nice atmosphere. The staff were friendly and it was located close to the Spectrum Center and EpiCenter. Breakfast was very well and had a nice variety of options.
Stayed in September 2023
Reviewed: September 16, 2023
William
United States of AmericaHad to pay $25 to keep going in the parking garage
Quiet,peaceful
Stayed in September 2023
Reviewed: September 12, 2023
Emily
United States of AmericaWifi was not good in the room. And to work in the lobby was very loud.
Great view. Great staff and comfortable room.
Stayed in September 2023
Reviewed: September 10, 2023
Chloe
United States of AmericaNothing major just be sure to clean ALL of the glasses that are in the rooms. We had a couple that were really dirty.
Beautiful hotel, good amount of stuff to do and amenities
Stayed in September 2023
Reviewed: August 18, 2023
Christina
United States of AmericaNothing
Close to the concert venue, walking distance
Stayed in July 2023
Reviewed: August 8, 2023
Alisa
United States of AmericaElevators were broke. Parking was chaotic.
I liked the decor. The staff was also very nice.
Stayed in July 2023
Reviewed: August 1, 2023
Joshua
United States of AmericaThe rooms need updating. Chipped paint, slow draining shower, thin walls. Very long walk to parking. Not as enjoyable experience as Denver affiliate.
The location was very easy access to highways for sightseeing and downtown. The staff was friendly. Great views from upper floors.
Stayed in July 2023
Reviewed: July 31, 2023
Alisha
United States of AmericaThe walk to the parking garage was really long. Parking was pricey
Complimentary champagne, Cloud bar and lots of food options on site. Staff was great and quickly resolved any issues I may have had. I also like that this hotel is connected to the Sheraton! LOVED THE CITY VIEWS FROM MY ROOM AND CLOUD BAR.
Stayed in July 2023
Reviewed: July 17, 2023
Robin
United States of AmericaThe Shower drain was a bit stopped up and elevators took forever. They had 2 down at one point. Long lines for the elevators.
The room was very clean and the bed was very comfortable! Nice modern rooms with neat decor. The staff was incredible nice and I enjoyed the extras. (champagne and snacks)
Stayed in July 2023
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